Customer Ratings & Reviews
- Model:
- G835LX-XS97
- SKU:
- 10735463
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the product's excellent overall performance, highlighting its beautiful graphics and the amazing quality of its mini-LED screen. They also appreciate its fast processor speed, which contributes to an easy setup experience. However, a recurring concern among users is related to heat dissipation, with some experiencing the product overheating and turning off.
This summary was generated by AI based on customer reviews.
Came with many issues
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] When first got the laptop, it was missing drivers and had a bunch of software crashes. I had to get new bios and reinstall windows on it to solve a bunch of program crashes, but even after that some of my softwares that i need for work would still crash. It sucks cause the laptop is so visually appealing and plays video games great, but i need it more for work and its not serving its purpose for that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GabrielJ,
Thank you for sharing your experience with the ASUS GA403WR Gaming Laptop. We sincerely apologize for the inconvenience you've encountered, especially when relying on the device for professional use. We understand how frustrating it can be when a product doesn’t perform as expected despite its strong design and gaming capabilities. Your comments have been noted and will be shared with our internal teams.
To further investigate the issues you're experiencing, we recommend contacting our support team at https://www.asus.com/us/support/callus/ .
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2509016035-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Rog strix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In my opinion, a great gaming laptop. Runs all sorts of heavy new games, lag is non existent, and the graphics are absolutely beautiful. Is it worth 5,000... maybe not that much, but if you are looking for a great laptop, highly recomend. The only issues ive found is not with the laptop necessarily, but with windows 11, the way they have their new programs set up is .... interesting to say the least. But otherwise highly recommend
I would recommend this to a friend - Pros mentioned:Screen quality
Elite Laptop in its class
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE IT, Very Powerful! Sleek design, large screen, heavy but fun to use!!
I would recommend this to a friend Beautiful but with a fatal flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had purchased this laptop around a month ago and it was plagued with black screens especially when launching games and when major screen changes in games occurred, such as loading a new area. Not every game, mind you, but a lot such as Assassin's Creed: Shadows. I fully updated everything including bios, nvidia drivers, windows, and asus drivers. Still kept doing it. I even tried going to one zone on the screen to make it easier on the screen hoping that would help. Alas, I gave up after a few weeks and returned it. Really wanted to make it work. I found out later that black screens are problems with the 50 series nvidia gpus, but much of the problems have been resolved by updates, but that the scar still had a higher rate of this still happening. When not giving a black screen it was an amazing laptop and I really tried everything I could to make it work, but I knew I would regret it if I kept it. So, now have an Alienware Area 51 18 inch on order. Supposedly, it was one of the least offenders for black screens. Just wanted to share my experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KevinS,
Thank you for sharing your experience. We're disappointed that despite its impressive performance when stable, the recurring black screen issues ultimately led to your decision to return the laptop. Have you tried adjusting your power profile? To set your idle limit to something like 40%. You can also try making sure that your system is only running the dedicated graphics in the Nvidia control panel. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Overall performance, Screen quality
Best Gaming Laptop I've owned.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an absolute beast. Gaming laptops aren't known for being quiet, but this is much quiter than my previous laptop. It runs everything on max settings all day long with ease. The screen is great too, and is just a step below an Oled.
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
My scar rocks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I changed my Strix 18 ti the strix scar 18 and they both rock but the scar stands out for the 5090 and the micro led screen love it previously was a owner of legion 7i and love the scar way more its a great gaming rig
I would recommend this to a friend - Pros mentioned:Screen quality
This Laptop is a Beast!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer has great audio, video, etc. I have not found anything I don't like about it yet. I would recommend ASUS to others who need a new Laptop.
I would recommend this to a friend Disappointed. I/O and Thunderbolt will fail.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned both the 2023 and 2025 versions of the ROG Strix Scar 18 (4090 and now the 5090). Both have the same serious issue where, under load, all USB and Thunderbolt ports stop working, even the built-in keyboard, touchpad, and Wi-Fi cut out until the system is forced off. I bought the new 5090 version assuming ASUS fixed the problem, but it’s exactly the same. The worst part is that ASUS support refuses to help because I purchased through Best Buy. They keep telling me to “contact Best Buy for warranty service,” but Best Buy can’t fix BIOS or firmware-level problems. I’m deployed overseas with the U.S. Army, so walking into a store isn’t an option for me anyway. I tried contacting ASUS corporate directly and even their CEO’s office form online but no response. For a laptop that costs this much, you’d expect better reliability and actual support from the manufacturer. I really wanted to love this system, but after two generations of the same problem and zero accountability, I’m done with ASUS until they fix this at the firmware level.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kota,
Thank you for your comment
We do understand your disappointment with the products and the inconvenience this may have caused if you are experiencing issues with the USB and Thunderbolt ports. To resolve these issues, ensure you are using compatible and working cables and devices. Ensure Windows, BIOS, chipset and ASUS System Control Interface drivers are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-strix/rog-strix-scar-18-2025/helpdesk_download/ . Additionally, run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Overall performance
Great laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop I have had mine for a few months and have had no issues. It is extremely powerful and plays everything you can throw at it. The only thing I wish was better would be the speakers. They are not impressive, which is a shame because the speakers on the ROG Ally Xbox are amazing. Still this machine is worth every penny.
I would recommend this to a friend Expensive but worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price tag might be a problem for some people but the laptop itself can run most games without much issues.
