Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- |
- SKU:
- 6494638
Customer reviews
Rating 4.1 out of 5 stars with 1581 reviews
(1,581 customer reviews)Rating by feature
- Battery Life4.0
Rating 4.0 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Rated 4 out of 5 stars
Awsome!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been using this laptop and i reallly enjoy it. A lot of power in a small package. Just make sure you dial in the setting before you start playing AAA games. Also buy a fan stand for it. It runs a little warm but over all its a great buy. I highly recommend it
I would recommend this to a friend - Pros mentioned:Build quality
Rated 1 out of 5 stars
Asus build quality, customer service are very poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned this laptop for almost 2 months, this is my second unit. I returned the first one because it wasn't registering key presses. The second unit seemed fine at first, keyboard worked well, screen is excellent and computer is very fast. The problem started when I upgraded the network card (there's a common complaint with the included wifi/bluetooth card) so I decided to update to an intel card, I also upgraded the RAM that wasn't soldered to 32gb for 40gb total, while I was putting the case back in, a small piece of plastic that hooks under the case broke off, not that big of a deal but it was only just the beginning. At this point, I had opened the bottom of the case twice. My unit all of a sudden stopped booting up and through trial and error, I figured out the RAM I had added was bad so I put the stock RAM back in. When I went to put the case bottom back on, another piece of plastic broke off, this time on the corner and it was a visible chip in the bottom, while trying to fix it and glue it back to the case, the entire piece where the screw mounts into on that corner broke off so I had to glue that as well. I contact Asus support and they informed me they don't carry spare parts, the entire unit would have to be replaced but I could take it into Best Buy and they would repair it. I took it into Best Buy and the Geek Squad tech told me they couldn't repair it, all they could do was ship it to Asus and it would cost several hundred dollars to repair. I wanted to like this laptop but after having to replace the first one and then all these issues with the second one along with the poor customer service from Asus, I had to give this 1 star. I searched for this issue on Google and it seems to be common for the 2022 version of this laptop. I doubt Asus cares anymore since they're already on to selling the 2023 version.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kuma,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. I attached a link where you can purchase the replacement screws for your unit from our authorized reseller.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202042620-0067) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia,
ASUS Customer Loyalty US Support
https://www.impactcomputers.com/index.php?route=product/search&search=GA402RJ
- Pros mentioned:Performance, Portability
Rated 5 out of 5 stars
Gorgeous, powerful, portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gorgeous, powerful, and portable. This beautiful little laptop powers through any game you throw at it.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Heat
Rated 5 out of 5 stars
Best Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop. Plays all my games flawlessly. It will get pretty hot for max settings but has yet to crash after 3 weeks
I would recommend this to a friend - Pros mentioned:Battery life
Rated 4 out of 5 stars
best of both worlds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. I loved owning this due to the gaming power and the outstanding battery life. It is the perfect balance between powerhouse and power saving for battery life
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
portablegaming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.more than enough power to run any game you could want right now. video editing as well a friend told me (no personal experience). Just need to be OK with 14" screen for gaming, which is fine for me, but some might want larger.
I would recommend this to a friend - Pros mentioned:Build quality
Rated 5 out of 5 stars
Perfect for on the go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful build, excellent travel size. I’ve tried multiple sizes and this works perfect for me since I travel for work!
I would recommend this to a friend - Pros mentioned:Battery life, Display
Rated 5 out of 5 stars
Great buy for price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer is amazing , display is great and battery life as well great for gaming and school engineering programs
I would recommend this to a friend - Pros mentioned:Display, Performance
Rated 5 out of 5 stars
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop. Super nice screen and extra smooth touchpad. Seriously, touchpad is the best I've ever used. Excellent for gaming or work. Runs Elden Ring smoothly. Light enough to carry around. Windows 11 can be annoying but not the laptops fault My only complaint is that it's set default at maximum CPU power. You have to navigate the settings to bring it down otherwise the laptop gets way too hot even when browsing webpages.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Powerful and small
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, really good speakers as well upgraded hard drive to 4tb western digital black and added 32gb ram this runs better than my desktop
I would recommend this to a friend - Pros mentioned:Build quality
Rated 5 out of 5 stars
Best Laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best laptop I've owned. Fast, great keyboard, and looks great. I game a lot and I've had absolutely no issues.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Asus ROG an excellent gaming experience!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a review for the purchase of the Asus - ROG Zephyrus 14 a year later and I have to say its an amazing laptop. No issues so far, it has a beautiful design, it's powerful and very useful for just about anything. Would definitely recommend to anybody looking for a new laptop and different uses such as gaming, school work, office work, creating videos etc. It's awesome!
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
Great laptop!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for college engineering intensive software. Only caveat for me is that laptop doesn’t wake up when double clicking touch pad after falling asleep.
I would recommend this to a friend - Pros mentioned:Performance, Portability
Rated 5 out of 5 stars
This laptop os the best in its field
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is amazing, nothing to complain about, it runs about as good if not better than most in such a small form factor.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Bang for a buck
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop. Top performance in a small body. Good quality overall. Runs smooth every game I've thrown to it, going from God of War (2018) to Warzone. Don't get me wrong wont handle ultra settings in this metioned games, but good enough to find a balance between graph and performance.
I would recommend this to a friend Rated 3 out of 5 stars
Meh like a chrome book
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this as I needed more than the 2 usb hubs. I did like the size and it was quite light. If you done like the chrome books or need a bit better for games I think this would be nice.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Simplepleasures,
It's unfortunate to hear your Return laptop. Please allow us to make your experience with ASUS a better one. We certainly understand your disappointment with the the product that you returned. we would recommend our ASUS OS200 USB-C DONGLE that you could use ,This is not a normal reflection of how our company handles customer services. Please provide me with more details on this situation so we can take the appropriate steps to get these issues straightened out. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0031) for us to better assist you. Thank you for choosing ASUS.
Best Regards
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Display, PerformanceCons mentioned:Heat
Rated 4 out of 5 stars
Great performance and display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop's performance and display is great. Although it gets hot while gaming, the game still runs smoothly. The only issue I have is the keyboard feels hot while gaming.
I would recommend this to a friend - Pros mentioned:Build quality, Performance
Rated 4 out of 5 stars
Great portable machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performance is fantastic and build quality is good. Perfect size for me as a college student. Somewhat buggy as far as Bluetooth and wifi connectivity but the mux switch is useful
I would recommend this to a friend Rated 4 out of 5 stars
Great laptop for the most part.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't normally buy gaming laptops as I prefer to game on desktops. However, this laptop is a great balance of size and power. 4 stars for size and performance. deducted 1 star for heat and weak battery life.
I would recommend this to a friend- Pros mentioned:Build quality, Performance
Rated 5 out of 5 stars
Amazing value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop with a lot of power and a very cool looking chasis. The screen is very good. Games run really smooth
I would recommend this to a friend









