Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- |
- SKU:
- 6494638
Customer reviews
Rating 4.1 out of 5 stars with 1581 reviews
(1,581 customer reviews)Rating by feature
- Battery Life4.0
Rating 4.0 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Build quality
Rated 4 out of 5 stars
Great laptop!.. when it turns on.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the laptop itself is great, the screen looks very nice and the typing feel is of high quality. There are huge quality control issues though, at times the laptop doesn't boot, the keyboard lights up but the screen does not turn on. This has happened multiple times and with more research I have found out this is a common issue.
I would recommend this to a friend - Cons mentioned:Heat
Rated 4 out of 5 stars
Asus-ROG Zephyrus 14"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop. The only thing we have found out that needs to be better is that it gets hot quickly. I highly recommend purchasing a laptop cooling fan to help with that problem. Great graphics for gaming. So far, this is an excellent laptop. Wish it was a bigger screen. Battery life could be better too.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
I love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for gaming, perfect for school. I have been using it since I bought it and I’m amazed. Is fast, my games run smoothly and is perfect for any program that needs a good RAM and processor.
I would recommend this to a friend Rated 5 out of 5 stars
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, compact, fast, no lag when playing sims 4 with all dlc packs and 2500 cc items plus mods
I would recommend this to a friend- Pros mentioned:Build quality
Rated 5 out of 5 stars
Superb Laptop for Gaming/School
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic laptop and I would recommend this laptop to anyone who games or wants a perfectly sized lightweight laptop that also has an awesome keyboard for typing.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Heat
Rated 3 out of 5 stars
Pretty Decent Gaming Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough ports, heats up fast and you can’t put a lume cube on it because of the design on the top of it. Battery life sucks. Otherwise it’s pretty fast and great for gaming. I play ESO & FFXIV with no issues at all. Fast pickup time at Best Buy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear 42nut1,
We are sorry to hear about the isues you're having with the batter life on this model. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/us/support/FAQ/1012793/
- Pros mentioned:Performance, Portability
Rated 5 out of 5 stars
Reliabl;e Small Form Factor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Performance and Easier to Carry Around. Good laptop for people in College or prefer to move around often
I would recommend this to a friend - Pros mentioned:Performance, Portability
Rated 5 out of 5 stars
Compact laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, portable, powerful laptop that can be used for work, school, or other purposes. Despite being small, it can still get hot depending on how you use it, but overall, I really like it.
I would recommend this to a friend - Cons mentioned:Heat
Rated 3 out of 5 stars
Too much Processor.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know about this laptop. They put a Ryzen 9 in it with an RX 6700S. That graphics card wont come close to hitting the Ryzen 9's full potential which means that you are overpaying for a processor you can't even use if gaming is your thing. The amount of heat this ryzen 9 puts out is troublesome. The case doesn't have much ventilation. Even with a third party cooling pad I couldn't get temperatures below 90 C. To fully use this Ryzen 9 you would need 32gb of ram and an rx 7700S. I don't get the packaging for this laptop or why they are selling a Ryzen 9 with that graphics card and a low amount of Ram. This doesn't make any sense to me and as a consumer it shouldn't make much sense to you.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Build quality
Rated 5 out of 5 stars
Great Laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best laptops you can get in this price range for an all purpose machine. My use case is office work and gaming. The build quality feels great, the screen is excellent, the keyboard is a great balance between typing and gaming, the trackpad is large and smooth, awesome battery life, and the speakers are way better than I'm used to on a gaming laptop. I'm seeing a lot of complaints about screen issues. Maybe people are getting laptops with bad backlight bleed, but it might just be ips lcd glow. It's more apparent when you have high brightness in a dark room. This is one of the brightest gaming laptop screens I've ever owned. The halo effect is more noticable in the dark than some dimmer panels. The bezels are thin so it"s easier for light to creep by the edges. None of this has negatively impacted my viewing experience. Is it too hot? I don't think so. After recent bios updates it does great. The performance did not degrade. I'm getting the same FPS in all of the games I'm playing. Ryzen chips get hot. This does not translate into a hot machine. My MSI Delta gets way hotter to the touch, yet the CPU temperatures displayed are lower. Performance? I own the MSI Delta 15 with the 6700M as well. This laptop is about 5%-10% slower in games. I use an external 1080p 24inch monitor to game on, so it's apples to apples. This is great performance for a 14 inch laptop. I bought the 15 inch MSI Delta last November. It let me down. I got one with the bad hinges, (it seems like they fixed the problem because the lid had an updated shape after it was repaired). After the MSI repair, the screen went out a week later. I had to ship it for repair again. I needed a laptop while I was waiting and bought the G14. The G14 is superior in every way but gaming performance. This isn't the fastest gaming machine but it nails it at being a laptop. Note: Playing first person shooters on a 14 inch screen is a bummer. If this is going to be your only display, consider buying a larger device.
