Customer Ratings & Reviews
- Model:
- G614PR-G16.R95070TI
- SKU:
- 10902668
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.4 out of 5 stars
to a friend
DecenT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was decent just overpriced it had really nice cooling tho
I would recommend this to a friendGreat Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Solid Construction, Awesome Keyboard and amazing graphics.
I would recommend this to a friend16in powerhouse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Runs perfectly, no complaints. Even the 1080p resolution did not bother me.
I would recommend this to a friendAwesomeness
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.16th Birthday gift for my son...He loved it... $2000.00 gaming laptop...PRICELESS...straight A student..
I would recommend this to a friendPerfect for gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast and good for games. Excellent for gift, work or regular use.
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Excellent Excellent Excellent Excellent Excellent
I would recommend this to a friendGreat but buggy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance, great screen, but... there are some bugs. Closing the laptop "lid" sometimes causes the audio to go out thus forcing a restart. Likely can be resolved with a firmware/driver update but not ideal. Otherwise, beautifully designed device that can handle anything you can throw at it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ricfutures,
We sincerely apologize for the audio issue you're experiencing with the laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505018526-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Sound (Speakers/Microphones) problems - https://www.asus.com/support/faq/1015070/
The full package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great high powered machine, can run any games on Steam without any issues.
I would recommend this to a friendCooling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling could be better but in general good product
I would recommend this to a friendBest experience in Orland park Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop with good prizes an the employees are really good an gave me a preference to get this one for my collage major an it’s going really good with my new laptop
I would recommend this to a friendASUS GAMING LAPTOP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT!! PERFORMANCE AND QUALITY ARE VERY GOOD! FAST AND RELIABLE
I would recommend this to a friendamazing purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, and with a 5070TI easily runs all games at high frames. would highly recommend though upgrading the RAM to at least 32
I would recommend this to a friendSatisfied with purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device with good graphics to aid all my gsming needs
I would recommend this to a friendPerfect gaming/work machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming machine, bought as open box but works like it's brand new.
I would recommend this to a friendGaming companion
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Evolve to the travelers show, a unpredictable electrical story you create. For those who dare, dare i say, the rog strix g16 is the new pinnacle of serious gaming specs. Its the perfect companion in my rbg rituals.
I would recommend this to a friendIts Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thote I was spending to much on this laptop but after having it for a couple of weeks id say its completely worth the extra price
I would recommend this to a friendPowerhouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great thermals and overall a great value for the price. Buy it if youre considering it!
I would recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great FPS, easy to setup, Works as should. Highly recommend!
I would recommend this to a friendTerrible product but even worse customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st laptop bought was missing the WIFI card and other internal components. Returned & exchanged, new laptop heats up excessively and after less than 2 months of use the fans are making loud cracking and squealing noises. Tech is stating the fans and thermal issues need fixing and it was caused by being dropped so not under warranty. Absolutely ridiculous! Its obvious this laptop has thermal issues based on numerous reviews and was not caused by a drop. Very disappointed! Will never buy another ASUS product ever!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HeatherH,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Regarding your concern on the thermal issue, it is normal for laptops with the same hardware configuration and regardless of the manufacturer to generate more heat than normal while under heavy load especially during gaming. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. To regulate heat generation, ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. While gaming ensure no resource-hungry applications, services and processes are running in the background, this will spike the temperature. You can check go to Task Manager to check how high system resource utilization is being used. The heat or temperature does decrease or normalizes once system resource utilization goes down. Additionally, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2025-g614/helpdesk_download/. Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. About the cracking and squealing noise, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
OUTSTANDING!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent laptop! Runs any high-end game you throw in it.
I would recommend this to a friend