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Customer reviews

Rating 4.1 out of 5 stars with 1581 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,581 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great purchase if you can get a good open-box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy at open box price of $840. Brighter than many other gaming laptops more expensive, runs almost all games smoothly.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    This laptop is too hot to use even lightly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased the laptop a few days ago. I am not a gamer but I use photoshop and lightroom and thought this laptop was great for using in living room and on-the-go. I installed but haven't used PS or LR yet. This laptop gets really hot. Unable to use it even after a few minutes of light browsing. Nothing else open except 4 tabs of Chrome open and unable to keep it on the lap after just over 10 minutes of use. The monitorig tool (Asus Armory Crate was showing over 80C). Considering returning it and going with Lenovo which was my original choice but thought would give Asus a try. But this is not usable.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AjuJ,

      We do understand your concern about thermal issues.



      It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. Check if resource hungry applications, processes and services are not running in the background, this will definitely spike the temperature. Also, check if the laptop is running with the most current BIOS version.




      Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, amazing for the price. Very portable, can run everything I need very well. Could not recommend more

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Best laptop.... becomes hot though

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for $1100 and this is one of the best purchases I have done. but make sure to update BIOS and change some settings to keep the tempurature down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Really responsive. Haven’t tried any games yet but works great and was a great deal for the 16 GB of Ram, 1tb ssd and dedicated video card.

    I would recommend this to a friend
  • Cons mentioned:
    Gpu, Heat

    Rated 1 out of 5 stars

    gets too HOT to the touch SSSizzzzling hot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is subpar but the worst offender is the heat management. It gets so hot at 88% cpu load, it reaches easily 90+ Celsius, not an exaggeration. At first, I couldn't believe what the reviews were saying about the laptop getting hot. This laptop gets too HOT to the touch. I don't want to be worried that midgame the gpu will bake itself to oblivion so I will return it. Maybe the RTX4070 GPU + AMD CPU will have better thermals and handle heat dissipation better.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bestbuyguru ,

      We regret to learn that you device is overheating , All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2202042620-0083) for us to better assist you. Thank you for choosing ASUS.


      Best regards,
      Schottky
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    AMD superpower great price per performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 1 thousand dollars great bang for buck. I’d even pay a bit more cuz the performance you get is great matching even 1500 dollar laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been perfect for everything I need! Gaming, business, school. Works perfectly!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Overall good, but was not for me...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots to like here. Beautiful design, great feeling keyboard and touchpad, and plays most games very well. The screen has some good points and bad points, though. Colors, brightness and resolution are good. Contrast is not great, and there is a fairly high amount of backlight glow (more than most IPS I have owned, even from Asus). My unit did not have any noticeable backlight bleed, which was good. In the end I did return this laptop, though. Reasons: runs hot, backlight glow, some software oddness, and some odd game compatibility issues (i.e. Halo Infinite cannot render correctly on this laptop because of an odd HDR issue). I still would recommend it to those who don't mind its shortcomings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for when found on sale

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for day to day use. Only complaint is that boosted performance is on by default and was needed to be tweaked in settings. Also battery life leaves more to be desired

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop, powerful, good battery life, nice screen and 14 inches makes it portable while still decent amount of space.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heats up a little bit, other than that it works great

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Budget laptop you’ll have to troubleshoot a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thing is this laptop runs EXTRA HOT. So hot in performance mode it’ll shutdown the laptop. After you make a REGEDIT change and change the power setting to normal it’ll run fine until….you’re connected to WIFI 6 or 802.1n and then prepare to have lag spikes every 2-3 minutes which makes any FPS unplayable. If there was a RJ45 port that would of been nice but there is not. Also, the SSD is SLOW. Be prepared to be the last one loading a level. Games played: CS:GO and Diablo 4. I’ll be returning this before the 60 day refund period.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PhilGoesRunning,

      We do understand your disappointment and the inconvenience this may have caused.



      Regarding your concern about thermal issues. It is normal that excessive heat is generated while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. If you are experiencing slow system speed or performance issue with the laptop. Certainly, the unit was designed as an entry-level computer that runs basic and light computing applications like web-surfing, emailing and word-processing without compromising system stability and performance. While accessing cloud games orweb applications, please ensure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance.



      If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Straight Bussin Sheesh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got back into PC gaming and wanted a laptop before building a pc. This thing is as the kids say “straight bussin deadass no cap fr fr on god”. It’s a small package (that’s what she said) but packs a powerful punch. I’m mostly using it for games like Diablo, Fallouts, Elder Scrolls, Hentai so idk how big super graphical games like halo looks. But the hentai looks great (Y). 10/10 would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More power than I need so EXCELLENT value for the price. Plus, it being white looks great at my setup on my desk next to my ps5!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    CONSIDER WITH EXTREME CAUTION

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop on March 31, 2022 for college in the fall. And for the first month it was amazing to use (i upgraded from a 940mx). But around the 2 month mark everything started to go wrong. First the wifi card is terrible. Constant disconnections and slower speeds than my older laptop from 2018. Second the software is hit or miss. Sometimes through a update everything will get messed up and the temps will be out of control but other times it works just fine. Finally, around 2 months after i bought it a "pocket" between the bezel and the lcd started to appear on the cpu/left side of the computer. (this problem seems to be very common on the g15-g15). This pocket ended up expanding to the point where it put pressure on the hinge and dislodged it from the lcd area. Which also made it close incorrectly (closes slanted), which put pressure on the screen and cracked it (somehow!?!?). All of this happened just 2 months after i bought it without any drops or harsh usage, as it mostly stayed on my desk and occasionally went to school in a padded case and bag. My hypothesis is that since i used the performance preset which caused more heat to be expelled into the screen from the cpu side which caused this pocket. All i can hope is that the warranty will cover the replacement and get it back to me in a timely manner. Otherwise it is a fine computer the keyboard is good, not a fan of the sound the trackpad makes when you click it but its tolerable and I use a mouse. The screen gets bright and is very nice for gaming. If you are dead set on buying it BUY the warranty/total Tech to get a longer warranty in case it breaks. This experience is totally unacceptable for a 1600 dollar computer. Even worse im about to go to college without a working laptop. last pic is from r/g14 as i didnt take a picture of the original "pocket" and they took better pictures than i did https://www.reddit.com/r/ZephyrusG14/comments/vgguev/g14_2022_major_quality_control_issues/ visit here to see what a laptop with the same issues looks like (not my post but they have the same issues I do).

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bobby,


      Please allow us to apologize for the issues you are experiencing with your unit. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. We do value our customers and take negative customer service experience very seriously. We would recommend to have the unit sent in for repairs and servicing.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203000528-0016) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    A good overall gaming laptop but quite hot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of improvement over the last year model. However, run hotter and louder than last year model while just slightly better in performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop 100%

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop functions as great gaming laptop as well as great everyday option. Sleek design and lights

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A beast in small package

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Laptop is a beast. Has everything you need in a small and easy tocarry package. Best for ganing and office/school work.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome Gaming Laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing laptop for on the go action and gaming when stuck in a hotel room late at night

    I would recommend this to a friend