Customer Ratings & Reviews
- Model:
- GA401QM-G14.R73060
- SKU:
- 6494633
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the ROG Zephyrus 14" gaming laptop's impressive performance, long battery life, and portable design. Many appreciate its lightweight nature and the vibrant display, although some users note that the device can get warm under heavy use and that the fan can be noisy at times. The lack of a built-in webcam and limited storage are also frequently cited drawbacks. Overall, the laptop receives positive feedback for its combination of power and portability, despite some minor issues.
This summary was generated by AI based on customer reviews.
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely disappointed. I bought this laptop to game. On my first day of using it, it overheated and turned off on me while I was gaming with a friend - I had a fan pad underneath to cool it and everything. All I was running was valheim on Steam and Spotify. A gaming laptop should be able to handle that.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LBerdos,
We are sorry to hear about the overheating issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1015064/#:~:text=Overheat%20of%20laptop%20usually%20results,to%20perform%20at%20its%20best.
- Pros mentioned:Speed
Great Machine. Don't Buy It!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are no two ways about it ASUS knows how to make great gaming laptops and the Zephyrus lineup has been a staple for a while now. This G14 is no exception, but you shouldn't buy this version. It has nothing to do with performance. Objectively, its Ryzen 7 absolutely SHREDS and the RTX3060 is more than capable even after factoring in it being a mobile version. ASUS's design is still great both inside and out, though I still don't like not being able to swap out both RAM sticks. That one will always be a head scratcher for me but it's not specific to this model. The single slot for an NVMe drive is also pretty disappointing in this day and age, especially factoring in that this particular version of the G14 only comes with 512GB of storage as the factory default. It IS upgradable, which is nice, but really? In 2022? In a gaming machine? My Steam and GOG libraries are laughing so hard they're crying. All that aside though, I'm just not sure why this configuration exists. There are 2 other SKUs on Best Buy's own website for the Zephyrus G14 that make a lot more sense. At the time of this writing SKU 6452913 is a FHD 144hz G14 with a Ryzen 9 5900HS AND a 1TB SSD for $5 LESS than this one. You read that right. Better processor, twice the storage, $5 less. It's on clearance, so snap one up quick. Then there's SKU 6469273. That'll net you a G14 that also has the Ryzen 9 5900HS as well as 1TB of storage. On top of that though, you'll also get a QHD (2560 x 1440) 120hz display. All that, and it'll cost you a whopping $100 less! That is NOT a typo! Better overall specs, $100 less. Period. My advice would be to snag SKU 6469273 and put that $100 savings into a nice, budget friendly external GSYNC monitor like Asus's own VG248QG. And if you want to squeeze the most performance out of the Zephyrus G14 you'll need to hook up an external monitor (via the USB-C DisplayPort on the left side) since Armory Crate will not let you set a graphics mode that uses only the 3060 so the only way to force max fps out of this machine is to hook up an external monitor via DisplayPort. All in all, I'm giving this SKU (6494633) 3 stars. As stated previously, it's objectively a great machine and it is very capable. The price point, however, just doesn't make sense when there are better configurations out there for less money.
No, I would not recommend this to a friend - Pros mentioned:Performance, Portability
Solid overall machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a portable laptop that can do nearly everything - it runs everything in my Steam library without issues, I've run Stable Diffusion locally on the RTX 3060, and it makes short work of office apps. I like the included ASUS Armory Crate software allows some tweaking of the cpu/gpu/fan rates, but a recent update makes it harder to track cpu temps. The hardware design overall is great, but the one thing I'd change is the Best Buy package only comes in white - in a dark room the backlit keys are easy to decypher, but in bright light the white/silver keys blend in too much with the white key letters and they're not easy to see. I'm considering getting a black keyboard and swapping it in just so I can see the letters better.
