Customer Ratings & Reviews
- Model:
- G815LW-G18.U95080
- SKU:
- 12354595
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
to a friend
New laptop!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am adjusting to Windows 11, the speed of the computer is great!
I would recommend this to a friendExpensive laptop but worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop so far, will update as I spend more time with.
I would recommend this to a friendASUS - ROG Strix G18 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, powerful. I run VR games as well. It has the RTX and storage requirements I needed.
I would recommend this to a friendThe best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best machine. All personal on store very very friendly
I would recommend this to a friendCheaply made
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say I was excited to get this laptop. It has great specs and the screen looks good. At least according to what i read online but after I received it, i was disappointed because the build quality is bad. It is all made out of plastic for a laptop that is over $3000 i was expecting something else. I know it is 18” laptop amd its big and heavy but its not great. Also the RGB lights started flickering after a few hours and the fan was working really hard and I suspected it was caused by overheating which was also disappointing. I ended up returning it and purchased HP Omen which has aluminum chassis and better build quality
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vahid,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused. ASUS is an ISO certified company, as a result, all products go into a strict quality manufacturing standard. All ASUS products undergo intensive quality control testing and inspections that ensure each one is trouble-free, and are built to last. This laptop is made of high-quality plastic, it is commonly used by other reputable companies. Typically, the RGB flickering may occur while updates are being installed and applied in the System Registry. ASUS provides warranty coverage for the product. Regarding your concern about the fan noise. It is normal just like any other brand with the same hardware configuration, for the fan to spin at full-throttle and generates noise louder than normal while the laptop is under heavy load like gaming, especially during the initial WINDOWS setup and WINDOWS Update installation. Also, the fan noise will be louder while antivirus software or malware are running continuously in the background. Ensure the system was not compromised by viruses or malware by doing a full system scan using internet security software or application. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle and noise will be louder than normal. It does decrease or normalizes once utilization goes down. If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DO NOT BUY YOU WON'T GET YOUR MONEY BACK
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop worked okay for a little while. Then we got random restarts in the middle of normal tasks. Rebooting for no reason glitching black screens and overheating and screen tearing. The device was repaired through BEST BUY SERVICE CENTER and still came back with the same issues. Geeksquad is unable to help and they refuse store credits and just keep sending it back with the issues. It's obviously defective and now I got a $3,300 paperweight. DON'T WASTE YOUR TIME OR MONEY ON THIS DEVICE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gavvyg,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the ongoing issues you’ve encountered, including random restarts, black screens, overheating, and screen tearing. We also regret that the repairs performed through the Best Buy Service Center did not resolve the problems, leaving you with continued frustration.
To ensure this matter is properly investigated, we kindly advise contacting our support team directly at https://www.asus.com/us/support/callus/. Our team will review your case in detail and work with you toward a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022705-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Graduation gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for sons graduation gift and had excellent customer service on choosing the best option for him.
I would recommend this to a friendMultiple exchanges same issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this twice for the same issues horrible popping/crackling audio to the point i couldn't hear anything updated all drivers and looked for any solution just no fix available brought my first one back had to have another shipped in from out of state got it in and had the exact same issue again tryed all the fixes I could think of but ultimately Ihad to swap it out for a different brand all together. Very disappointed i actually really liked the way this one looked, loved the bigger size and the graphics and features.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BENJAMINL,
We sincerely apologize for the repeated audio issues you experienced with the ASUS G815LW Gaming Laptop. We understand how frustrating it must have been to encounter persistent crackling and popping sounds, especially after multiple attempts to resolve the problem and even replacing the unit. Your feedback is extremely important to us and will be shared with our product and engineering teams for further investigation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2507030258-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Shame on ASUS for faulty thermal and CID claims
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop overheats and will shutdown when running any demanding graphics app. After googling issue, others have run into faulty ASUS manufacturing issues before relating to poor application of liquid metal on their CPU and GPU dies. ASUS is now claiming CID and wants me to pay for a mobo replacement.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the overheating and shutdown issues you have encountered, as well as the frustration regarding the claim of CID and the associated repair costs. We understand how disappointing this situation is and regret the inconvenience it has caused. Your feedback is important to us, and we will ensure that your comments are passed along to our product and quality assurance teams for review.
