Customer Ratings & Reviews
- Model:
- G815LW-G18.U95080
- |
- SKU:
- 12354595
Customer reviews
Rating 4.5 out of 5 stars with 277 reviews
(277 customer reviews)Rating by feature
- Battery Life4.0
Rating 4.0 out of 5 stars
- Speed4.8
Rating 4.8 out of 5 stars
- Display4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the overall performance, high-quality 2K screen, and efficient cooling system of this device. While users appreciate the powerful processor and versatile port selection, some have expressed concerns regarding the battery longevity and audible fan noise. Additionally, the laptop's significant weight and size can make it feel somewhat cumbersome to transport.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Expensive laptop but worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop so far, will update as I spend more time with.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
New laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am adjusting to Windows 11, the speed of the computer is great!
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friend- Pros mentioned:Cooling system, Overall performance, Screen qualityCons mentioned:Portability
Rated 5 out of 5 stars
This is a gaming monster!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To do this review, I had my gamer son assist me in testing the Asus ROG Strix G18 and I wrote the review based on our mutual thoughts on the computer. I would consider myself average to somewhat advanced gamer, but my son is next level and is pretty gifted at gaming (and humbles me quicker than I care to admit). So, this is an honest review from someone that was extremely impressed with this computer and logged a lot of RPG hours in doing this review. When I look for a gaming computer, I want something that can pull it's weight. With tech always getting bigger, better and faster, it often comes down to a few brands and Asus is always a brand to look at first. The Asus ROG Strix G18 is more than just a strong performer, it feels like it was legitimately made with gamers in mind. Like taking feedback from the field and applying those considerations. It incorporates the top hardware, an advanced cooling system, a superior display, and a top-quality build. For me as a gamer/reviewer this is the best gaming computer I personally have had the chance to review. In this review I will focus on the Processor, GPU, cooling system, the display and build quality. I will then tell you why I like it so much. You can then decide if it would be a good option for you. The heart of the G18 is the Intel Core i9-13980HX. The 24 core (not a typo) processor is among the most powerful processors on the market today. That includes 8 performance cores and 16 efficiency cores. Performance cores handle the demanding tasks and are faster, while the efficiency cores are just that, more efficient and handle the background tasks. For a gamer, this means more than simply high frame rates. It means you can multitask. Specifically, you can game, stream, record and/or browse with superior performance, without slowing your system down. I tested this playing a few different FPS games with the setting placed on high. I had various chrome tabs open, running OBS to stream and listening to some music. No stutters or any sort of delay what so ever, everything was smooth. Everything loaded quickly, background taskers were still responsive and demanding software runs smooth as silk. This kind of CPU performance is beneficial for gamers, as this core power makes sure your games never lag even with other programs running in the background. This computer will handle anything you throw at it. For any gaming computer, the graphics card is going to maximize the experience, and the NVIDIA GeForce RTX series in the G18 is a powerhouse. These are some of the fastest mobile GPUs available, and they effectively revolutionized the gaming laptop. I tested the G18 with the RTX 4080 model, and the performance was spectacular! Again the FPS's ran smoothly on the ultra settings and it was better than anything else I have owed or tested to date on a laptop. If you prioritize frame rate, this GPU is for you. In the FPS games I tested, I was consistently pushing frame rates well over 200 FPS on the high settings, allowing me to enjoy that crisp 240Hz display. That smoothness can give you a competitive edge over others especially in the fast-moving FPS games where fractions of a second mean a lot. The RTX 40-series also supports something called hardware-accelerated ray tracing. This brings a more realistic look to the shadows, reflections and lighting. So for a machine running this hard all the time, ASUS apparently understood it needed any equally high performing cooling system. So they utilize a three-fan cooling system with Conductonaut Extreme liquid metal on the CPU. This set up allows the ROG Strix G18 to run cool under the stress load. I stress-tested the system with long gaming sessions, and I was surprised at how well it held up. Even after several hours of playing Starfield on ultra settings, the chassis remained comfortable to the touch and the system didn’t throttle performance due to overheating. For gamers, when a system gets too hot, it can affect the performance of your CPU or GPU to protect the hardware, which leads to lag and frame rate drops. With this advanced cooling system, the G18 delivers even performance when you are playing extended gaming sessions. The fans tend to kick in when needed, but they are extremely quiet and of zero distraction. ASUS also allows you to adjust performance and fan profiles using "Armoury Crate," so you can go full send with the fans when you are gaming harder, or you can limit the fan use when you are doing lighter work. This laptop features a rather large 18" display. The QHD+ (2560x1600) Nebula display with a 240Hz refresh rate. That combo is perfect for anything from competitive gaming to watching a movie. The high resolution provides sharper images as you would expect. What I also learned was that it allows you to use more of your screen than when you compare it to the standard 1080p, Of course the high refresh rate ensures smooth motion while viewing or playing. The color is another big plus. The panel supports 100% DCI-P3 color, making colors appear to me as more accurate. Blacks and shadows are deep and rich, and the highlights really stand out. When playing competitively, the combo of high frame rates and low latency creates a super responsive experience that can help improve gameplay. The ROG Strix G18 is a large and heavy laptop, but that is because it is loaded with high end components. It has sharp lines highlighted by lighting. The thing just feels substantial and durable, like you would expect a really gaming machine to be. The keyboard is comfortable with a substantially deep press and the keys light up in a manner that does not affect your visibility of the keys