Customer Ratings & Reviews
- Model:
- ROG STRIX Z390-E GAMING
- SKU:
- 6311237
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the ROG STRIX Z390-E GAMING motherboard's performance, ease of use, and overclocking capabilities. Many appreciate its LED and RGB lighting options, along with integrated WiFi and Bluetooth. Positive feedback also highlights the motherboard's extensive features and relatively easy installation process. The board's ability to handle high-capacity RAM is also frequently praised.
This summary was generated by AI based on customer reviews.
amazing board
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will be my next purchase. Has everything you need.
I would recommend this to a friendGood motherboard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I needed to build my new gaming pc. Has just enough to complete my intel build.
I would recommend this to a friendReboot loops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upon powering on the PC, it goes into a reboot loop (1 sec ON / 1 sec OFF). The diagnostic LEDs that are on the right side of the mobo never light up (this could be a clue for someone, but to me it isn't clear). The reboot loop ONLY happens once the EATX12V cable is plugged in to the PSU - this is to say when it is properly powered to do what it's supposed to. I've swapped power supplies and other configurations. I've even pulled the motherboard out of the case, and only had CPU, RAM, and essential cables, and reboot loop remains. I'm not sure if this is a motherboard or PSU issue, but I certainly have concerns. This may be defective.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Scott,
I'm sorry to hear that you are having issues powering on your machine. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please follow the link below and verify that your power cables are correctly installed. I also recommend following the second link and updating your BIOS and chipset driver. Are you using integrated graphics or a dedicated GPU? Can you please send your complete system specifications? I'd like to help you troubleshoot this issue in more detail. Please reach out to me at [email protected] and include case #N200475977 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
No POST troubleshooting: https://www.asus.com/support/FAQ/1042632
Z390-E drivers: https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-E-GAMING/HelpDesk_Download/
Great Games !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is the place to go to for anything electronic.
I would recommend this to a friendGood but hard to navigate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for next Gen gaming. Read the manual as you go!
I would recommend this to a friendIs ok if you plan to use your pc at stock speed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a first choice as a newbie to pc building only to later find out that the vrm phases on this board are completely inadequate for the price range this is sold. If you dont care and plan to play your pc at default settings it may be good
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear TdamostHIGH,
Thank you for taking the time to write this informative review. This motherboard features a Digi+ voltage-regulator module (VRM) which is one of the finest in the industry, ensuring ultra-smooth and clean power delivery to the CPU. If any issues arise with the functionality of your motherboard, you can contact me at [email protected]. Your case for reference is N190953614.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Don’t bother overclocking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are merely gaming and have no interest in overclocking you can find a cheaper board. If you are planning to game and OC I recommend investing more into either the Maximus XI line or going for a Gigabyte Z390 that is much better equipped at comparable prices. Unless you really like the looks of this board skip it.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mike,
It's regrettable to hear you've encountered issues with your motherboard. Are you experiencing any difficulties with your motherboard that would reflect the 2-star review? Please provide us with any details so we can further assist. If you have any product inquiries you can reach me via email at [email protected]. Your case for reference is N200365461.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
ok motherboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installed everything, had issues getting windows to install, having issues from sound card built in, wifi antena sucks, fell apart in my hands
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear PhilipC,
Thank you for the feedback and making us aware of your experience. ASUS products undergo intensive quality control testing and final inspections for both hardware and software before we release it worldwide. ASUS provides warranty for the unit in order to fix or repair any isolated factory escape defect. What were the error you were receiving when installing Windows? Did you try updating your drivers to the latest version? If not, please proceed to manually update them via our Online ASUS Help Desk. If the issues persist, feel free to contact me if you have any technical or general questions. You can reach me at [email protected]. Your case for reference is N190953502.
Reference Link:
https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-E-GAMING/HelpDesk_Download/
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Two defective motherboards
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My initial motherboard I received was DOA. The diagnostic lights would not light up at all. I thought maybe it was a defective power supply, so I bought a new power supply. Didn't help. I exchanged the motherboard for another one. The 2nd one had a dead ethernet port. I didn't want to return the 2nd one, so I bought another pcie ethernet card to add on. The 2nd motherboard worked for 3 days. After the asus software prompted me to update the sonic audio drivers, the motherboard never came back up - dead diagnostic lights again. I then returned the 2nd motherboard and bought an MSI z390 gaming plus motherboard. It was a lot cheaper, and boots up a LOT faster. The only downside is that I have no bluetooth or wifi...but I don't need either. Also, before I returned the first motherboard, I noticed that the LED board where the motherboard lights up was not attached to anything. It was dangling slightly out of the encasement. I don't know if the motherboard was a previous return, or if ASUS QA has just gone downhill. I asked the person at Best buy if they received a lot of returns for this motherboard, and he said no. Maybe I am just extremely unlucky.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to improve our future models. If you wish to collaborate on this issue to find a solution, feel free to reach out to me at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
ok board
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not it past the dram boot. so I had to return it
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Cookie,
I'm sorry to hear that you had issues booting this motherboard. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the board, but did you test for a boot with a different RAM kit? Was your kit on the memory QVL? If you have any general or technical questions, please email me at [email protected] and include case #N200539311 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Z390-E Memory QVL: https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-E-GAMING/HelpDesk_QVL/
Super tight screws for M.2 heatsinks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws retaining the hardware for the small fan and the heatsinks for the M.2 sockets on my brand new ASUS ROG STRIX Z390-E are so tight they damaged my screwdriver for that size screw and the two screws I attempted to take off. After researching it appears that this is common issue with this motherboard and other ASUS motherboards. I am a first time buyer of ASUS and will not recommend nor buy from ASUS again. Very disappointed a premium priced product such as the z390 has such simple issues to where it compromises the whole motherboard.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. And for customers who experience any isolated issues we do offer excellent warranty programs so that customers can feel safe while using our products. What you've experienced was not intentional or representative of our brand. We’re normally known for our exceptional performance to detail, and we regret that we missed the mark.
