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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1580 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,580 reviews
  • Rated 5 out of 5 stars

    Perfect value in 2023

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my original G14 with the RTX 2060, this runs everything at 1600p perfectly for me. Some users reported issues with Fortnite last year but i havent had any issues. When it is on sale under $1200 it cannot be beat for value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK gaming laptop but unresponsive at times

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somewhat disappointed in battery life and the time it takes to boot up sometimes

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Yes but not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PC wise it’s great, love the color and amazing for something small. However in store they have it set to 1440p at 200% scaling and it’s deceptive because those settings do not work well in games. Running it at 1080 at 100% still feels too small for me. Not to mention why run a PC at lower graphics than what it’s able to.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Emotang,

      We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made. Depending on your screen type there are different refresh rate per screen type.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0050) for us to better assist you.

      Thank you for choosing ASUS.
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Awesome gaming laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I ever had, bought it a year ago and is still as good as new. I use it to play games. Only cons is that battery life is 4-5 hour with battery saver mode on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It’s a great looking computer. The only thing is it does get hotter than the sun pretty fast but that’s to be expected from a gaming computer. It’s not the smallest laptop out there but it’s very portable. I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Stopped working after 5 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though it is a powerful computer, I’ve been sorely disappointed by the lifespan. While I was not using it, the computer stopped working on me. Bringing it to best buy, I was told that this computer runs hot and often stops working after ~6 months.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Performance

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop but sometimes it crashes and restarts.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad heating, but overall the laptop is pretty good

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JonahC

      We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend that you adjust your fan speed inside the Armoury Crate application.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2203002239-0046) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Light. Compact. Power.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm just amazed with how Asus has designed Zephyrus G14. I'd definitely call this as an All-AMD muscle. I'm really getting a good battery life on Eco mode (with silent, and battery saver on Windows). Guess? It's around 11-12 hours. Got a beautiful display for being a 14 inch. I love every pixel that I see on the screen. Even though it's good, it got a bad side, and I'd say, it's got a lot of QC issues like many users are facing here. My first ordered laptop has a dead pixel. So I requested for a replacement and got a new one which is pretty good with a backlight bleed that's acceptable. Asus has some serious issues with the QC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for what it is

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for what it is. Gaming is pretty good and when set on the silent profile it can handle gaming while only connected to usb c power and dc power is not needed. Brightness could be better in daylight but overall not bad.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great until it isnt

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great product until the screen stopped working properly. Seems like a hardware issue where it likes to work sometimes but many times it will just stay black. It works fine as long as I have it connected to an external monitor.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Performance

    Rated 2 out of 5 stars

    Well built, great performance, but a lemon

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop and 3 weeks later the screen died. The store offered a straight replacement for the same model and I accepted. Five months later the CPU fan died on the new unit. Since in this model the CPU fan is apparently permanently mounted to the CPU and not just screwed on, it would have had to been shipped to the factory for warranty repairs. The store offered ANOTHER replacement as an alternative... this time I accepted, but NOT the same brand/model! It was as all the other reviewers said: Well built, high performance, good features, but from my experience (and the experience of many other reviewers here) it seems that this model is a bit of a lemon.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Robert,

      I'm sorry to hear that the screen died and the CPU fan died. This is not the kind of experience we want our customers to have. I'm sorry to hear that you returned for another model. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.

      Thank you for choosing ASUS!
      Best Regards,
      Jamalie,
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Gpu

    Rated 2 out of 5 stars

    Awful Coil Whine on TWO Models

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm gonna start by saying this seems like a great laptop, it's really pretty, sounds really good, and was a delight for the first hour of use. Then I opened up Blender (my main use case and reason for buying this laptop) and there was IMMEDIATE coil whine on the GPU. It was loud enough to be annoying while using it in silence and still very distinguishable when playing audio through the speakers. I took it back and exchanged it for another one thinking it was most likely just a quality control issue, but the new one ALSO has coil whine. It makes it fairly unpleasant to use and those were the only two at my store and right now I'm debating if it's worth driving 40 minutes to the next closest Best Buy to try for a third time or if it's just an issue with every G14. Pretty disappointed because I was really excited about this laptop and it definitely costs a premium just to have a loud whining noise anytime the GPU is under light load. (haven't tested it on heavy load)

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jacob,

      Thank you for bringing this to our attention. We're sorry to hear about the unfortunate experience you're having with the coil whine on this model. Rest assured we will have this information passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Good gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a ok labtop around good just buy a mouse if your planning to play games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this as a gift. It has worked out very well. Seems to be fast, and meets their needs. Has been used for a small amount of gaming and has handled that impressively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerhouse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my girlfriend as a desktop replacement and it is certainly capable. After over a year the bright white color has not faded despite heavy use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    loving this

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this as a gift for my husband and he loves it. he plays his games and it is awesome. i love the fact of being able to see him so happy with his gaming laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty and effective.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the white metal aesthetic. Also the design where when you open the display it makes an air gap for cooling is pretty awesome. Plays all the FPS games I want like Ready Or Not.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product with good price also high specifications make it more durable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good bluetooth sometimes doesn’t work but i believe that’s a windows bug

    I would recommend this to a friend