Customer Ratings & Reviews
- Model:
- G614PR-G16.R95070TI
- |
- SKU:
- 10936980
Customer reviews
Rating 4.5 out of 5 stars with 284 reviews
(284 customer reviews)Rating by feature
- Battery Life3.9
Rating 3.9 out of 5 stars
- Speed4.8
Rating 4.8 out of 5 stars
- Display4.4
Rating 4.4 out of 5 stars
to a friend
Rated 3 out of 5 stars
Very good first impression
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, still need more time to find out if it is as good as I think or not.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Taghrid A,
Thank you for sharing your initial thoughts on the ASUS G614PR Gaming Laptop. We're glad to hear things are going well so far. It's completely understandable to want more time to fully evaluate its performance. If any questions come up during your experience, or if you need support optimizing the system, we’re here to help. We appreciate your feedback and look forward to hearing how it continues to perform for you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2505018526-0006" as a reference. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
Better to buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.better to but this product , which is working fine battery good backup
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Great Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is very fast and has great graphics. Good for gaming
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Great gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Havent had any issues with it i did add another 2tb 990 pro m.2 and upgraded the ram to a 32 gb kit
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 4 out of 5 stars
Buy on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop. Buy on sale to maximize value. Otherwise, there are better ones.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Soup good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good soup. Would soup again. Probably made of soup.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 3 out of 5 stars
Should rate the quality of the laptop by the inter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a used laptop from Best Buy the physical condition was good but the inside was messed up their was problems with the GPU drivers and with the storage when I first got the laptop but I got those problems sorted out and it runs perfectly
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We are sorry to hear that you receive your unit used. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2505018526-0011) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Says laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is do nice that i bought two, my friend love it also
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 2 out of 5 stars
Alot of issues.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This PC will run your games however constant crashes and lag that i didn't have on my older laptop on the same games. I only upgraded so i could launch and play newer titles, which it does just horribly. Fortnite worked fine on my Strix Advantage however crashes after about an hour of play consistently now no matter what settings or Driver updates/ reinstalls i do.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reviewer,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing system crash while gaming, check if Windows, drivers, BIOS and games are up to date. Updates for this laptop are posted at:  https://rog.asus.com/us/laptops/rog-strix/rog-strix-g16-2025-g614/helpdesk_download/ . Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
New laptop for school and gaming.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, super fast and a huge upgrade! Ready for school and games!
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality, love the view of how it looks. Expensive but worth the price.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
A
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good laptop with good memory and the quality is excellent.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Solid computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall computer, bulky, but performs well. Keyboard feels nice too
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Best Laptop I've Ever Used
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got my new Asus ROG Strix G16 about a week ago and I have been very impressed with its performance. I have been playing new and old games alike and having a blast taking some of my old saves to higher levels with my new found access to this laptops superior processing capabilities. Before I get into all that, I want to take a step back. I have been an avid PC gamer since the release of The Bards Tale in 1985 when I was 13. But it wasn’t until 1990 and 91 when Simcity and then Civilization came out that I really found my gaming passion. Those potentially massive, sprawling simulation type games that though awesome would often expand to the point that my poor computer would be on the verge of a meltdown. Did I finally find a computer that can handle all I can build? I don’t know if it can handle anything, but it’s handling everything I have ever built better than any computer I have ever owned. As soon as I took this beast out of the box it felt like I had a well engineered piece of technology in my hands. Everything about it feels sturdy and solid. The hinge action between the base and screen feels so smooth yet strong. The overall aesthetic is charming. I like the whole Republic of Gamers motif. First thing I did was to test the speakers. I started off listening a variety of musical artists and then chunks of a few of my favorite movies. I have probably owned 7 laptops in my life, by far and away the best sounding laptop I’ve had. Of course it’s not going to compete with top shelf headphones or some high end gaming speakers, but it sounds decent. I could watch a movie on this thing and not be overly pining for my other audio options. I’ve never thought that about any laptop I’ve owned. Speakers