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Customer reviews

Rating 4.1 out of 5 stars with 1581 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,581 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    1st 14 incher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the 1st one due to a faulty wifi card but 2nd unit is flawless. I am thoroughly impressed with the performance of this thing and nothing comes close at the sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son for college. It has been awesome for him being in a dorm! It works great with the WI-FI and works great for school work and for his gaming needs!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    A “Crash” Landing (buh dum psh)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fine, performs well enough but I had to call Asus support due to an issue where it kept crashing while playing games or streaming. It is currently running much better, though it does still suffer the occasional crash. I expected more for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works amazing for everything it throw at it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this for a month plays almost everygame i throw at it, works amazing at school. Long battery life if you optimize the battery settings and disable to deticated gpu

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for work and gaming.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this everyday. It’s been wonderful for school and for gaming. Wonderful finance deal and was able to pay it off quickly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well rounded with compromises

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool if you want one machine for work, personal use and gaming. But, the machine is a compromise from every perspective: heavier and thicker than other 14” business and personal laptops. It can’t quite perform as well as a 15” gaming laptop. The battery life is good, only if you baby it. Still, super cool.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Over heats well equipped

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its well equipped other then its cooling capabilities just poorly designed I had issues out the gate thing was very hot sitting on a desk just running browser can’t imagine how games run on it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Newbox,

      We are sorry to hear that you are having issues with the unit overheating. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Nice laptop - let down by Best Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an "Open Box - Excellent" model that turned out to have a few minor defects (buzzing speaker, cooling system needed to have the thermal compound replaced). I brought it back to the store hoping to exchange it, but was told I would need need to pay a higher price (even if I was exchanging it for another open box model) since the laptop was no longer on sale. Seems like a poorly designed point of sale system if it can't allow for an in-policy (15 days) equal exchange. Manager told me there was nothing he could do and that I should call 1-888-BESTBUY. I called, and they told me there was nothing they could do and that I should go back to the store. Ended up returning the laptop because no one could figure out how to process an exchange. Shame, because it's a nice laptop. Best Buy needs to update their point of sale software.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear EricW,

      We sincerely apologize for the poor experience you had with Best Buy. This is definitely not the kind of experience we want our customers to have with any of our retailers. We hope that you will return as an ASUS customer and that you will have a much better experience on your next purchase. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2203002239-0048" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great performance, lacking battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, good price, only issue is battery duration isn't great when running more demanding apps off of battery, but performs amazing with some optimization

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Tiny and powerful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great! It can handle all the tasks I need for college and much more!its worth spending the money, definitely a great investment

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 3 out of 5 stars

    Almost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very nice when it works. The build quality is not in question. But there are little sounds. Operational hiccups. Blue screens. Radio drop-outs. Waking and running hot issues. I'm just glad I got it on a deal or I'd feel probably feel poorly about it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JHan,
      We certainly understand your disappointment with the product fan issue and BSOD ,We certainly value your feedback on this matter, and All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. This is not the quality of service expected from ASUS, Please follow these trouble shooting steps FAQ:[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop - https://www.asus.com/support/FAQ/1015064/ also  https://www.asus.com/support/FAQ/1008276/ feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2203002239-0036 ] for us to better assist you. Thank you for choosing ASUS!


      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Nice laptop, but I got a lemon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop, but ended up getting a defective unit, laptop screen doesn't power off when the lid is closed and the built in camera doesn't work. Everything else works fine, battery life last longer than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Buy this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance at 1440p high refresh rate at medium to high settings, manageable thermals and fan noise after changing Amoury crate settings. Well worth the spend!! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Beast of a laptop, huge upgrades options for DIY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop. Its a beast and I use it for gaming and as a software engineeering studnet in UNI. This thing can handle mostly everything i can throw at it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this computer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and how smooth it is! Really fast for games!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 3 out of 5 stars

    Good, With a Caveat

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a work and gaming laptop more portable than my venerable M15r3, and the G14 fits the bill quote well. Positives: Fast. I picked up an open box 2021 G14 but returned it to purchase this. Geekbench, PCMark, and VRMark scores are higher compared to the 2021 model, particularly multi-core and graphics scores. The 6700s is faster than last year's RTX 3060 (probably due to the higher TDP). A webcam. It's not the best, but it beats not having one at all. This was one of the reasons I opted to return the other g14. Much improved keyboard and trackpad. This was the other. The silver and white combination in the 2021 model often washed out, but the white keyboard, which matches the rest of the laptop's color scheme on the 2022 model, is much easier to see and comes with RGB lighting (single-zone). The keys feel great, probably on par with my Alienware laptop. Bright, sharp 16:10 screen. I appreciate the extra height, and the screen is bright and vibrant. The Bad It runs hot, though I haven't had the laptop shut down during extended gaming sessions. I expect this out of a gaming laptop though. Coil Whine under load (sometimes). It isn't constant, but I occasionally hear a crackling noise as a game spools up. Odd Flickering at 120hz. I noticed flickering on the right side of the screen at first; upon closer examination, I could see a series of thin lines moving up the screen. I was initially concerned that I'd have to return my newly-arrived machine, but the flickering vanished when I unplugged the computer, which automatically sets the machine to silent mode. Setting the screen refresh to 60hz removes the flickering entirely. This might be related to heat or a driver, so I'm going to hold on to the laptop for the moment in case there's a resolution.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Not that great of a gaming laptop.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be better made. Had a lot of issues with this unit crashing and getting a blue screen after a year. Tried to clean install windows 11 which required internet to reinstall. Used my phone to tether internet to the PC to install. Then I had to spend hours reinstalling drivers to get it working but its still not great. The unit also gets extrememly hot.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect work laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite fast performance laptop plus light weighted! Wish it was a 4k screen and it could have been more perfect. Battery life is great as well.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop worked well I think it could be less hot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming laptop. Lightning fast w/great graphics card. It's lightweight and versatile. The 1 TB SSD allows for me to put many games on it. The price was just right.

    I would recommend this to a friend