with a nice key response. There are plenty of port options on the G18, with multiple USB-A and USB-C ports, HDMI 2.1, Ethernet, and a full-sized SD card slot. Again, another reason this laptop would be great for gamers and creators. The touchpad is large, and the large chassis leaves enough room for quality speakers that sound excellent. This is not something that is designed to carry with you all the time, so its not exactly portable. But by far, this is the most portable laptop with the closest to desktop level performance that I have tried to date. But it is a bit heavy in that respect. Personally? I will trade the weight for this level of performance. So I spent a lot of time with the G18, and I have to say it impresses me a lot. Gamers demand certain things, and this hits all the marks. The processing performance and excellent choice for a GPU and an extremely smooth and responsive display. You pay for these options for sure, and there are cheaper options out there. But this is definitely an instance where you get what you pay for. Pull the trigger on this one folks, you won't regret it. I HIGHLY recommend this laptop to anyone wanting a superior gaming computer in a more compact form. Or any influencer wanting the ultimate platform to create their content. You will be happy with your decision.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friend Rated 5 out of 5 stars
ASUS - ROG Strix G18 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, powerful. I run VR games as well. It has the RTX and storage requirements I needed.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Graduation gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for sons graduation gift and had excellent customer service on choosing the best option for him.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 1 out of 5 stars
The computer is not worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month of use, this “gaming” laptop turned into a frustrating experience. The biggest issue is USB instability. I’m using a Moza racing wheel setup, and the laptop constantly disconnects USB hubs, even powered ones. Devices randomly drop during gameplay, making it impossible to use properly. For a high-end gaming laptop, this is a critical flaw. If your setup involves multiple USB devices (wheel, pedals, etc.), this system simply cannot handle it. Very disappointing for the price.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlexanderN,
Thank you for sharing your feedback on the ASUS G815LW Gaming Laptop. We sincerely apologize for the inconvenience you've experienced with USB instability, particularly when using your Moza racing wheel setup. We understand how disruptive it can be when devices disconnect during gameplay, and we regret that this has impacted your experience with a high‑end gaming system.
To help address these concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at  https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022705-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - USB Functionality Issues:  https://www.asus.com/support/faq/1043160/
Rated 5 out of 5 stars
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machine. All personal on store very very friendly
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 2 out of 5 stars
Multiple exchanges same issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this twice for the same issues horrible popping/crackling audio to the point i couldn't hear anything updated all drivers and looked for any solution just no fix available brought my first one back had to have another shipped in from out of state got it in and had the exact same issue again tryed all the fixes I could think of but ultimately Ihad to swap it out for a different brand all together. Very disappointed i actually really liked the way this one looked, loved the bigger size and the graphics and features.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BENJAMINL,
We sincerely apologize for the repeated audio issues you experienced with the ASUS G815LW Gaming Laptop. We understand how frustrating it must have been to encounter persistent crackling and popping sounds, especially after multiple attempts to resolve the problem and even replacing the unit. Your feedback is extremely important to us and will be shared with our product and engineering teams for further investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507030258-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Love the pad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's exactly what I was expecting. It's big but that's ok.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Abc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, but a little bit hot for cpu when it goes max
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Powerful laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop internals, although the plastic exterior leaves much to be desired
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it and for the gaming he is really enjoying it
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 5 out of 5 stars
Great laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it connected to my 4k tv. Great gaming laptop!
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus used to be quality but this laptop is something else. It runs perfectly... for a time, then all the sudden the keyboard, webcam, and any connected peripherals will stop working. The only solution is a reset. If you browse the forums and Asus support this happens to a lot of people. I have spent two weeks troubleshooting and doing every fix imaginable. Nothing works.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FormerLoyalAsusBuyer,
We’re sorry to hear that you’re experiencing issues with your keyboard and camera. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022705-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Built-in Keyboard Issues  https://www.asus.com/support/faq/1015071/
Additional FAQ-Troubleshooting - Camera problem  https://www.asus.com/us/support/faq/109836/
Rated 2 out of 5 stars
Shame on ASUS for faulty thermal and CID claims
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop overheats and will shutdown when running any demanding graphics app. After googling issue, others have run into faulty ASUS manufacturing issues before relating to poor application of liquid metal on their CPU and GPU dies. ASUS is now claiming CID and wants me to pay for a mobo replacement.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the overheating and shutdown issues you have encountered, as well as the frustration regarding the claim of CID and the associated repair costs. We understand how disappointing this situation is and regret the inconvenience it has caused. Your feedback is important to us, and we will ensure that your comments are passed along to our product and quality assurance teams for review.