I would recommend this to a friend - Cons mentioned:Heat
Hot!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need a heater with a screen that can play games…… here you go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Routine,
We are sorry to hear about the overheating issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1015064/
Short battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my son...after a full charge the battery needs to be charged at about 3 hrs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Denise,
We're sorry to hear about the unfortunate experience you're having with the battery life on this model. Please allow us to make your experience with asus a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/us/support/FAQ/1012793/
- Cons mentioned:Heat
Think about it before spending this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer heated up and black screened within a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Andrew,
We're sorry to hear about the unfortunate experience you had with your unit overheating and having a black screen. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios? Please attempt the steps from the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002130-0107) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/#:~:text=Overheat%20of%20laptop%20usually%20results,to%20perform%20at%20its%20best.
Didn’t work like I wanted it to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have problems charging 24 hours older model did not work well for me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ronyam,
We are sorry to hear that you are having troubles charging this unit. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/us/support/FAQ/1012793/
- Pros mentioned:Battery life
Quality Portable Gaming laptop with sacrifices
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent portable laptop with some sacrifices that are critical to a great gaming experience. For the money it is among the top of choices for gaming at only 3.5lbs. I just wish Asus invested more on the wireless Chip and charger. Setup: The new Windows 11 setup was easy and smooth. If you have a Windows live account, then it is seamless and very Mac like. The included charger was easy to plug in and there was nothing else needed. When you first open the laptop, it raises toward you like they are presenting it to you which is very cool. Use: I like the speed and performance of this. Really never felt like is slowed down except when on battery mode. I tuned the best I could for performance in the included Armory Crate software but still the laptop capped the GPU when on battery. Gaming: I found Fortnite to be very useable when plugged in the wall. I was able to play at 90-110 FPS with all Epic settings turned on since it was only at 1080P. When on Battery the fps dropped to 30 which made the game lag significantly and was frustrating. Battery: I found the battery life excellent for general office productivity but when gaming I was able to get 110 min from a full charge and it was at 30% still. I feel the battery life is double what I get on an Intel system since they use more battery life when gaming. Heat: I found the laptop to be nice and cool when gaming on my lap but it was really hot near the top of the keyboard deck in the middle. So hot that it felt uncomfortable to touch. Cons: The wireless is made by Mediatek and I was not able to get the new Xbox controller and the new Beats headphones to pair with the laptop. I even factory restored the laptop and still was not able to get the laptop to pair. I could with the older Xbox controller and some other Bluetooth headphones. This is disappointing since if you purchase a controller to pair with the laptop you may experience issues. Also the heat is warm with top deck when gaming. Experience: This laptop was a pleasure to use and was well built. I think Asus could invest more in a mainstream Wireless card to ensure better Bluetooth compatibility. Also, would prefer if the power adapter was not a barrel connecter off the left side but rather a straight in connection and off the back. It was light weight and handled any gaming/photo editing task with ease. Also, the monitor was precalibrated as it came and was very color accurate. I do wish it was a 1440p monitor just to give more detail. The 3060 was a decent card for the laptop size. This is much better than the 3050. My final thought is this would be easier to use in lower light environments if the keyboard had RGB lighting so I can see the keys better since white on silver is not readable. In summary this is a great portable gaming value but needs a better wireless chip to keep up with the gaming peripherals one might use.
I would recommend this to a friend Pretty bad.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad laptop. battery life is meh, screen quality is meh, the wifi constantly has issues. the touch pad is extremely buggy. if youre looking to play any game with this you're looking in the wrong place. cannot run any game with decent quality. dont buy it, im pretty disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KellyM,
We sincerely apologize for the poor experience you have had with this ASUS laptop. Please follow the steps in the FAQs linked below to help troubleshoot some of the issues you have with this laptop. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107002130-0126" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
[Notebook] Troubleshooting - How to fix the Touchpad abnormal problems: https://www.asus.com/us/support/FAQ/1042539/
Not powering up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just unboxed this laptop after purchasing it on sale last week and it won’t boot. Not sure if it’s the power brick or the laptop itself, but when plugged in, no lights flash on. Disappointed with the QC of ASUS or BestBuy - will be returning this week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Chris,
We're sorry to hear about the issues you had with getting your unit to power on. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the steps below. If the issue still persist, we would recommend that you reach out to us. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1014276/#:~:text=Please%20turn%20off%20the%20laptop,laptop%20TP420IA%20and%20UX425IA%20model.
