Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Great gaming laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs great! Slim design makes it easy for mobility. I love the white color .
I would recommend this to a friendAwesome product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get computer at a low price. Woukd recommend for school or home use.
I would recommend this to a friendGood gaming computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved a lot! But the USB port died on me after a year of owning it.
I would recommend this to a friend- Cons mentioned:Heat
Burning up and broken out of the box!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my son's Birthday. Plugged in and it starts charging. And it starts getting HOT. 60 min, it still will not turn on. Keys light up and the thing is BURNING my hand to even touch! I unplugged it and it is STILL GETTING HOT! Huge fire risk! We are going to put it in a metal container outside and return this thing. I hope it doesnt start to burn. Very dangerous! This is a lawsuit waiting to happen. Purchased its the day before we opened it. Closed box. Brand new. Straight from the store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darknite,
We sincerely apologize for the poor experience you have had with your ASUS laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQs linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0061" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop: https://www.asus.com/support/FAQ/1015064/
Best Pc for me.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best PC I ever had, for gaming editing working and studying.
I would recommend this to a friendWorth the money even better if u get it open box!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a replacement for my pc, could not be happier works perfectly for browsing, gaming and creative tasks. Def worth the money
I would recommend this to a friendGreat machine for price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad computer for 1000. Found on sale and bought. This machine is kinda lower on the ram, but does way more than i need
I would recommend this to a friend- Pros mentioned:Performance
Perfect small and light powerhoue
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, small and powerful. Windows 11 only, cannot be downgraded to windows 10
I would recommend this to a friend Come On Best Buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is perfect, but BestBuy reduced $100 more on the same product I bought, Like come on BestBuy, I would have saved $100 more.
I would recommend this to a friendAsus ROG Z - Open Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it open box and I will say it is like new. Is my first gamer laptop and it has been an excellent choice.
I would recommend this to a friendGreat Laptop / Slight Flaws
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm rating this 5 stars as it's slight shortcomings aren't worth taking a star. Plus there are some suspicious looking 1 star ratings on here. Coming from the 2021 G14, this is improved in basically every way. The major improvement being the screen, it's not even close compared to the older G14. This new screen goes close to 500 nits, and reminds me of my MacBook Pro / iPad Pro. The high resolution also makes it look almost "retina" like. For the other stuff: -Trackpad is bigger and feels like glass. -Color scheme is great, no more silver, now it's all white. -Windows Hello (Face ID) works great, like an iPad basically. -Feels solid and no creaking/weird noises. Some Cons: -Touchpad feels slightly loose (just like the old G14). -Slight light bleed on bottom and a small area on top (I don't see it for normal tasks, but if you have the brightness up with a dark background/movie you can see it. -Heat, this gets hotter than the older model, but the vapor chamber seems to disperse the heat better. I noticed the keyboard stays cooler than on the other G14. Overall it's a solid machine. I was looking at the X-1 Carbon and other alternatives and to get something with DCI-P3 screen with 500 nits by itself starts running you $1,500+. With this, you're also getting solid gaming performance and crazy power. So there isn't anything else I can think of to compare it to at this price point. I also had a Surface Pro 8, and unless you need touchscreen, this computer completely destroys that one in every single way (Keyboard, Screen, Touchpad, Battery, Speakers, Etc).
I would recommend this to a friendAsus 14" Gaming Lap top
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales man was very helpful in finding what I needed in a lap top. I was so glad for the help it made look for a lap top fun.
I would recommend this to a friend14 inch
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.İn 14 inch laptops category it has very very good grafic card to use it for plaging on the same time
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop. Bought the open-box - excellent condition one and it came as described with no visible flaws and working normally
I would recommend this to a friendGreat computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty great for all my needs. I was pretty impressed with the computer. Only downside was it was heavier than my last one.
I would recommend this to a friendGreat for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage son asked me to buy this for him to use on projects, school work & gaming, He is beyond pleased with this laptop!
I would recommend this to a friendToo hot sometimes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop, although it gets really hot at times. Aside from that everything else is great! Definitely recommend a fan for it!
I would recommend this to a friend- Pros mentioned:Performance
Screen turned off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop. The screen turned off on me 7 times in a week so I returned it. Besides that it was a great laptop. It ran csgo very smooth
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GradyK,
Indeed, it is a decent laptop.
We do understand your concern regarding the screen turning off randomly and the inconvenience this may have caused.
Usually, the screen will turn off randomly while updates are being applied in the System Registry, which is normal.
Should you need further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Only for light gaming
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This should not be called a gaming laptop. The performance is terrible for gaming. It also runs very hot.
No, I would not recommend this to a friend Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good. I would recommend to my entire family and all my friends.
I would recommend this to a friend