To further investigate your case and provide additional support, we kindly ask that you email us at customerloyalty@asus.com and include the case number "N2507030258-0004" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
DO NOT BUY YOU WON'T GET YOUR MONEY BACK
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop worked okay for a little while. Then we got random restarts in the middle of normal tasks. Rebooting for no reason glitching black screens and overheating and screen tearing. The device was repaired through BEST BUY SERVICE CENTER and still came back with the same issues. Geeksquad is unable to help and they refuse store credits and just keep sending it back with the issues. It's obviously defective and now I got a $3,300 paperweight. DON'T WASTE YOUR TIME OR MONEY ON THIS DEVICE.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gavvyg,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the ongoing issues you’ve encountered, including random restarts, black screens, overheating, and screen tearing. We also regret that the repairs performed through the Best Buy Service Center did not resolve the problems, leaving you with continued frustration.
To ensure this matter is properly investigated, we kindly advise contacting our support team directly at https://www.asus.com/us/support/callus/. Our team will review your case in detail and work with you toward a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022705-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performanceCons mentioned:Battery life, Fan noise, Weight
Rated 5 out of 5 stars
Performance - by the pound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To reiterate the title - for every ounce of weight of this laptop (omg is it heavy), you will get top rated gaming performance. I guess if you're into weighted blankets, you would want this on your lap while in use. Other than that, some other downsides: -You're going to want to plug this in unless you're gaming for only like an hour at a time -Fan noise can get high -Puts off some heat I loaded up Elder Scrolls Oblivion Remastered from XBox GamePass as I heard it is a machine crippler - I don't think I've ever seen such a beautiful game delivered without any sort of performance hit in the least. The visuals were great, though some may want to try to make the blacks 'blacker'. Absolutely no tearing of any kind. Sound was great for a laptop, though I'd suspect most gamers would be wielding headsets anyway. In the same vain, the touchpad - which worked as expected - is not something I would ever use while gaming - it just seemed to take up more space than needed. I hooked up an XBox game controller via Bluetooth without any issues. Lots of hard drive space to fill up with games. Lots of customization options with the built in Asus apps. If you're into LEDs, there's loads of them. I liked the treatment of them for the AWSD keys which are normally used for movement. The one 'gimmick' I wasn't a huge fan of was the laser light show the laptop generated while sitting idle. I just haven't taken the time to see if that was a thing I could disable. Other than that, the laptop looks great in general. Other highlights: -Ethernet port -Charging cord length was good, though the power brick - again - heavy/big. -Tool-less entry was a little fiddly but once you get it, it is nice, though I don't know what I'd be doing inside this machine anytime soon
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friend Rated 3 out of 5 stars
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working suddenly, graphics card crashed on me
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gabriella,
We’re very sorry to hear that your ASUS G815LW gaming laptop has stopped working and that the graphics card may have crashed. We understand how frustrating this can be. To further investigate the issue and explore possible repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504022227-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 1 out of 5 stars
Poor performance even for basic tasks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop mainly for gaming, but it struggles even with basic tasks. The system freezes and stutters while watching YouTube videos, which is unacceptable for a laptop marketed for performance. I tried updates and basic troubleshooting, but the issue persists. Very disappointed with the overall performance and stability.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TacimG,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the performance issues you have encountered, including system freezes and stuttering during basic tasks such as watching YouTube videos. What you’ve experienced is not representative of the quality and performance standards we strive to deliver.
To help address the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at  https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022705-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) -  https://www.asus.com/support/faq/1038855/
Rated 1 out of 5 stars
DO NOT BUY, IT'S A SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS AND BESTBUY WERE IN CHARGE OF CREATING THE BIGGEST SCAM IN WHAT REFERS TO GAMING LAPTOPS. THEY PROMISE A LATEST GENERATION HARDWARE BUT IT IS A COMPUTER THAT SEEMS TO HAVE BEEN TESTED BY DOLPHINS, SINCE IT DOESN'T WORK, IT HAS THOUSANDS OF ERRORS AND THEY PRETEND TO BE IDIOTS BY PROHIBITING YOU FROM RETURNING THE PRODUCT. SCAMMERS AND THIEVES, THE VALUE OF THIS COMPUTER SHOULD NOT EXCEED 20 DOLLARS, SINCE THE ONLY THING THAT WORKS MORE OR LESS WELL ARE THE LED LIGHTS.
This review is from ASUS - ROG Strix G18 18" 2.5K 240Hz Gaming Laptop - Intel Core Ultra 9 HX - 32GB Memory - GeForce RTX 5080 - 2TB Storage - Eclipse Gray
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PedroA,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused.
All products undergo intensive quality control testing and inspections, and are built to last. If you are having issues with this laptop, we can help resolve this. ASUS provides warranty coverage to repair any hardware failure, we don't provide replacement. Replacement is typically from your vendor per their terms. If the product is out of the replacement windows, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty

























