Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Great computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, has what I need to school. No complaints, so far at all. Good pricing too
I would recommend this to a friendAwesome Performance
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great, I've been playing Destiny 2 with it and it runs very smoothly.
I would recommend this to a friendHappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is so happy with this purchase. She is a gamer and this laptop fits her needs perfectly.
I would recommend this to a friend- Pros mentioned:Build quality, Performance
Perfect traveler gamer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente!!!perfect traveler gamer laptop play up to 140 fps cod
I would recommend this to a friend - Cons mentioned:Heat
Fun but overheating concerns
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good equipment just overheats. The speed was amazing
I would recommend this to a friend lots of power in a small package
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.runs hot but it works just as it should, plays all the games in my library with decent frames
I would recommend this to a friendpurchase of pc equipment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent pc, very good purchase price for the pc equipment that could be purchased.
I would recommend this to a friendCan play AAA games
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can run ow2 at ultra settings at 120 fps same with destiny 2 and it can run warzone 2 at high settings
I would recommend this to a friendPerformed well, got really hot though
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longevity was concerned when the cpu was hitting 98c under 75% load. The battery when simply browsing wasnt as good as i thought it would be (was getting 4 hours)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hank,
We're sorry to hear about the battery and overheating issues you're having with this model. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed. In regards to the battery issue, we would recomemnd that you attempt the steps in the FAQ below to resolve this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1043914/
Great laptop!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop worth every penny! Love the look, love the power and i also like the price!
I would recommend this to a friendCompact and immaculate
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall quality is good compare to the price. Especially the graphics are on point.
I would recommend this to a friendI like best buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like best buy,The staff is very enthusiastic and the purchase policy is great
I would recommend this to a friendTrash product, trash support.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This right here is a piece of trash product. The laptop has been nothing but a pain in the butt since day one. I hardly ever leave a negative review because I usually do some research before buying something and it mostly pays off but the laptop itself and Asus support were abysmal. The screen would "smudge" away rapidly and turn black, the power cable sometimes didn't work and many times the laptop wouldn't boot no matter what I did. I thought it was a bios or some FW issue so I put up with it and kept updating it. I bought this laptop on July 10, 2022 and it completely crapped out on me on July 10, 2023. I immediately went to Bestbuy and ended paying $250 in repair cost. The BestBuy rep told me that they see this laptop come in for repair all the time and that I should consider HP Omen as it's more durable. I take care of my things. I did not use this laptop for gaming, I did not travel with it and I didn't use it more than 50 hours throughout the year I had it. It was suppose to be my backup computer in case I needed to travel or something. It's not like this is a cheap laptop so I would recommend you not buy Asus's ROG products. I am very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zeeshan,
We're sorry to hear about your disappointment with the device. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0104" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
PC
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Computer! Really easy to set it up! Best for my work
I would recommend this to a friendLaptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop despite the moderate battery performance.
I would recommend this to a friendTime to grind
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my laptop . I just started a company and having this product has been a blessing.
I would recommend this to a friend- Pros mentioned:Battery life, Build quality
Good for a day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen and battery life were amazing, however after a bios update the laptop started dropping fps like crazy during gaming. Itd go from the 90s to low 20s in battle. Tried rolling back the update, deleting re adding drivers etc, decided to go with the razer blade 14. The razer has had no issues and runs cooler to the touch imo
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ntw49224,
We sincerely apologize for the FPS drops that you have been experiencing with this laptop. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2203000528-0025" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/#:~:text=If%20the%20system%20is%20slow,we%20suggest%20resetting%20the%20system.
Laptop that doesn't suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for laptop things, ok battery life, very good everything else.
I would recommend this to a friend- Pros mentioned:Battery life
Awesome small laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little laptop with a beautiful 16:10 screen, battery life is also very usable for non demanding tasks. For a thin and light laptop it’s also got some power, every modern AAA game I throw at it plays very smooth on high settings and with the display size and resolution sometimes looks better than my much more powerful desktop.
I would recommend this to a friend Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is so sick. Works great for simple 4k editing too. Great gameplay for a budget
I would recommend this to a friend