- Pros mentioned:Design, Performance
Great performance for a great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful display, powerful performance. The screen size is small, however I have been docking the laptop to my other 2 monitors and it works perfect. Battery drains very quickly but that will happen with any device designed for best performance. Works very well for video editing too. You can expect to play any AAA game with max graphics settings and still see amazing fps.
I would recommend this to a friend Not suggested to buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has so many problems. The screen seems has a connection defective with GPU so it is usually blurred. The wifi sensor seems broken after I used it for only 5 days without any damage even moving from outside. Decided to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ICEY,
We're sorry to hear about the unfortunate experience you're having with rge display and wifi. Based on the issue you described we would recommend that you have the unit sent in for servicing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Broken after less then two months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard and monitor dead together after less than two months of light use, mostly general web browsing. Can't even use the warranty for repairs until December when I can get near a Best Buy. Either way, I need to buy another laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyco,
I'm sorry to hear that the monitor is dead and the keyboard failed to work. What you've experienced was not intentional and this is a random case. Have you tried to use an external monitor? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1015071/
Trash laptop never buy ROG
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just 3 months since I bought this laptop and it has so many problems!!! Stuck at video games for so many time and I have to force quit. Such a trash laptop and you should never buy it!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LPSS,
We're sorry to hear about the unfortunate experience you're having your computer freezing. We would recommend that you back up your data and perform a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Bad Wifi card, avoid!!!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An absolute piece of poop. Not even 6 days after the return policy the WiFi card goes out and this laptop becomes dysfunctional. Appreciate you Best Buy
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the wireless adapter failed to work. This is not the kind of experience we want our customers to have. Have you tried to re-install the driver? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015073/
- Pros mentioned:Speed
Power in a small package
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who needed a computer for both graphic design and for gaming, I'm really glad I went with the ASUS Zephyrus. It has all the processesing power I need to run the Adobe Suite as well as the lastest games. When I first got it, I was worried that getting a 14 inch laptop would be too small since I am use to having a 17 inch on. However, the screen on the Zephyrus is so bright and crisp, that it almost feels bigger than my last laptop. The display is so vibrant that it makes whatever you are doing really pop off the screen. The only thing that I have noticed that might be an issue later down the line is the way the laptop sits when its open. When the screen is up, the laptop rests on the edge of the screen and the laptop is lifted off the surface its on slightly. Now, that does really help with airflow and helps cool the laptop a little bit, but I am would recommend that you just be careful when moving the laptop around while its open. Overall, I would highly recommend this laptop. It's great and worth every penny.
I would recommend this to a friend - Pros mentioned:DesignCons mentioned:Heat
Outstanding laptop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent laptop! Perfect for gaming! Laptop looks clean and sleek. Runs a little hot during heavy gaming but vents well for it's size. Keys have great feel, the screen is silky smooth. Loving this laptop!
I would recommend this to a friend not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ehh. computer kept freezing costantly so i exchanged it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear qfewgretrhg,
We're sorry to hear that your computer kept freezing and that you had to exchange. In cases like this, we usuall recommend attaempting the steps in the FAQ below to resolve this issue. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen: https://www.asus.com/us/support/FAQ/1042613/#:~:text=Please%20turn%20off%20the%20laptop,try%20to%20restart%20your%20laptop.
Bad WiFi card
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective products, WiFi lan card doesn’t work, I don’t recommend this product
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KalpeshP,
We sincerely apologize for the WiFi/LAN card issue you are experiencing with this laptop. Please follow the steps in the FAQ linked below for troubleshooting steps. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107002130-0132" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - Wireless Network Problems: https://www.asus.com/us/support/FAQ/1015073/
- Pros mentioned:Battery life, Performance
worth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.got on sale open box for 820. Has good battery life for the price and a nice trackpad and keyboard. The cpu and gpu runs games well and power options can be adjusted for good thermals.
I would recommend this to a friend