Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Laptop that doesn't suck
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop for laptop things, ok battery life, very good everything else.
I would recommend this to a friendASUS ROG
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice system. This was a replacement for my Cyber Power. The ASUS ROG is amazing!
I would recommend this to a friendGift for my brother
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It got delayed for the delivery. But the customer service agent made a quick action
I would recommend this to a friendgood quality, occasional errors
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop, bluescreens and glitches sometimes but i think thats because i bought open box, going to return it/replace it soon
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear EvanF,
We regret to learn that you are experiencing Bluescreen issues on this device , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0052)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042499/
- Pros mentioned:Battery life
Reasonably priced AMD Ryzen 6900 laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop for business. The laptop has been used mostly for programming and number crunching. The deciding factor was its reasonable price (on sale at time of purchase). It has performed reasonably well so far. Battery life is decent although most of the time the laptop was plugged in.
I would recommend this to a friend Excellent computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did exactly what I needed, lets me game as well as lets me do work from home.
I would recommend this to a friendNew laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new laptop bought from bestbuy, is weigh and comfortable to use
I would recommend this to a friendlaptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop with best price. Good for travel and trading
I would recommend this to a friendGood gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the speed performance of the item and discounted price. Disliked none.
I would recommend this to a friendBest price to performance G14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product oat a great price! Operates well with Linux OS
I would recommend this to a friendAsus gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome gaming laptop highly recommend for powerful laptop with many features.
I would recommend this to a friendHawt Dog
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing all the way around. It gets warm but it’s built to handle it.
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice laptop, all has been working fine during the last 2 months.
I would recommend this to a friendGreat Laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for your buck option for laptops! Would recommend.
I would recommend this to a friendPurchased for son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my son and he is very pleased with all the features
I would recommend this to a friend- Cons mentioned:Heat
Horrendous Battery Life and Cooling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrendous battery life due to poorly optimized cooling and software. The G14 has a tendency to generate a lot of heat at idle. The CPU will ramp up at idle, the fans will crank, and it will drain the battery in 1-2 hours with no programs running. Drivers, tinkering with settings, installing Windows 10, reinstalling drivers-- nothing works. It is inconsistent, and will run for hours but as soon as the fans and CPU kick themselves on, your laptop enters a cooling-- ramping death spiral. I'm typing this review with one window open on a web browser. The CPU Temp is stable at 67C and the GPU fans, despite the GPU being off, are running at 3400 RPM. Total battery time available, 90 minutes from a full charge.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JTSS,
We're sorry to hear about the overheating issues you're having with this model. Based on the issue you described, we would recommend that you have this unit sent in for serviving so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Excellent Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast efficient computer that is easy to navigate. I really like this computer.
I would recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product. I like to use it daily for gaming and school
I would recommend this to a friendGreat When it Works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is great, but there are a lot of quality control issues. If you are going to buy it get a warranty with it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DevonB,
It's unfortunate to hear that you are having issues with this product. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0061) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Solid computer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great specs at a very competitive price point. Excellent screen resolution.
I would recommend this to a friend