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Customer Ratings & Reviews

$1,799.99
Save $500
The comparable value is $2,299.99

Customer reviews

Rating 4.5 out of 5 stars with 402 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the product's excellent overall performance, effective cooling system, and sleek, portable design, noting its sufficient processor speed. However, some users feel the screen quality could be improved and express concerns about fan noise during intense use. Additionally, battery life is a significant drawback for many, and there are wishes for more RAM and better port placement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-402 of 402 reviews
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Its ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good laptop but the battery life is horrible.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear user109551,
      Thank you for sharing your feedback we’re delighted to hear that you’re pleased with the product. At ASUS, we take great pride in the quality of our devices and are committed to continuously improving our products and services to deliver exceptional customer experiences.
      We’re sorry to learn that you’re encountering battery drain issues. To help resolve this, we recommend reviewing the troubleshooting steps outlined in our FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505018526-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ: Troubleshooting - Short Battery Life  https://www.asus.com/support/faq/1043914/ Asus

  • Rated 1 out of 5 stars

    Poor quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics card failed after my second use of the laptop.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aidan,
      We're sorry to hear you're experiencing issues with your graphics card not being detected. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028444-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      FAQ: Troubleshooting - Failure to Detect Graphics Card  https://www.asus.com/in/support/faq/1051385/ Asus