Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- |
- SKU:
- 6494638
Customer reviews
Rating 4.1 out of 5 stars with 1580 reviews
(1,580 customer reviews)Rating by feature
- Battery Life4.0
Rating 4.0 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Could be so much better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm on my second unit after exchanging the first one due to QC issues. It would be a 10/10 if it wasn't uncomfortably hot(avg 90c both cpu & gpu using turbo mode). It gets so hot that the lid becomes slightly softer and flexible.
No, I would not recommend this to a friendRated 5 out of 5 stars
You won't regret getting this laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the purchase if you can find it on sale. I use it for just about everything, video editing, games, graphics designs, and work.
I would recommend this to a friendRated 5 out of 5 stars
Asus ROG Zephyrus
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Laptop I ever had so far, so smooth, so silent and quick for every single game I play, best graphics so far 10/10!
I would recommend this to a friend- Pros mentioned:Display
Rated 5 out of 5 stars
Perfect for most!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic gaming laptop, runs every game I have at 60fps with max graphics on most games. Works amazing as a normal computer as well. Bluetooth and wifi 6 make gaming a breeze. Battery life while gaming is quite poor, however will work for short sessions on the go. Only issue I’ve had is a black screen on start up with a hard restart being the only way to continue. Looks to be a common problem with these. Lots of positives, few negatives. I would recommend this laptop.
I would recommend this to a friend Rated 5 out of 5 stars
Best Pc for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best PC I ever had, for gaming editing working and studying.
I would recommend this to a friendRated 1 out of 5 stars
A bug !!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got the G14 2022, started to play around with the Armory crate "manual" mode to limit the power in order to cooler the laptop while gaming. For example i set minimum 15w for cpu then 65w for both cpu and gpu (sPPT). Applied the setting. It works perfectly if it is on GPU mode "Standard" and "Optimize". But on "Ultimate" mode which uses mux switch uses dedicated GPU only, it doesn't do anything. The gpu power would be pushed a lot higher to whatever it wants like 80w.. etc I had updated everything from Myasus, Amory Crate including latest bio to 317, so from MyAsus app, it shows my laptop is up to date, and windows updates the first day i opened this laptop. Worked with Asus supports for few days. I told them i saw others having same issues posted on Reddit. They followed the post's suggestion and asked me to reinstall Amory Crate. I did that and it didn't works although i rebooted the laptop. But for a strange reason, it worked the next day. Then the day later it didn't work again. Reddit post below https://www.reddit.com/r/ZephyrusG14/comments/zox79u/manual_mode_armoury_crate_settings_not_applying/ Now they asked me to send my new laptop for factory repair. If they replied me earlier, i would have returned the laptop back to Bestbuy for a refund instead of a sending the laptop for a factory repair. But the last day to return was Jan 14. Also, when i created a ticket with them i searched many places and when i am able to create a ticket, the dropdown for country which is the reqired field having US as a country missing. (I tried many times) So i needed to select UK just to bypass it. So not sure if i can actually send it from US. I bought this in Bestbuy. Anyway, the point i want to make also, it doesn't seem to be hardware issue to me as the "Manual" mode works on other GPU modes excepts "Ultimate" mode. And others having the same issue as i mentioned. It seems to be a bug from Amory Crate. I don't want to go through all the hassle sending a almost perfect laptop for factory repair and eventually after weeks or months later they tell me there was noting wrong with it. The techical supports first asked me to update all softwares. And then after i showed them the Reddit post, they suggested me to follow the suggestion. I wish they really tried to discuss this internally and see if someone else can help instead of asking us to send the laptop back which is a waste of time and money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kekara,
We do understand your concern about Armoury Crate.
We are aware of this issue being reported by other users, also. Since every troubleshooting steps were performed to no avail, or work temporarily, we recommend that you send the laptop in for further testing and analysis in order to determine the root cause of the problem, if this is a software or a hardware related issue, so a resolution will be provided. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
Great gaming laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great! Slim design makes it easy for mobility. I love the white color .
I would recommend this to a friendRated 5 out of 5 stars
Awesome product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get computer at a low price. Woukd recommend for school or home use.
I would recommend this to a friendRated 5 out of 5 stars
Asus-ROG Zephyrus 14"
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Asus-ROG are high-quality gaming computers.They run on a AMD Ryzen 9 processor and provide nice screen graphics with an AMD graphics card.
I would recommend this to a friend- Cons mentioned:Heat
Rated 3 out of 5 stars
Great looking, but overheated like crazy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looked great. Slim, lightweight. But over heats like crazy! Exchanged it for a new one had same problem. Ended up returning it and getting totally different laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear vgrl2721,
We're sorry to hear about the unfortunate experience you had with your unit is overheating and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0015) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Overheating issue of ASUS laptop - https://www.asus.com/support/FAQ/1015064/
Rated 5 out of 5 stars
Great laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale for school and has not disappointed me yet. Excellent laptop with all the bells and whistles I needed for school and leisure
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale for family, and it is great. There was an older model that had a better graphics card, but if you can find this around $1K - buy.
I would recommend this to a friend- Cons mentioned:Heat
Rated 2 out of 5 stars
Less Battery life and Overheating
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to return this since the battery stood only for 15-20 mins max. There was also an issue of unusual overheating which resulted in game getting hanged.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mohanraj S,
It is really unfortunate to hear about the battery and overheating issues you had with the notebook. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2203000528-0059" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
True gaming on the go.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont get an ROG ally or steam deck! This is just what u need, powerful and portable. Trow in an Xbox or an p.c controller and you are good to go
I would recommend this to a friendRated 5 out of 5 stars
LOVE ITTTTT
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best impulsive purchase EVER!! Best graphicsz processing, and never have to worry about my games looking like garbage. What more can one ask for?
I would recommend this to a friendRated 3 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah its pretty and you can play some games on it. But it cant reach 60fps. The limited USB port is frustrating. And the armoury craft in what i can tell isn't worth it.i was told this is faster than the new MSI. Extremely wrong.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rimiko23,
We are sorry to hear about the unfortunate experience you are having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Durable, practical, and very lightweight! My son uses this for high school and hopefully he will for college too!
I would recommend this to a friendRated 5 out of 5 stars
Perfect gaming laptop Plays on High
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for daughter and she loves it. Holds games with no lag issue. Graphics and color are wonderful
I would recommend this to a friend- Pros mentioned:Build quality
Rated 5 out of 5 stars
Great laptop no back LEDs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the laptop, it's been couple of weeks since I got it, for the price it was unbeatable around $1100. Topnotch build quality. One of the features which made me go for this laptop was the back led lights, but unfortunately this model does not have one. I believe the SKu with the 6800s graphics has it and some other model with 6700.
I would recommend this to a friend Rated 5 out of 5 stars
Very fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for what I need it for. Not much gaming at the moment, but Best Buy won’t leave me alone about reviewing. Only had it for a month so far.
I would recommend this to a friend









