Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
rethink getting this
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately i had high expectations and i was very disappointed, the mouse seems to stick, i have trouble finding where i am at on the screen and find my self having to tap several times. I purchased this for work i know it is a gaming computer but i was interested in the processing speed as well as the multiple usb ports. Overall do not like it the charger is also ridiculously heavy so if you have to carry it around it is annoying. i will be returning this item Definitely not worth the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear IVC94,
It's unfortunate to hear that you are planning to return the unit because the mouse is not working as expected. This is not the kind of experience we want any of our customers to have. Have you tried to re-install the driver? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042539/
Gaming re-imagined
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus ROG Zephyrus 14” 120Hz Gaming laptop has finally allowed me to game beyond my desktop setup at home. The AMD Ryzen 9 processor paired with 16 gb of DDR4 RAM AND the AMD Radeon RX 6700S allow you to run any graphic intense games without any hiccups. I was able to play Doom Eternal and Forza Horizon 5 without any issue and it looked exactly the same as it did on my gaming desktop. I was amazed by the compact size of this laptop as I feel like it should be much bigger and heavier. The 120Hz WQXGA is very responsive and clear. The 1TB SSD a PCI-e 4.0 SSD so it allows for faster transfer speeds and quicker backups. If are not using a gaming headset the speakers sound great with 4 speakers that feature Dolby Atmos. I played for a little while on the native speakers however I prefer my gaming headset. The laptop features a full size HDMI output so that you can connect the laptop to a monitor if you prefer to. The Wi-Fi features the latest WiFi 6E standard so you can take advantage of the latest Wi-Fi tech as long as your router support this. The laptop also features 2 USB A and 2 USB C ports for endless connectivity options. The laptop is thin and light at only 0.73 inches thick and 3.64 lbs so it can be easily carried in a laptop bag. The laptop features a 720p front facing camera that allows you to use Windows hello to log in. The laptop features the latest edition of Windows 11 so you can experience the latest Microsoft has to offer. The best thing about this laptop is that it is more than capable of being your daily driver for work as well as your gaming laptop. Even if you are not into gaming this laptop is a powerhouse that can handle everything thrown at it. ASUS has put together a complete package that should fit the need of anyone looking for a laptop for either gaming or work.
BestBuy sucks!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BestBuy sucks! BestBuy sucks! BestBuy sucks! BestBuy sucks! BestBuy sucks! BestBuy sucks!
No, I would not recommend this to a friendNot worth open box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have charger, stopped working after 2 months.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Steveee,
We're sorry to hear that the laptop stopped working and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problem you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2202042620-0123" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for son who is off to college soon. Customer service was helpful in store. Working as it should.
I would recommend this to a friendGamer computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kids computer says it’s a good computer uses it for his games
I would recommend this to a friendNice gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop and beautiful design. A little too expensive, but good performance for entry level gamer.
I would recommend this to a friendGarbage laptop. Loses the bluetooth feature, no fi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage laptop. do not buy this thing. It continues to lose the bluetooth feature. No lasting solution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarkF ,
We regret to learn that you are experiencing Bluetooth issues . We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2202042620-0101)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1042394
Don’t buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after one month and I am unable to get a repair or replacement… never buying at Best Buy agaín.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RenanS ,
We regret to learn that your product is not powering on . We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0095 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1014276/
AsusG14AMD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it and it has been great so far! I haven't had any issues.
I would recommend this to a friendSon Loves It
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Son uses it for school and play. He enjoys the speed and image quality.
I would recommend this to a friendASUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salesperson assisted me with this product. It is well worth it with the warranty.
I would recommend this to a friendGreat play
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent highly recommended and expect more game play that you can ever imagine
I would recommend this to a friendBought used but runs like new.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought used. The unit i received was in excellent condition and works like new.
I would recommend this to a friendGreat laptop!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using it for the last month and have really enjoyed to convenience and performance.
I would recommend this to a friendLaptop already messed up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is already messing up. Whenever I turn on the laptop the screen starts flashing and cuts off.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MitchellH,
We regret to learn that you having display issues , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0081)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015072/
fix the spacebar issues in the next generation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please please fix the spacebar design issues, otherwise a perfect laptop
I would recommend this to a friendNo bueno
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stoped working the first month I got it wouldn’t recommend
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Victor C,
On behalf of ASUS, we sincerely apologize for the poor experience you have had with your ASUS laptop. This is definitely not the norm and is not the kind of quality to expect from ASUS products. Please try the steps found in the following FAQ to troubleshoot the issue: Notebook cannot power on and shows black screen - https://www.youtube.com/watch?v=yGqkih36iqA
We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0091" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Nice upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming is superb. Must stay plugged up for extended gaming. Fan are loud but does the trick.
I would recommend this to a friendFreezes
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for 6 months. Won’t reboot half the time after going into sleep. Extremely annoying. Freezes a lot when running age of empires 2 hd not even that demanding of a game. I don’t know how it can run anything more advanced (I haven’t tried). Battery life is the worst of any laptop I’ve ever run. Less than 2 hours just browsing canvas for class. So forget gsming on battery. Just pass on this one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mac3golf,
We do understand your disappointment and the inconvenience if you are experiencing slow system freeze or performance issue with the laptop.
Keeping Windows and the game updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing online games or web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
The battery draining faster while gaming is nomal since game does require lots of power to run properly. In order to improve or prolong the battery charged time, please try to do a battery calibration manually. To start with, please drain it completely then charge it fully without using the system. Once fully-charged, please use the system without the AC adapter connected and drain it completely again. Also, please verify if no third-party battery draining applications are not running in the background if not in used.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty