Customer Ratings & Reviews
- Model:
- GA401QM-211.ZG14B
- SKU:
- 6469273
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the ROG Zephyrus 14" Gaming Laptop's strong performance and impressive graphics capabilities, along with its surprisingly long battery life and compact, portable design. However, some users mention issues with heat generation, fan noise, and the absence of a built-in webcam. Concerns regarding Wi-Fi connectivity and occasional screen problems were also noted. The laptop's lightweight nature is frequently praised.
This summary was generated by AI based on customer reviews.
N/a
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, and I highly recommend this laptop
I would recommend this to a friendHappy with it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Does everything I need it to do. No complaints.
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great affordable laptop awesome for Games good price
I would recommend this to a friendBest laptop ever!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for my brother, he absolutely loves it!
I would recommend this to a friendPerfect for what I wanted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints so far. It plays the game my son and I play.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for what I need it for. The white color is so pretty.
I would recommend this to a friendNice laptop for the price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the price ram everything I could throw at it
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop. Small, powerful, light weight. I recommend 2k screen.
I would recommend this to a friend3rd unit in, 3rd QC issue.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.first unit had dead pixels, 2nd unit had a rattling fan, 3rd unit has dead pixels.
No, I would not recommend this to a friendAsus rog <3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love what asus rog had to bring with this computer!!!
I would recommend this to a friendMaking grandchildren happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my Grandson and he loves it Great gift.
I would recommend this to a friendAsus Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product recommend ASUS great gaming laptop.
I would recommend this to a friendGreat product but still concerned by the shipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product work very well but best buy didn't put another box to protect the product against chock.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that you are not pleased with how the package was shipped. We do take these negative experiences very seriously and we will pass this over to the relevant department. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Seamless experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend if you want a nice gaming laptop.
I would recommend this to a friend- Cons mentioned:Heat
Drop it like it's hot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets so hot it burns your fingers when playing any game.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Haihai,
We're sorry to hear about the overheating issues you're having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop: https://www.asus.com/support/FAQ/1015064/
Good product, in paper.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good specs and fairly good build quality. But struggled a lot to install the correct drivers for the wi-fi to work and as soon as the return period ended it started to stutter and the touchpad started having issues, now ray-tracing doesn't work in most games and the computer has blue-screened twice in a week.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JVega,
I'm sorry to hear about your multiply issues with the touchpad and the unit blue screening. This is not the kind of experience we want our customers to have. Have you updated the latest Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Main (Internal) Display problem - https://www.asus.com/support/FAQ/1015072/
How to fix Blue Screen Errors in Windows (BSOD) - https://www.asus.com/support/FAQ/1042499/
How to fix the Touchpad abnormal problems - https://www.asus.com/support/FAQ/1042539/
- Cons mentioned:Fan noise
bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The residual blood version of 3060➕ castrated version of 5900. After daily use, the fan blows like a helicopter. And after less than 2 months of use, the USB socket has become loose.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emmm,
I'm sorry to hear about your issue with the fan and the USB port. This is not the kind of experience we want our customers to have. Have you updated the chipset driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Not worth the amount of money they want
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only owned this for 10 months and the wifi adapter is already having problems. Save your money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ScottC,
We're sorry to hear about the issues you're having with the wifi adapter one this model. We would recommend that you back up your data and perform a system restore. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Broken and would not give a full refund.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently bought this laptop and it had problems with the GPU, a line of pixels that would blank out, and finally it stopped charging after 1 day. I returned it and they charged me $30 for the software that was included in the bundle (free) and would not allow me to get my money back even though I did not activate the software.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're hvaing with the GPU, pixels and that the unit blanked out. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Consumers type situation with no to give
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i were u Dont buy it an if you do go threw asus an buy it from them not best buy mine is now having mayjor problems 7 months in best buy wont do anything cause i didnt wanna spend an extra 139 for a protection plan now im out 1400 bucks oh well
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you're having issues with this model. We would recommend that you reach out to us so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support