Customer Ratings & Reviews
- Model:
- G614PR-G16.R95070TI
- SKU:
- 10936980
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.4 out of 5 stars
to a friend
amazing purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, and with a 5070TI easily runs all games at high frames. would highly recommend though upgrading the RAM to at least 32
I would recommend this to a friendGaming companion
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Evolve to the travelers show, a unpredictable electrical story you create. For those who dare, dare i say, the rog strix g16 is the new pinnacle of serious gaming specs. Its the perfect companion in my rbg rituals.
I would recommend this to a friendPerfect gaming/work machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming machine, bought as open box but works like it's brand new.
I would recommend this to a friendIts Worth It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thote I was spending to much on this laptop but after having it for a couple of weeks id say its completely worth the extra price
I would recommend this to a friendPowerhouse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great thermals and overall a great value for the price. Buy it if youre considering it!
I would recommend this to a friendGood purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great FPS, easy to setup, Works as should. Highly recommend!
I would recommend this to a friendTerrible product but even worse customer service
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st laptop bought was missing the WIFI card and other internal components. Returned & exchanged, new laptop heats up excessively and after less than 2 months of use the fans are making loud cracking and squealing noises. Tech is stating the fans and thermal issues need fixing and it was caused by being dropped so not under warranty. Absolutely ridiculous! Its obvious this laptop has thermal issues based on numerous reviews and was not caused by a drop. Very disappointed! Will never buy another ASUS product ever!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear HeatherH,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused. ASUS is an ISO certified company, and as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free. Regarding your concern on the thermal issue, it is normal for laptops with the same hardware configuration and regardless of the manufacturer to generate more heat than normal while under heavy load especially during gaming. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full throttle. To regulate heat generation, ensure the air ventilations are free from obstructions to have efficient air flow for better heat dissipation. While gaming ensure no resource-hungry applications, services and processes are running in the background, this will spike the temperature. You can check go to Task Manager to check how high system resource utilization is being used. The heat or temperature does decrease or normalizes once system resource utilization goes down. Additionally, update Windows, drivers, BIOS and the Armoury Crate utility software if outdated. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2025-g614/helpdesk_download/. Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do support and stand behind our products, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. About the cracking and squealing noise, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
OUTSTANDING!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent laptop! Runs any high-end game you throw in it.
I would recommend this to a friendRog Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best new-generation laptop right now， I like it very much
I would recommend this to a friendCrashes a lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it works, it does a good job. The problem is this laptop crashes a lot. From just watching YouTube to playing games, it will freeze and crash. Has happened maybe 10 times since I bought it in July. One of the crashes took to me a BIOS screen. I stay current on updates and always check but it still crashes. Based off my time with it, I would not recommend this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS G614PR gaming laptop. We sincerely apologize for the repeated crashes and freezing issues you have encountered, and we understand how disruptive this can be.
To help address the problem, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505010161-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase experience. Would purchase again
I would recommend this to a friendFast gaming and CAD.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. It’s easily handling all the games we want to play and the 3D printing CAD software.
I would recommend this to a friendDon't recommend, has issues with drivers/hardware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this laptop for gaming and work (software development). I've been using this just for a week and have several crashes/system reboot per day. While it is not under load (just browser and office apps) it's crashing randomly during the day. I have all drivers updated and temperature of the CPU in range 70-90C GPU has 0 usage with 50C temperature. Most probably defect related to hardware or drivers as I found lot of complaints for this model from other people. Also want to mention battery - it takes about hour of normal work(not gaming) to get it fully empty. Will have to return this laptop back, very frustrating
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Serhii,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If Windows, drivers, and games are up to date and you are still experiencing random system crash and overheating, update the BIOS if outdated. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure this unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Furthermore, you may try running a Cloud Recovery before sending this laptop in fore warranty service. For helpful tips on how to run a Cloud Recovery, please go to: https://www.asus.com/us/support/faq/1047855/ .
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
OUTSTANDING!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent product and great reliability Looks great but performance is what you could expect from the price
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, I’m very happy because it met my needs! Thanks a lot.
I would recommend this to a friendPaper Tiger: Specs don't matter if Reliability=1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, around September 1, 2025, I returned my recently purchased ASUS TUF 16 because the TUF keyboard was too cramped on the left side. Just not my fit. No shame. I gave it 4 stars because keyboards can be very personal. This keyboard is great. The specs are great (not crazy about 1080 by 1200 but it looked good; and not a fan of port placement, but that's nitpicking) The FATAL problem is all the FATAL errors randomly causing reboots while I am trying to get work done, I have spent twice as many hours trying to troubleshoot this than I have using it. I have had MAYBE 2 or so hours gaming because it can't handle Word, Adobe, Outlook, and Excel running at the same time. Seriously, since 9/15 or so reliability average is MAYBE 1.5 to 2.5--at best. Haven't seen the north side of 3 for certain. Every fix to drivers or whatever causes more issues. Yes I have all the latest NVIDIA and Windows updates. But ASUS Mouse wants to ride roughshod over logitech's drivers. It can't handle runnig a high res monitor out of the HDMI port and a 1080 monitor out of the USB-Port. As a result, I have uninstalled Armory crate, the daily problematic ASUSLighting, and any number of other ASUS drivers and software, disabled processes as each successive fix because this laptop won't stop keep giving me BSODs. I have 20 days left to return this laptop, and the odds are looking like 95% than I will pony up $1000 more for a higher tier, non-ASUS laptop (HP or Acer or Lenovo) that hopefully won't be laden with unnecessary bells and whistles that cause system unreliability. I am not asking for the moon. I just need Windows, Word, Acrobat Pro, Outlook, and Excel to work at consistent reliability at 9 and leave me time to play demanding games now and in the future instead of troubleshooting 16 hours a week and pushing my work past deadlines. I REALLLLLLLY wanted to love this laptop because--ON PAPER--the specs are great, I love the look, and the keyboard fits. But none of that matters if reliability hovers at 1-2 despite dozens of hours of trying to get rid of critical errors and warnings. Last night it just randomly started typing uuuuuuuuuuuuuuuuuuuuuu in my Word documents.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timothy,
Thank you for your feedback.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing multiple issues. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. If Windows, drivers, BIOS, applications and games are up to date and you are still experiencing issues, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. Addtionally, while accessing cloud games or web applications, ensure this unit has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Furthermore, if problem persists, Windows is possibly corrpted. If this is the case, you may try running a Cloud Recovery as a last resort before sending this laptop in for warranty service. For helpful tips on how to run a Cloud Recovery, please go to: https://www.asus.com/us/support/faq/1047855/ . An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome pc. It has ok graphics but she screen resolution sucked
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bgriff,
Thank you for your feedback on the ASUS G614PR Gaming Laptop. We're glad to hear you’re enjoying the overall performance of the PC. We appreciate your comments regarding the screen resolution and will share this with our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2505018526-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great price for gaming!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is great for online gaming! I can play really complex games with this laptop with no lag or issues.
I would recommend this to a friendGreat laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop , durable and reliable. My nephew loves it!
I would recommend this to a friendVery good first impression
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, still need more time to find out if it is as good as I think or not.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Taghrid A,
Thank you for sharing your initial thoughts on the ASUS G614PR Gaming Laptop. We're glad to hear things are going well so far. It's completely understandable to want more time to fully evaluate its performance. If any questions come up during your experience, or if you need support optimizing the system, we’re here to help. We appreciate your feedback and look forward to hearing how it continues to perform for you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2505018526-0006" as a reference. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support