Customer Ratings & Reviews
- Model:
- GA401QM-211.ZG14B
- SKU:
- 6469273
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the ROG Zephyrus 14" Gaming Laptop's strong performance and impressive graphics capabilities, along with its surprisingly long battery life and compact, portable design. However, some users mention issues with heat generation, fan noise, and the absence of a built-in webcam. Concerns regarding Wi-Fi connectivity and occasional screen problems were also noted. The laptop's lightweight nature is frequently praised.
This summary was generated by AI based on customer reviews.
- Pros mentioned:PerformanceCons mentioned:Heat
Almostt as powerful as my desktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bang for the buck this is hands down one powerful laptop. You will however need a cooling pad for more intesive games.
I would recommend this to a friend - Cons mentioned:Screen
Eh, look for better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is decent, could be better. Has started causing me issues only after a year of having it. * Fan likes to overheat the device * Has started to freeze up out of no where. 2 hour Discord call, no other apps running, it froze completely. * Backlight isn't great unless you have no other light on. * Only less than a year old, bought in February of 2021, and it is giving me issues. * Charger is located right next to the FAN. Hot air BLOWING on the charger. * Sometimes will not want the brightness/sound bar to pop up when you need it to, will have to restart the laptop. (windows 11)
No, I would not recommend this to a friend - Pros mentioned:Speed
Great speed, but terrible lag.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great speed, but computer studders and has glitches a lot and will accasionally crash when watching youtube and go right to blue screen of death. The computer at such a good powerful device has many issues. Lags on games even on low settings, and has disconnection issues when it comes to playing roblox. about 2 months into having this laptop came roblox disconnection issues. And also, this laptop also experienced its first glitch when opening it brand new and starting it up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BradenE,
We sincerely apologize for the crashing issue you have been experiencing with this laptop. We can assure you that this is not the norm and is definitely not the kind of quality to expect from ASUS products. Please refer to the FAQ in the link below for troubleshooting steps to resolve this issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107002091-0058" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
- Cons mentioned:Heat
Laptop is just fine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not sure if I got a faulty version of this laptop but I have not had the same experience as other reviews. Things look good on this laptop, but they play horribly. Though the specs should be good enough to play most games, this laptop can’t handle most games I throw at it. Games constantly lag and stutter no matter how much I put the graphics settings down. This laptop also gets unbearably hot when playing games. I have to put it down and play with an controller because it is really painful to touch and especially to use on your lap. Overall, I don’t think this laptop was at all worth the price and I have a lot of regret getting it. Once I can save up another couple thousand I’m definitely getting a new one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cassandra,
We're sorry to hear about the unfortunate experience you're having with this model. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Pros mentioned:Graphics
A great laptop for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for me for a very long time and it can handle the games that are very graphic intensive
I would recommend this to a friend - Cons mentioned:Heat
Good laptop with best performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan was super louad i figure it how to fix the louad cooling fan
I would recommend this to a friend - Cons mentioned:Wifi
Nothing but problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop last year and have had nothing but problems with it for the last 6 months. My initial issues involved frequent blue screening and eventually not being able to turn it on at all. I called customer support who was unable to help resolve my issues, and recommended I return it to ASUS to have the issues resolved. At my expense I sent the laptop back to ASUS and it was returned 10 days later and but I continue to have ongoing problems including inability to find my wifi, frequent loss of wifi, and rubber banding while online gaming. I've tried different wifi networks at friends' houses and the problem exisits there as well. I again called customer support who recommended a complete a factory reset. Really? I just got it back from the factory. Needless to say I DO NOT recommend buying this laptop as the laptop itself has been nothing but problems and the customer support has been of no help.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gamer,
We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. We do value our customers and take negative customer service experience very seriously. Have you tried to do a Network Reset? Please follow the steps in the FAQ below.
For further assistance, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2107002130-0109) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my first ASUS laptop I have ever purchased, first AMD Ryzen CPU Laptop I had ever purchased. I have had no problems with it. If anything this is the first time I got something this good.
I would recommend this to a friend- Cons mentioned:Wifi
15 Day Return????
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this computer 1 month and 6 days ago and today for no known reason the wifi is just gone. It looks like it doesn't exist. Seems like its a hardware problem. Just wanted it to be known that a 15 day return policy is the worst I've ever seen from any store. Really insanely bad, Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Deana,
It's regrettable to hear that the WIFI failed to work and you are not pleased with the return policy. This is not the kind of experience we want our customers to have. Have you tried to completely reinstall the driver? If not, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
- Cons mentioned:Screen
Screen not working -Sealed Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item And I was so excited to use it. It came in the sealed box. And when I started it to my surprise the screen didn’t work at all. Connected external Display and set up windows. Tried everything to recover main display, unsuccessfully. Literally not working. So disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jose,
Certainly, we understand your disappointment with the internal screen failing to work. What you've experienced was not intentional and this is a random case. Have you tried to completely re-install the graphics driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
2 years and dead laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved ASUS. All Asus laptops, routers and etc. but I purchased the G14 2 years ago and it simply died for no reason. Sent to ASUS for repair and the cost to repair is almost the same cost to purchase new. No clear explanation of what the problem is, just a high quote saying it wont boot. No kidding. The warranty on ASUS laptops are a joke. They dont stand behind the product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cchung,
We are sorry to hear about the unfortunate experiene you had with this model. Can you please provide us with your RMA number so we cab have our team look into this issue? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Just my unit, but…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was faulty out of the box, I feel like there wasn’t enough thermal paste, would randomly shut down. Probably just my unit though
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that you received a faulty unit. Please allow us to make your experience with ASUS a better one. We would recommend that you reach out to Best Buy to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Wifi
Don't waste your time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't bother, wifi 6 chip inside laptop does not work with wifi 6 router
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that it doesn't work with your Wi-Fi 6 router. This is absolutely not the kind of experience we want any of our customers to have. Does it work perfectly on other frequency bands? Do you have other WI-FI 6 devices? I'm happy to assist you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support