Customer Ratings & Reviews
- Model:
- G815LW-G18.U95080
- SKU:
- 6613958
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
- Pros mentioned:Overall performance
Amazing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is wonderful. No problems at all. Runs all games at a great FPS and has abeautiful display.
I would recommend this to a friend - Cons mentioned:Keyboard lighting
Multiple buying attempts, all freezing issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have attempted to purchase 3 of these ROG Strix 18" laptops since February. Every single one of them had freezing issues. I am a system builder, and I know my way around Windows, drivers, updates, SSDs, ect. I know Asus machines very well. My 5 year old gaming Asus ROG machine is still running to this day. I don't know WHAT is going on with these machines, but they are NOT ready for release. The first one I bought had faulty wiring in it, and the backlit keyboard would not work. The second and third ones worked fine for a couple of days, and then started freezing. No Blue Screen of Death. Straight up, freezing. Everything would just lock up. No mouse movements, no keyboard response, nothing. I needed to hold down the power button for a hard reset. Afterward, it would boot up normally, and moments after it would totally freeze again. The LED light next to the charging port would just rapidly flash a while color. I had all the latest Windows Updates, I had all the latest BIOS and drivers from the My Asus app. This happened on 2 machines in the span of 3 days. These are not ready for release, and with the amount of software and licenses I have to assign to my machines and what not, this is unacceptable. At this price point, these things should be 1000% flawless right out of the box. I will not buy another Asus laptop again. This has been by fat the worse computer experience I have ever had. And I am a 25 year system builder. It's a shame, because specs wise these are impressive. Nothing but issues with them. It very well could be BIOS or driver update related. Some of us are trying to run businesses with these machines, and we just don't have time to deal with this garbage.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RockWood,
Thank you for your comment.
We do understand your disappointment with the laptop and the inconvenience this may have caused if you are experiencing system freeze. If the problem persisted after installing all updates(Windows, drivers, BIOS, applications and games, Windows is possibly corrupted. To resolve this, try to perform a factory reset. After a successful reset, please install all updates again. Updates for this laptop are posted at: https://rog.asus.com/laptops/rog-strix/rog-strix-g18-2025/helpdesk_download/ . Ensure you reconfigure your system, games, video and performance mode setting using the most current version of the Armoury Crate utility software.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Powerful laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is more than expected, is a really powerful and nice price
I would recommend this to a friend My favorite laptop gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite laptop gaming, its perfect. I love the laptop
I would recommend this to a friend