exceeded expectations. The video quality is also solid. I don’t think I would say exceeds expectations, but meets the high expectations I had going in. I started with movies, then sports and ultimately my library of my favorite games and I was satisfied at every step. The screen always looks bright and crisp with no screen tearing or other visual bugs of any sort. I am however someone who only uses my laptop indoors. It doesn’t look bright outdoors in the sun, I have had laptops do better in this one area. As far as the rest of the features, I would have to say meets or exceeds expectations in every category. The keyboard is large, responsive and satisfying to the touch. The cooling, oh the cooling capabilities! Those fans can get a little loud once on high spin but the work very well. I had the laptop on my tray on my lap for a few hours while pushing it with some intense gaming and it never got what I would consider “hot”. The battery life is also solid. When using it for non gaming activities I was able to keep It unplugged all day using it off and on with no issues. I love the little LED light bar that wraps around the front of the machine. It’s a fun little aesthetic pleaser. The final area I wanted to touch on was game performance. I have been doing this long enough and seen so many changes and upgrades and new benchmarks that all I really care about anymore is…how do my games perform? As I mentioned before my preferred gaming options are simulations where you continue to grow your city, theme park or intergalactic empire! When playing on the largest maps, all of these games seem to eventually slow at some point. Eventually there are too many people, guests, planets, units, farms or trees swaying in the wind. This laptop gave me the best performance of any computer I have owned on many of my games. I was particularly curious to see how one of my all time favorites, Planet Coaster, would do. This game doesn’t take advantage of the multi threading capabilities of modern processors. I loaded up the largest park I ever built and removed the guest cap. It ran smooth and I could easily continue building on the map! Every game I love playing performs fantastic on this machine. Games I tried old saves on where I new felt I could expand further include Planet Coaster 1 and 2, Planet Zoo, City Skylines 2, Tropico 6, and Civilization 6. Games I tired that just performed better include Out of the Park Baseball (sim time noticeable cut) and Dragons Dogma 2. All in all I am a huge fan of this machine. Sure, the fans can get a little loud at times and the screen could be a little brighter as to be able to use it better outdoors. But at the end of the day this is a very powerful and impressive machine that is beautiful and feels well built. I have had enough quality Asus products in my life now that they are really starting to build up some brand loyalty with me as well. If I knew someone looking for a solid gaming laptop in this price range I would absolutely recommend it to a friend. Well done Asus!
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 3 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very glitchy. The screen went black for no reason. Keyboard backlight went out for no reason and the only way to turn it back on was to restart the laptop.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick A,
We sincerely apologize for the system performance issues you're experiencing with the Gaming Notebook and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505018526-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/support/faq/1038855/
Rated 1 out of 5 stars
great laptop crappy customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the laptop is awesome but has a small screen size for the graphics card. also, during the promotion you could get doom the dark ages for free on purchasing a 50 series laptop and i still have yet to get my copy. after countless days and hours and money spent they still wont give me my game...
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Shawn P,
Thank you for sharing your comments regarding the ASUS ROG Strix G16 Gaming Laptop. We understand that the size of the screen didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
To further investigate the problem you're experiencing with the game, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028444-0002" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 4 out of 5 stars
A simple no-frills high power gaming rig to go
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm digging this new machine. ASUS has really drilled down and made a serious gaming laptop at this size, I'm impressed. This is my first 16" gaming machine, I've always stuck with the 17 and 18 inch machines. The case is sturdy and chunky, feels good to pick up. It has nice lip to open the screen and on the back for your finger to catch for carrying- the base has a lot of underside air space to pull in cool air. The plastics used for the case are sturdy and don’t offer any obvious causes for concern. The power connection for the 280 watt adapter has a looser feeling to it straight out of the box, but it makes a solid electrical connection- perhaps the power connector has some play in it to reduce wear or damage from the cord moving around? You'll need the power adapter for full tilt gaming, but it can also accept up to 100 watts from a PD 3.0 charger or dock via the rearmost USB4 port for more mundane uses. The AMD Ryzen 9 8840HX in this model is not the latest from AMD, but it’s quite enough for everything I can throw at it. With 16 cores and 32 threads being fed up to 65 watts with manual mode, the ASUS factory software seems to have minimal effect on performance, I didn’t notice any chugging, freezes or hiccups that I almost experience from other factory bloatware. This machine comes with the NVIDIA "5070ti Laptop" graphics chip with an available 140 watts from the computer to allow it to run at it’s full potential. While it's not on par with a desktop 5070ti (NVIDIA, please stop it), this is a massive step up