I would recommend this to a friendBest laptop I’ve played on in a long time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays any game you’d like on max settings.Played American trucking sim with over 178 mods with over 200 frames with out upscaling , gta 5 250 frames ( 378-400 with dlss) Minecraft with over 50 mods 350 with out upscaling.Grey zone warfare on max settings / distance 200 frames with out upscaling.
I would recommend this to a friend- Pros mentioned:Overall performance
Open it was in great condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance of this laptop is incredible. 4 stars because they changed to a proprietary charging port. Only 100w USBC charging.
I would recommend this to a friend All marketing no gas
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute beast, but at what cost. Laptop will start throttling anyways at one point, might as well get the ASUS TUF A18 or another lower end laptop for almost on par performance, similar monitor experience, and much lighter and half the price. This has overkill specs that don't get realized and a weight to make it impractical, also cost too high to justify, and battery goes so quick too
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TeeH,
Thank you for sharing your feedback regarding the ASUS G835LX Gaming Laptop. We are pleased to hear that you found its performance to be powerful and capable. However, we sincerely apologize for the concerns you’ve raised regarding throttling, weight, cost, battery life, and the overall practicality of the device.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505020495-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
A beautiful disaster
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with windows and BIOS communicating. The first laptop I've seen that forgets its power setting: sleep issues, a static bar on the Windows screen. It's a very beautiful laptop but Asus needs to iron out issues and get it together before it loses customers
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Saint,
Thank you for sharing your experience with the ASUS G835LX Gaming Laptop. We sincerely apologize for the issues you’ve encountered with Windows and BIOS communication, power settings, and display performance. We understand how frustrating this can be, especially with a device designed for high performance. Your feedback is appreciated and will be forwarded to our product team.
To further investigate and explore solutions, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505005998-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Beast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a beast of a laptop and would expect nothing less from this company anyway.
I would recommend this to a friend - Pros mentioned:Overall performance
Fantastic product & online support from BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is simply amazing. Works amazingly well. The BestBuy person that I connected with, spend generous time to support me with an international online purchase - appreciate.
I would recommend this to a friend - Pros mentioned:Overall performance
Defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.defective.. I was looking forward to getting my new beast. I was currently using the one with the 4090 graphics card but got excited to discover the 5090 card. However, mine kept coming up with "windows encountered a problem and needs to restart. it keeps doing that. then a few times when it restarted it wanted a bitlocker key. Blue screen of death? I will be returning this one and I have ordered another. I hope the one I get doesn't have these same defects. I still think ASUS makes the best laptops. I understand like with anything else, nothing is perfect and there will be some laptops that have issues. Am glad I can return it for another. I have faith in ASUS. Still #1 in my book!!
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Judy S,
Thank you for your feedback regarding the ASUS G835LX gaming laptop. We regret the inconvenience caused by the system instability and BitLocker prompt, and we understand how frustrating this experience must have been. We appreciate your continued confidence in ASUS and are glad to hear you've arranged a replacement. Your comments will be shared with our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2505005998-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Absolutely Terrible Sounding Speakers and Unstable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a premium laptop at a very expensive price, it has by far the worst sounding speakers I've ever heard and I'm talking compared to even desktop speakers I used on my 486DX2/66 back in the day. I thought they were defective until I read all of the other people complaining about how bad they are. I've also been plagued with countless blue screens and I've heard nightmares about ASUS' RMA process. No advanced replacement option and people waiting a month to get their laptop fixed. I wish I would've chosen something better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rich,
We're sorry to hear you're experiencing a blue screen error and sound issues with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2509017198-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-Troubleshooting - Blue Screen Errors in Windows (BSOD) https://www.asus.com/support/faq/1042499/
FAQ-Troubleshooting - Sound (Speakers/Microphones) problems https://www.asus.com/support/faq/1015070/
Died shortly after purchase.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died after around 4.5 months of use. Otherwise I liked it a lot. However, I don't like it now that it died. Yes, it was approved for warranty replacement, but that doesn't count for anything. What happened was one day, I was playing a game. Then the screen showed lines all over it in yellow, then green, then blue, and on it went. I hard powered it off and back on. The Nvidia GPU was DEAD. I was able to use programs with the integrated graphics, but the second I switched the computer to discrete GPU...the computer never came back after that. All it ever did was power on for 20-30 seconds and then power off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PtotheB,
We’re truly sorry to hear about the trouble you've experienced with your notebook. At ASUS, we’re committed to delivering products that meet the highest standards through rigorous quality testing, and we regret that your experience did not reflect this.
To help us resolve this issue swiftly, please provide your case number. This will allow us to investigate thoroughly and work toward a solution. You can reach us at customerloyalty@asus.com, and we kindly ask that you include a link to this review for reference.
Your feedback is incredibly important and helps us improve our support services. For your convenience, here is the case number associated with your repair: N2505005998-0006.
Thank you for choosing ASUS.
Warm regards,
Schottky
ASUS Customer Loyalty US Support
Worst purchase of my life.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst piece of junk I have ever owned. Constantly crashes mid game and always has to be restarted. Took it to Best Buy to see if they can fix it but were unable to find a problem. Never buying anything from ROG ever again. Buy an MSI instead. Probably a 1000% better than this junk.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Vexon,
Thank you for sharing your experience with the ASUS ROG G835LX gaming laptop. We sincerely apologize for the constant crashes you’ve encountered while gaming and regret the inconvenience this has caused. This is not the level of product performance we aim to deliver, and we regret that your experience did not reflect our standards.
To help address the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2505005998-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/