Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Riddled with Software Issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This machine honestly has been a major headache since I bought it. When it works, it works fine. However, the constant software issues hold the machine back.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RodD.
We are sorry to hear that you are experiencing issues on your laptop . Please allow us to make your experience with ASUS a better one. We would love to have your issues resolved in a timely manner. Please follow the troubleshooting steps in our FAQ: below,For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0080) for us to better assist you.
Thank you for choosing ASUS.
Best Regards
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1042398/
Laptop keep crahed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop cost more than $1200, but it doesn't have a good battery life for gaming. It keep crashed just to play Dota 2. I had it on low settings, but it still crashed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SereyS,
We are sorry to hear that you are having issues with the battery life on this model and your unit crashing. Please allow us to make your experience with ASUS a better one. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting: https://www.asus.com/support/FAQ/1046480/
https://www.asus.com/support/FAQ/1043914/
New Rog gaming laptop.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop just not the version I was expecting. But I still bring it to work. Just don’t tell my boss.
I would recommend this to a friendLasted 1 year and two months before dying
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, it died. It lasted 1 year and 2 months. I swear these corporations do this on purpose.
No, I would not recommend this to a friendRuns Hot and dies fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop runs really hot. You can feel the hot air blowing out of the sides. The battery lasted about 20 mins of gaming time before dying.
No, I would not recommend this to a friendnice computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good computer easy manage and undertood everything on it i am very satisfy with it my son happy for his work and play!!
I would recommend this to a friendThe best of it's class
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing screen, great battery life, so far no overheating beyond what's expected from a gaming laptop. Very satisficed with the purchase.
I would recommend this to a friendGreat for gaming and making music
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade at a reasonable priced. This is used for work and for making music.
I would recommend this to a friendBest laptop 2022
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, thermals are great when you update the registry and disable boost.
I would recommend this to a friendCrappy build
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy build, had broken keys after 2 months. Recommend using external keyboard if you have it.
No, I would not recommend this to a friendDied 45 after purchase
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this and it worked fine for a little over a month, then died unexpectedly. Completely unresponsive, and no data recovery possible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zach,
We regret to learn that your laptop is not powering on,We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0078)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
- Cons mentioned:Gpu
AMD has a ways to go on their GPUs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it. The GPU was on par to a 3050TI. Too weak to run games even at medium settings.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thebirdhunter,
We're sorry to hear about the unfortunate experience you had with the GPU on this model and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Burning Hot…Safety Issue
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 6 months of ownership only using it for productivity (office, browsing) I started getting blue screens of death. Took to BB where they diagnosed it as a cooling problem (from report: “almost burning to the touch.”) ASUS wants me to send it in to get repaired under warranty. This shouldn’t happen with a $1600 computer with light use in the first 6 months. It’s become a safety issue.
No, I would not recommend this to a friend Best Buy sold this to me… used?
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all it was a mess to get this laptop in the first place. Best buy tried to deliver it to my house, then claimed the address was incorrect, and immediately tried to give me a refund. I had to call corporate and spend an entire day just to get this laptop. The best buy employees at the store refused to even give it and i had to show them my receipt several times and argue with the guy just to get this. I noticed the box the employee gave me that came with the laptop was a little rough around the edges but i didnt think anything of it. I opened the box when i got home and immediately noticed the laptop wasnt even in the right position (so it had been banging around the box unprotected), there was dirt inside the box, and all it contained was the laptop and the charger. The laptop cover was also covered in dust and dirt. When you get this brand new there will be an asus manual. No manual in sight. I did not pay for open box i paid for a BRAND new laptop. I highly doubt asus packages their laptops in poor condition with dirt inside the box, and i have a feeling i bought a refurbished unit or open box for the same price as a brand new one. The laptop itself is great, but some of the keys dont light up as much as others, which again leads me to believe this is a refurb. If i wanted a refurb, i couldve paid less for a refurb. Instead i paid full price for a "new" laptop that wasnt actually "new". Extremely disappointed in best buy and i am very hestitant to buy honestly anything from them ever again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emily,
Thank you for your comment and for sharing your customer service experience regarding the laptop.
We certainly understand your disappointment with the quality of the product your received and the inconvenience this may have caused . Hopefully, you will be able to resolve this issue with BestBuy.
Should you need technical support or further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Too Hot!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item's keyboard became extremely hot when trying to play games. Was actually unable to continue playing due to burning on fingers.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear newfie,
It's unfortunate to hear that you are having overheating issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. please follow this trouble shooting steps below, if not please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2202042620-0079) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
So disappointed and wasted money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motherboard going out as soon as it hit one year. Cheaper to just buy a new one and not fix.
No, I would not recommend this to a friendGood budget computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid gaming computer I like pretty much everything about it. Main complaint is the screen isn't that great
I would recommend this to a friendbad battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.came with bad battery, but decided to keep it, slightly dissapointed
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer ,
We regret to learn that you are experiencing battery draining issues. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2202042620-0109)
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Streaming monster computer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is a monster it screams like a monster it runs like a monster best computer I ever bought
I would recommend this to a friendIt dookie poopie
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly pretty aweful, within first 4 days the screen shut off and stopped working. Will return and go with a better option.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MatthewS,
We are sorry to hear about the issues you are having with the screen on this model. Based on the issue you described we would recommend that you have the unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support