from my previous 4070 Laptop chip. The GPU has 12GB of DDR7, so it's able to play newer games at higher resolutions than something that still has 8GB. While playing Battlefield 2042, the Strix G maintained 145 fps playing on a 1440p monitor for more than 2 hours. The new Star Wars Outlaws game looks gorgeous and is glassy smooth on the built-in 1900x1200 IPS(ish) panel with roughly only a 20% fps hit when I connected it to my monitor. This GPU seems like it should be able to handle almost everything out there, I was even able to play Civilization VII at high settings maintaining great frame rates and fast AI turns. The 5070ti in here makes this machine worthwhile, and I'll be ignoring the 5060 and 5050 lines, they're not worth it. All of that power going to the CPU and GPU in this tiny case makes a lot of heat. Cooling on this laptop is great. I do not have to put it up on my fan stand to keep it cool, which I need to do on my other gaming laptop, the ASUS never seems to heat soak, so I’ve seen no throttling slowdowns at all. The fans on this ASUS are loud like most gaming laptops, but the fans do not have quite the same dentist's drill quality of others I have used - seriously, it's the most bearable fan noise since the 17" G752 of old. I would still recommend gaming with headphones for the sake of your hearing and sanity. The Armoury Crate software is fairly intuitive but RGB controls are stuck in the system settings from the main page, not the Aura tab where it makes sense for it to be. None of the controls in there do anything on this laptop, likely due to the cut down RGB set up. The problem is it doesn’t work the way it should seem. Not a big deal for me. The controls for Turbo mode switching are there, you can set profiles for each of your games, it does a good job recognizing my games from different launchers and stores, bringing them together in one spot. The MyASUS software included for warranty, system info, and other things has a nice looking feature that claims to be able to talk to my ASUS router, but it doesn’t work unless the router is on the default port, so I passed on that. It’s a good idea though. There is no Windows Hello camera or fingerprint reader (it’s 2025, boo!), the RGB is 4 “zone” rather than the per key RGB on the ASUS site. This model does not have the light up numpad in the trackpad which is also on the ASUS site. The higher end models of this machine have more features as well as the latest 9955HX3D processor coming sometime soon. I don’t think any of my gaming would even be able to make use of that processor and the one ASUS chose to use for this rig is more than I think I’ll ever be able to use. The backlighting for the keyboard is...bad, the keyboard itself is a laptop membrane keyboard with improved feel and shorter actuation, but it's overly flat and slippery. It seems like a waste, as Cherry makes laptop switches. The keys are not shot through, they are painted on top and will likely wear through with use. However, in my use, none of this matters because the machine is so good at gaming off to the side connected to my monitors and keyboard/mouse. I have a feeling that's the kind of use ASUS had in mind when they made this model. I'm only going to be using the laptop keyboard when traveling. Even with what I consider missing features, the ultra smooth gaming experience using the ASUS G614PR makes it worth the treasure and trouble, recommended!
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
I would recommend this to a friendRated 1 out of 5 stars
Can't play games
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning it. It is a gaming laptop but you cannot play games with it. Keeps freezing all the time. It started with momentary freezes in every second. Then it became worst. It stucks and I need to reset it. There is a major issue with something I don't know.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sila A,
Thank you for your feedback regarding the ASUS G614PR Gaming Laptop. We sincerely apologize for the freezing and performance issues you've experienced. We understand how frustrating this can be, especially with a device designed for gaming.
Before returning the unit, we recommend the following troubleshooting steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505028444-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/support/faq/1038855/
[Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/
Rated 2 out of 5 stars
Open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer had an excellent open box rating but it restarted and threw a blue screen every time I tried to play something
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CarlosS,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing a Blue-screen-of-death. Usually, this is due to a corrupted OS. To resolve this, please perform a Cloud Recovery. For helpful tips on how to do a Clud Recovery, please visit our Product Support page at:  https://www.asus.com/us/support/faq/1048106/ . If you need further assistance with this product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 1 out of 5 stars
Blue Screen of Death
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this laptop: great specs, solid built, aesthetically pleasing, and fast. However, blue screen of death (BSOD) appeared on the second day. I thought that things would get better with updates, etc. Instead, BSODs became more frequent within a week, reaching 8 occurrences on the day before I returned it. Also, it seemed to get worse with ASUS's awful Armoury Crate application. I hope that other customers had better experiences than mine.
This review is from ASUS - ROG Strix G16 16" FHD 165Hz Gaming Laptop - AMD Ryzen 9 HX - 16GB RAM - NVIDIA GeForce RTX 5070 Ti - 1TB SSD - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Recondite,
We sincerely apologize for the system performance issues you've faced with the ASUS ROG Strix G16 G614PR Gaming Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505028444-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support



