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
Pretty decent gaming computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good for games. Haven't really had any problems with slowdowns after 6 months and it's not a bad deal
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 4 out of 5 stars
Great for the price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great deal for the price! This has been very competitive to my $3500 desktop rig I have at home! When I play games, I get a very high frame rate. The only downside is the fans are quite noisy. But overall, would highly recommend.
I would recommend this to a friend - Pros mentioned:DisplayCons mentioned:Heat
Rated 5 out of 5 stars
Great computer for 4K editing and some gaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is GREAT!! I use it for editing video and as a reward I play the game. Fair warning it does get hot and if your a college student keep the charger near by
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
Zephyrus G14
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does well as a portable gaming machine, you must have it plugged in to reap all the performance benefits though.
I would recommend this to a friend Rated 5 out of 5 stars
10/10 Laptop NGL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid Laptop. Great performance and high quality streaming which is just goated ngl. If it’s on sale, take a chance and buy it Side note: All is good except for it gets very hot quick. Doesn't make any difference performance wise. The heat is solely exothermic.
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Heat
Rated 5 out of 5 stars
Big power in a little package
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of custom profiles for gaming is superb . dont let the 90+ c get you worried when u game in ultimate mode, the laptop was created to withdtand it.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great product.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop. Runs games super well, just make sure it’s plugged in if you’re playing anything. I’ve been using for around 2 years at this point and haven’t had any issues.
I would recommend this to a friend - Cons mentioned:Heat
Rated 3 out of 5 stars
Too hot for gaming.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed early on that this laptop gets hot under load. I decided therefore to test if it can hold well for hours of gaming. It crashed on the second hour of fifa 23. Touching the laptop in it shot zones, I ffound that it gets so hot that you can barely keep your hand on it. I did not buy this device to carry a cooling pad with me. And it feels like I cant use it without one. Therefore, I returned it. If you get the model with rx 6700s, I urge you to spend few hours playing demanding games. Or else you might realize it is unesable like I did. Side note: power settings are locked. Dont count on adjusting power on cpu or gpu, you cant. That was my hope actually. I knew this model with amd stuff is very hot. But if you can lower power and lose about 8% speed, that is a good trade off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MrSmith,
I'm sorry to hear that your laptop is experiencing overheating , All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number ( N2203002239-0040) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
- Pros mentioned:Battery life, Display
Rated 4 out of 5 stars
best windows laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop highly recommended, great built and the screen is amazing. There is a little screen wobble but thats because of the way the hing lifts laptop for air flow. The fans hardly ever turn on when doing normal browsing or office task, im assuming when doing hard core gaming they will though. I would highly recommend anyone looking for a windows laptop. The only thing I wish was better is that it turned on right away when opening the screen , this is a hit and miss so hopefully with a update. The battery life is great im getting anywhere from 8 to 10 hours with 75% screen brightness and charges super fast with the charger provided by ASUS.
I would recommend this to a friend - Pros mentioned:Build quality
Rated 4 out of 5 stars
Good to Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid portable laptop. No sound issues, no mechanical issues. Well built. My only problem is that it just restarts when I shutdown but that is some software issue I have not solved yet. I wish Best Buy would cleanse the bloatware. Would buy again. Solid heat management.
I would recommend this to a friend