To further investigate your case and provide additional support, we kindly ask that you email us at customerloyalty@asus.com and include the case number "N2507030258-0004" as a reference.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Love the pad!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's exactly what I was expecting. It's big but that's ok.
I would recommend this to a friendAbc
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, but a little bit hot for cpu when it goes max
I would recommend this to a friendGame
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it and for the gaming he is really enjoying it
I would recommend this to a friendPowerful laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop internals, although the plastic exterior leaves much to be desired
I would recommend this to a friendGreat laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have it connected to my 4k tv. Great gaming laptop!
I would recommend this to a friendDefective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working suddenly, graphics card crashed on me
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gabriella,
We’re very sorry to hear that your ASUS G815LW gaming laptop has stopped working and that the graphics card may have crashed. We understand how frustrating this can be. To further investigate the issue and explore possible repair options, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2504022227-0008" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Beast minus portability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop as a desktop replacement but not portable enough. Just depends on your needs
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Niko,
Thank you for your feedback on the ASUS G815LW Gaming Laptop. We're glad it meets your needs as a desktop replacement. We understand that portability may be a concern depending on your usage, and we appreciate you sharing your experience. Your input will be passed along to our product team for future consideration.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022227-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Poor performance even for basic tasks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop mainly for gaming, but it struggles even with basic tasks. The system freezes and stutters while watching YouTube videos, which is unacceptable for a laptop marketed for performance. I tried updates and basic troubleshooting, but the issue persists. Very disappointed with the overall performance and stability.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TacimG,
Thank you for sharing your experience with the ASUS G815LW Gaming Laptop. We sincerely apologize for the performance issues you have encountered, including system freezes and stuttering during basic tasks such as watching YouTube videos. What you’ve experienced is not representative of the quality and performance standards we strive to deliver.
To help address the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2504022705-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Concerned customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you have AI running you logistic department and it is canceling your orders that is very bad for businesses. I had to physically go to the store and pick up the order because it would not ship to my address
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS G815LW gaming laptop. We sincerely apologize for the inconvenience caused by the order cancellation and the shipping difficulties you encountered. This does not reflect the standard of service we expect our customers to receive when purchasing through authorized resellers.
As this matter relates to logistics and fulfillment, we kindly recommend contacting Best Buy Support directly so they can further investigate this matter.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2504022705-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DO NOT BUY, IT'S A SCAM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ASUS AND BESTBUY WERE IN CHARGE OF CREATING THE BIGGEST SCAM IN WHAT REFERS TO GAMING LAPTOPS. THEY PROMISE A LATEST GENERATION HARDWARE BUT IT IS A COMPUTER THAT SEEMS TO HAVE BEEN TESTED BY DOLPHINS, SINCE IT DOESN'T WORK, IT HAS THOUSANDS OF ERRORS AND THEY PRETEND TO BE IDIOTS BY PROHIBITING YOU FROM RETURNING THE PRODUCT. SCAMMERS AND THIEVES, THE VALUE OF THIS COMPUTER SHOULD NOT EXCEED 20 DOLLARS, SINCE THE ONLY THING THAT WORKS MORE OR LESS WELL ARE THE LED LIGHTS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PedroA,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused.
All products undergo intensive quality control testing and inspections, and are built to last. If you are having issues with this laptop, we can help resolve this. ASUS provides warranty coverage to repair any hardware failure, we don't provide replacement. Replacement is typically from your vendor per their terms. If the product is out of the replacement windows, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Weak computer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer doesn’t deliver the necessary performance. It freezes a lot, and even older games won’t run on max graphics.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EdsonA,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing performance or stability issues with this laptop, check if Windows, drivers, BIOS and games are up to date. Updates for this laptop are posted at: https://rog.asus.com/laptops/rog-strix/rog-strix-g18-2025/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure this laptop has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the laptop always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty