Customer Ratings & Reviews
- Model:
- GA401QM-G14.R73060
- SKU:
- 6494633
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus 14" gaming laptop's impressive performance, long battery life, and portable design. Many appreciate its lightweight nature and the vibrant display, although some users note that the device can get warm under heavy use and that the fan can be noisy at times. The lack of a built-in webcam and limited storage are also frequently cited drawbacks. Overall, the laptop receives positive feedback for its combination of power and portability, despite some minor issues.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good price for black friday deals. Great quality
I would recommend this to a friendNice gaming laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid is really enjoying every bit of this laptop
I would recommend this to a friendGood.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. getting 60fps in most multiplayer games.
I would recommend this to a friendPurchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very good I like it. M……………….//./////////….
I would recommend this to a friendUnder Preformed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device was far too slow for the specs, the laptop performed worse that my computer which had a 1060 3gb GPU. Would not recommend it for even light gaming. NOT WORTH MONEY
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yeep,
Please allow us to apologize for the slow experience you had when Gaming. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Please allow us to make your experience with ASUS a better one. Have you tried updating your Windows and Bios? Please attempt the steps from the FAQ below.
For further assistance send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002091-0049) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
- Pros mentioned:Battery life, Performance
The best budget gaming laptop on the market
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I moved from an Alienware laptop and CyberPowerPC Desktop with the 3060 in it to this laptop and I have been so pleasantly surprised by the way that this laptop performs. For such a small laptop you really are getting a fantastic amount of performance, the Ryzen processor included in this model also just sips power throughout the day on battery life (as long as you make sure to put it in eco mode disabling the 3060). A lot of laptop manufacturers will claim that their powerful gaming/"creator" laptops will have "all day battery life" and this is true if your day is 2 hours long. (Looking at you, Alienware) but I have pushed my Zephyrus G14 to the limits running VMWare Workstation Pro, various Microsoft applications, streaming spotify and doing other day-to-day tasks on battery and have seen upwards of 8-10 hours on the battery, truly amazing. When you use the display on the laptop the 144hz display feels crisp and responsive, not as responsive as the higher end gaming displays, but if you're using the display to try to compete with opponents in tactical shooters such as Counter-Strike or VALORANT you may notice you're being seen before you see them. However, you can use the Type C to DisplayPort adapter available at Best Buy and hook up an external display with all your desktop peripherals and you may be shocked at how impressive this laptop is. I have consistently chugged out 240FPS+ in WarZone on a 1080P samsung monitor with ease. For thermals, there's not too much to say, it's still a very powerful laptop so heat is GOING to be generated, it's not nearly as bad as the Razer laptops or Alienware laptops, but there is definitely heat. The way the heat is dissipated does keep your hands pretty comfortable, the trade off is that the heat blows directly onto the panel, I haven't had any issues with this but the laptop spends the majority of its time on the stand so the heat shoots off the back not onto the display. The keyboard feels nice, I definitely prefer the Razer switches to whatever is in this laptop, but it's never double-input on me so I can't complain too much, I do a lot of typing on the keyboard in the office and feel that it outperforms most of the standard keyboards you will find in an office setting. The trackpad is nice and accurate, standard touchpad stuff for modern laptops so again there's not too much to talk about there. For the fingerprint sensor, being on the power button is a super convenient location, I had to change some power settings to get it to work after the laptop resumes from sleep, this is something ASUS could change on their standard deployments but choose not to for whatever reasons. Overall the laptop feels super premium, build quality is nice, the machine is extremely snappy and responsive I have noticed no slowdown after about 6 months of intense use, the upgradability isn't super good as one of the RAM slots are soldered so if you upgrade you no longer have dual channel, this will hinder the performance of the Ryzen processor, however, for most gamers 16GB will suffice and at this price point there's really nothing to complain about. I would most certainly recommend this laptop to parents wanting to get their child something portable that won't break the bank and is good in build quality, while allowing them to play most games, or people like myself that want a virtualization/research machine on the go that don't play super intense games, this machine typically sees GTA V, VALORANT, CS:GO and a few other variety games at 1080P through an external display, and has never given me problems.
I would recommend this to a friend Quick keyboard glitch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product on November 10th and after a little over 1 month of use it is having a problem with the keyboard, the letter E on the keyboard has stopped working
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luizantonio,
We're sorry to hear that you are having issues with the letter "E" on your keyboard. Please allow us to make your experience with ASUS a better one. Have you tried uninstalling the Keyboard Driver in Device Manager? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002091-0060) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015071/#:~:text=Use%20the%20keyboard%20troubleshooter,to%20detect%20and%20resolve%20problems.
System shuts down when idle.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system kept shuting down if left idle for some time. Was really looking forward to using this laptop but ended up returning it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roguser,
I'm sorry to hear that your experiencing issues with this product . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2107002130-0146) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Broke within 20 days of purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh, this computer is currently being worked on under the factory warranty would not turn on after 20 days from purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JacobK,
It's unfortunate to hear that your device stop powering on . All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. we under stand that your product is currently in servicing.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002130-0147) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
WiFi keep on disappearing, so can't connect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi keep on disappearing, it's frustrating! And it's not my WiFi network problem because my desktop computer, ipad, and Amazon fire tablet are getting their WiFi no problem. It's probably got a cheap network card installed. I had to return this G14 back to Best buy (15 day return window).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Legolas,
We're sorry to hear about the wifi issues you're having with this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Network adapter disappears sometimes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good laptop for the price, but occasionally the network adapter disappears completely requiring you to completely shut down to get it back.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please allow us to apoloigize for the issues you are experiencing with your Wifi. This is not the quality of service expected from ASUS. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002091-0053) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Does not charge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing. But it won't charge after 2 months of normal use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AleksandrD,
We regret to learn that you are experiencing charging issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2107002130-0156).
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1012793/
99 Problems and this PC is one.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, I would stay away from this computer until the next revision is released. I purchased 2 of these and both of them had parts of the computer that were not functioning. The first one, the backlit keyboard and LCD backlight were not working right out of the box. The second one the Speakers were damaged and the maximum volume was little to nothing. Something is being missed in the Quality Control of these computers, and it is sad because they are good computers for a low price. At a regular retail price of $1,399.99 this is completely unacceptable.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BradentonPCRepair,
We are sincerely sorry for the poor experience you've had with both of your laptops of this model. We can assure you that this is not the norm and not the kind of quality to expect from ASUS. We value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107002130-0123" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a few days in and the gpu won’t even recognize it,and it won’t allow me to update it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EnriqueV ,
We regret to learn that your laptop GPU is not detected on the system, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: [Notebook/AIO] Troubleshooting - Main (Internal) Display problem- https://www.asus.com/support/FAQ/1015072#A1 also https://www.asus.com/support/FAQ/1008276/ If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2107002130-0137 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Not for fortnite
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible purchase can’t even play Fortnite with out losing spf packets
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarkM,
We regret to learn that you are having issue with playing games , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Have you tried launching armoury crate and select turbo mode before playing games with charger plugged in? Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002130-0148)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043747/
Battery life is the downfall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Full load got me about an hour and a half. FPS had stuttering issues on battery power.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cain,
We sincerely apologize for the poor experience you have had with the battery life on this laptop. We recommend keeping it plugged especially while gaming. The AMD Ryzen 7 processor and RTX 3060 GPU require a lot of power, which why the battery drains so fast. As long as it is kept plugged in while gaming you should have no stuttering issue or battery life problem. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107002091-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:PortabilityCons mentioned:Webcam
Super portable for a gaming laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first impression of this laptop was good. The white cover looks great and sets it apart from other laptops I have. The screen resolution and refresh rate has worked well on the few games that I've played so far. The sound quality from the built-in speakers was surprisingly great. I love how compact and portable it is for a gaming computer. Now for the things that I don't like. The 512GB drive (453GB usable) is pretty skimpy for games. Games only seem to be getting larger, so I feel like I'm going to run out of space before long. A full 1TB would have been a lot more comfortable. I also am not loving the keyboard. While the keys are spaced out pretty well, they made the arrow keys quite a bit smaller. I have some games that use those keys and it's a little awkward at times. In normal light conditions, it's also very difficult to read the letters/numbers on the keys. Even though they're backlit, in normal light they just sort of disappear. In darker conditions, though, they stand out and are readable. Unfortunately, most of the time I prefer some light in the room. Not that it impacts my gaming, but I was surprised it didn't come with a built-in camera. Most of my machines pull double duty, so it would be very useful to have a camera for Zoom sessions or Teams work calls without having to lug around a USB camera. The fingerprint sensor usually works pretty well to unlock, however one time it stopped working after the laptop went on standby. A reboot fixed the problem, so hopefully that was just a fluke. Overall, I'd say it's a good laptop. If you can live with the limitations then you'll probably like it. I'm happy with it--I just know it could be a little better.
- Pros mentioned:Performance
It's a great laptop if you temper your expectation
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the opportunity to get this laptop to review and since I was in the market for a gaming laptop this actually was the right timing. Looking at the pictures and the spec sheet you can tell this is the 2021 model not the 2022 model with the 16:1 ratio, web cam and etc but the 16:9 screen ratio, no web cam and with the older Ryzen 7 5800HS and nividia graphics , the 3060 and not the AMD graphics in the new 2022 model. Ok it's a parts bin from last year's parts but it doesn't make it a bad computer. It still have 16GB of DDR4 ram, 512GB SSD and plenty fast CPU and GPU that can play any title at it at 1080P. The screen is a 1080P screen at 144hz and it's pretty much what you expect from a laptop in this budget. It's bright enough at around 300 nits. For I/O you have 2 USB Type A ports 2 USB Type C ports 1 HDMI port , combo headphone/microphone jack , the power plug and that's about it I have mostly older titles but it has played every game I have tried like World of Warcraft, civ 5, halo wars 2, Sims 4 and other titles from the mid 2010's . All ran with ultra or high settings and got solid frame rates All in all if you're fine with not getting the newest model with the latest hardware and you want a good laptop for the less $$ spent this is a good choice
I would recommend this to a friend Bad Wifi Driver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even a week of having this and I’m completely unable to connect it to the wifi. I took it to the store because it said the wifi driver was down and he got it working again only to fail after one day. Terrible computer and I will be exchanging it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand your disappointment and the inconvenience if you are experiencing issue with the WIFI device.
The WIFI driver was fully-tested with no problem, this is a random problem. Please verify if the laptop is within range to an established wireless router or access point and internet service is working properly. Also, please verify if the unit is running with the most current Windows update and latest WIFI device driver.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Not worth
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good computer for the money. terrible experience
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaxD,
It is really unfortunate to hear of the poor experience you have had with this ASUS laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. We recommend reaching out to our support with the information found in the link below for immediate assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107002130-0135" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/callus