Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Great looking, but overheated like crazy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great. Slim, lightweight. But over heats like crazy! Exchanged it for a new one had same problem. Ended up returning it and getting totally different laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear vgrl2721,
We're sorry to hear about the unfortunate experience you had with your unit is overheating and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0015) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Overheating issue of ASUS laptop - https://www.asus.com/support/FAQ/1015064/
Love it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this laptop , runs the games I enjoy. I mostly play fps and story games so super high quality and it runs it all
I would recommend this to a friendLaptop Gem
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute, little, pearl color, & mighty. Great graphics for games. Tech group said it was a super nice laptop.
I would recommend this to a friend- Pros mentioned:Build quality
Great laptop no back LEDs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the laptop, it's been couple of weeks since I got it, for the price it was unbeatable around $1100. Topnotch build quality. One of the features which made me go for this laptop was the back led lights, but unfortunately this model does not have one. I believe the SKu with the 6800s graphics has it and some other model with 6700.
I would recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah its pretty and you can play some games on it. But it cant reach 60fps. The limited USB port is frustrating. And the armoury craft in what i can tell isn't worth it.i was told this is faster than the new MSI. Extremely wrong.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rimiko23,
We are sorry to hear about the unfortunate experience you are having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale for family, and it is great. There was an older model that had a better graphics card, but if you can find this around $1K - buy.
I would recommend this to a friendAsus-ROG Zephyrus 14"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus-ROG are high-quality gaming computers.They run on a AMD Ryzen 9 processor and provide nice screen graphics with an AMD graphics card.
I would recommend this to a friendGreat laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale for school and has not disappointed me yet. Excellent laptop with all the bells and whistles I needed for school and leisure
I would recommend this to a friendAsus ROG Zephyrus
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I ever had so far, so smooth, so silent and quick for every single game I play, best graphics so far 10/10!
I would recommend this to a friendTrue gaming on the go.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get an ROG ally or steam deck! This is just what u need, powerful and portable. Trow in an Xbox or an p.c controller and you are good to go
I would recommend this to a friendLOVE ITTTTT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best impulsive purchase EVER!! Best graphicsz processing, and never have to worry about my games looking like garbage. What more can one ask for?
I would recommend this to a friend- Cons mentioned:Heat
Less Battery life and Overheating
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to return this since the battery stood only for 15-20 mins max. There was also an issue of unusual overheating which resulted in game getting hanged.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mohanraj S,
It is really unfortunate to hear about the battery and overheating issues you had with the notebook. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2203000528-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Very fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for what I need it for. Not much gaming at the moment, but Best Buy won’t leave me alone about reviewing. Only had it for a month so far.
I would recommend this to a friendBest review ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop that i ever spent with my money.
I would recommend this to a friendGreat Gaming Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first gaming laptop/pc ever. But to me this laptop is more than perfect for me since i travel often and love gaming. I highly recommend it
I would recommend this to a friendLove it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable, practical, and very lightweight! My son uses this for high school and hopefully he will for college too!
I would recommend this to a friendGreat deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought on sale, good laptop for the price. Battery life is lacking, but it's a laptop so that comes with the territory if you're gonna game on it.
I would recommend this to a friend- Pros mentioned:Display, Performance
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance. Display is amazing, runs every game with out issue.
I would recommend this to a friend - Pros mentioned:Performance
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this laptop for two years and the main board is just damaged like that. While the performance was great it’s not meant for long term.
No, I would not recommend this to a friend Perfect gaming laptop Plays on High
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for daughter and she loves it. Holds games with no lag issue. Graphics and color are wonderful
I would recommend this to a friend