If you need technical assistance or if you wish to discuss this matter with me, feel free to reach us out at [email protected] and provide this link for reference. I'm here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Would've been great, I guess
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Built the whole pc and this was defective. some LEDs would come on but would not boot. Read about similar issues with others.
I would recommend this to a friendBrand response from Asus_Answers
Posted .Dear Handy,
I'm sorry to hear that you are having boot issues with this board. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. When you tried to power on the unit, what error codes did you see? Could you provide me with your complete system specifications and a list of the troubleshooting steps you have tired so far? I'd like to help you troubleshoot this issue in more detail. Please reach out to me at [email protected] and include case #N200566564 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Wouldn’t buy it again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for about a week. Then Windows couldn’t boot. Had to exchange with Asus Maximus XI. Great motherboard when it works
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear bundesbug,
I'm sorry to hear that your motherboard died after only a week of use. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have exchanged this board, but if you have the serial number on hand I would like to investigate this case for quality control. If you have any general or technical questions, please email me at [email protected] and include case #N200720597 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
RJ45 Port dead after 19 days plus other issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First major issues with the 3.5mm audio jack and now the RJ45 port goes bad, all within a month. This motherboard was replacing another ASUS board that also had a failed RJ45 port, though that one lasted almost a year. I thought it was a fluke, I guess not. It's a shame, the board has a great overall design and feature set, it's just lacking in reliability.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear JacobA,
I'm sorry to hear that you are having ethernet issues on two separate motherboards. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. If you haven't already, please try to update the BIOS, LAN and Audio drivers from the link below. If that does not restore functionality to your board, we would be happy to repair it in warranty for you. If you have any general or technical questions, please email me at [email protected] and include case #N200466694 for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Drivers: https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-E-GAMING/HelpDesk_Download/
Can’t get past Windows Logo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective motherboard. Have tried everything to get it past the windows logo screen. Bought a new USB flash drive, tried every port. Unplugged ram, nothing worked. ASUS online chat was very unhelpful and would just end the chat with no solution. Not waiting for them to send a new one because they won’t and this thing is junk. Hope it works for others.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Mike,
I'm sorry to hear that you are having issues with the motherboard and with ASUS Support. That is absolutely not the type of experience we want any of our customers to have. Was this is a fresh install of Windows 10 or an existing one? If you remove the storage device, can you boot into the BIOS? Can you send me your product serial number, I'd like to investigate your case for quality control. Please reach out to me at [email protected] and include case #N200507464 in your email for reference.
Thank you for choosing ASUS!
Best regards,
Lane
ASUS Customer Loyalty – US Support
Faulty board
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The memory dimm slots won't allow for more than one dimm to be inserted into it. After trying to exchange the board, best buy wouldn't allow for aN exchange due to their policies. Absolutely the worst pc component policies I've ever seen. Will never buy from here again.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with the motherboard. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. I will forward your feedback to the product team for future product improvements. If you have any concerns, feel free to reach out to our ASUS Official Support Site. We are here to help you and all others with these issues, as our customer loyalty department dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Plots twist
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been told by many that it’s a great motherboard, but considering I either received a faulty motherboard OR they sent me a bad one that only lasted 5 months.... I’m not too happy with it at the moment.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
famtastic 9th Gen Motherboard!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Mobo back in November of last year it works fantastic. The Aura Sync can sometimes be annoying but other than that its real good. I'm running an i5-9600K with Asus Ryuo 240 AIO cooler and HyperX DDR4-4000MHZ Memory with a GTX 1080 Founders edition 500GB Samsung PRO evo M.2. My system on this Mobo runs flawless. I definitely recommend this product.
I would recommend this to a friend - Pros mentioned:Overclocking, Performance
Could perform better for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before reading, please note I was shopping for a motherboard for an i9 9900K, so for lower end CPUs I can imagine this motherboard being a good option if you were wanting great aesthetics, okay performance and a smart AI overclocking system. The cooling on this motherboard, to be quite honest with you, was down there with entry level motherboards, like the $175 Prime Z390-A I had before trying this one. I ended up replacing this motherboard with a Gigabyte Aorus Master for only $30 more than the Z390-E gaming motherboard and saw hugely improved cooling performance with almost similar quality in UEFI interface and AI overclocking. Asus even offers the Maximus XI Hero motherboard for the same price as the Aorus Master with slightly lower cooling performance. I am not marking this motherboard down just because it did not work with my i9 9900k; it's because it is not well priced. For $250 you get the same performance as you would in $150ish motherboards. $280 gets you a flagship-performance motherboard like the Master or even the Asrock Taichi Ultimate. Other than performance, it's still a beautiful motherboard with a smart overclocking AI at least for lower performance CPUs, so I will at least give credit to this.
No, I would not recommend this to a friendBrand response from Asus_Answers
Posted .Dear Monty,
Thank you for taking your time in writing this review, we value your feedback. What overclock settings were you using for your 9900K, and what temperatures was it hitting? Also, what case were you using at the time of the overclock? This motherboard was designed for overclocking, so you should not have any issues. Sorry for the inconvenience. If you have any questions or concerns, you can contact me at [email protected], or you can speak to an ASUS live support agent 24/7 at http://bit.ly/AsusLiveChat. I'm here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Copy a link to this post as reference.
Thanks for choosing ASUS
Regards,
Justin
ASUS Customer Loyalty
Great Motherboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent motherboard. I have had it for about 4 years now and have no complains!
I would recommend this to a friend