Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Perfect!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect price for perfect product bought it last week!
I would recommend this to a friendGood
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 love the thing. Gets hot but worth it i think
I would recommend this to a friendBest all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome machine! Best laptop laptop for the price.
I would recommend this to a friendGreat Budget Gaming Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent gaming laptop, with best value for money
I would recommend this to a friendNot Worth It - Even On Sale
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this is a very tempting laptop - especially when on sale. I've had the displeasure of owning three of these - the first would randomly shut down right after start up as soon as it hit the desk top. A hard reset would make it work on the next reboot, only to have that happen again the next startup. The third attempt didn't have this issue, but the weak Wifi card was borderline unusable. Sure, it's a $20 part you can upgrade yourself, but I have a hard time parting with $1000-1300 knowing I have to immediately upgrade a part to get it working. Not only is there a delay in the wifi to come up and function at boot, but I would constantly get a low-wifi connection warning in games when on this PC (despite have 1GB internet and fast, strong signal on all my other devices).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZooZooChaCha,
We do understand your disappointment and the inconvenience this may have caused.
If you are experiencing weak WIFI signal, please verify if the laptop is within range to an established wireless router or access point, it is getting an excellent signal and internet service is working properly. Also, please verify if the laptop is running with the most current WIFI driver and Windows is up to date. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rog 14 amd all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent so far. M. Mh. G. G. Vvvg
I would recommend this to a friendAmazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfecf machine love it well engineered my kids love it
I would recommend this to a friendComputer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best price best service. Good proce for the computer I needed
I would recommend this to a friendConstant hardware and software issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend buying this product. I have purchased this item 3 times. The first time, 6 keys on the keyboard did not work. The second time, the laptop consistently froze when playing certain games, forcing me to force shut down to resolve the problems, I have tried all troubleshooting from contacting MyAsus, reinstalling drivers, reinstalling windows, etc. Then I bought my current one. It worked fine for a couple of weeks, and the problems from my second purchase were consistent with this one. Now the return period is over and am very upset with the quality control.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KennyT,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. The system freeze or performance issues while playing games can easily be resolve by making sure, the game is running with the latest version or patch file, chipset and video drivers are up to date and Windows is current. While gaming, please verify that no resource hungry applications, processes and services are running in the background, and air ventilations are free from obstructions since this will definitely spike the temperature and cause stability and performance issues. If playing games online, please ensure the laptop has access to an established router, it is getting an excellent signal and internet service is working properly since poor and unstable internet connnection will definitely affect system speed and performance.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Overall rating* Excellent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating* ExcellentOverall rating* Excellent
I would recommend this to a friendGreat laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But apple silicon macs are just better value for the money
I would recommend this to a friendAzus gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As wonderful great laptop gaming ksktkli3ieikkkfjkkkkdk
I would recommend this to a friendExcellent Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money! I would definitely recommend!
I would recommend this to a friendMake your choices if you wanna save or get the new
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i bought it it was graet for the price and epic looking now you can get better stuff.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mkbest
We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2203002239-0057) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
Happy with purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, small but powerful. Best deal!!!
I would recommend this to a friendPoor sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent computer I just wish sound quality was better
I would recommend this to a friendGreat Computer Great Price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible computer for gaming and work (A/V Tech)
I would recommend this to a friend- Pros mentioned:Performance
Buy on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for gaming, unreal and school but a bit on the costly side. Buy on sale.
I would recommend this to a friend 2 strikes, not trying for the third....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried first one, had issues, exchanged and second one flunked also.... These are supposed to be able to be charged from the usb c port - it's even marked with the "lightening bolt", but found neither would charge from the port. And, on the first computer the other usb c port was loose. There were issues with downloading and installing updates, and the Armory Crate would over ride color settings to a yellowish/greenish cast to the screen. It is nice to have apps to control fan, processor, GPU, etc., but the user should be able to make customization's - that "stick" - to optimize their use. There are some good points - excellent build, good screen, and fast, but when I cannot control how an app functions I have no use for it. Sadly, if these Asus apps are uninstalled, or turned off, many other functions also cease to work. I have had and used a number of Asus laptops, but this particular one isn't wortking for me. Sorry to say, I will be returning - even though no fault of Best Buy....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ebk02,
We are sorry to hear about the unfortunate experience you're having with this model. Based on the issue you described, we would recommend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Don’t Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst laptop I’ve ever owned. It has been given me issues since the day I bought it. It overheats without it even being used. After speaking with ASUS, they offered to fix it for a fee. Avoid
No, I would not recommend this to a friend