Customer Ratings & Reviews
- Model:
- G614PR-G16.R95070TI
- SKU:
- 10902668
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the overall performance, efficient processor speed, and sleek design of this portable computer. While the cooling system is highly regarded, some users have expressed concerns regarding the screen quality and fan noise during intensive tasks. Additionally, there are mixed feelings about the battery longevity and the limited RAM capacity. Overall, the device is praised for its power and aesthetics, though it faces some criticism regarding its technical specifications and hardware limitations.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen quality
The juice aint worth the squeeze, maybe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many compromises at this price. try to get it on sale, maybe 500 off id say. i dont hate it just think its too expensive at this price. 300nit panel is meh, i dont mind the resolution cant connect igpu to external display. can only charge on one of the usbc i do like how its only 5 lbs in weight build seems solid for so much plastic still
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear YouAMDBOY,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations. If you are unable to send video signal out to an external monitor, check if your monitor and cable are securely connected and working properly. Check inside the Display Properties settings if the monitor is being detected and setup correctly. Additionally, check inside the monitor preferences if the correct input source was selected. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Battery life
Its ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good laptop but the battery life is horrible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear user109551,
Thank you for sharing your feedback we’re delighted to hear that you’re pleased with the product. At ASUS, we take great pride in the quality of our devices and are committed to continuously improving our products and services to deliver exceptional customer experiences.
We’re sorry to learn that you’re encountering battery drain issues. To help resolve this, we recommend reviewing the troubleshooting steps outlined in our FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505018526-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Short Battery Life https://www.asus.com/support/faq/1043914/
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The graphics card failed after my second use of the laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aidan,
We're sorry to hear you're experiencing issues with your graphics card not being detected. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028444-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ: Troubleshooting - Failure to Detect Graphics Card https://www.asus.com/in/support/faq/1051385/