Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great upgrade. Looks nice, quick uploading and downloading, easy to use.
I would recommend this to a friendDONT BUY THIS overheats like crazy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t believe such a bad product from Asus overheats
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KodyD,
We regret to learn that you are experiencing overheating issues. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0093 )Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Awesome Computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast reliable machine Until this time it reaches all conditions expected
I would recommend this to a friendA good value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best gaming laptop money can buy. The battery wasn't that optimized, so there was noticeable drainage.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lucifer,
It's unfortunate to hear that you are experiencing short battery life and does not meet your expectations. Please allow us to make your experience with ASUS a better one. Have you tried optimizing your Windows system settings? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0026) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Even tho its a 16ram…
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought my used. It was slow and it froze on me while in discord. Its laggy and even having high internet. I still lagged.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Painter,
It's unfortunate to hear that your unit is running slow. We always aim to develop great products. We are gutted when we miss the mark. Thanks for taking the time to bring this to our attention. Have you tried updating your Bios? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0020) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042398/
Satisfied Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exterior feels durable and made with high quality materials. Packaging was nice too.
I would recommend this to a friendBought it for 1.5k
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And now its selling for a 500 dollar discount which means it was overpriced in the first place.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear IntelligentConsumer,
We certainly understand your disappointment with price of the product ,We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [N2202042620-0069] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
Logi WebCam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered professionally and on time. The camera works great!
I would recommend this to a friend- Pros mentioned:Battery life
Combine work and gameplay: All-rounder laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a true all-rounder laptop. If you need a laptop for your daily work and still play games at good speed then this is the one. Light and at 14 inches, it is the dream combination. I am a Sports gamer and had no worries executing the gameplays in this one. No glitch and not stops. Graphics are good and I liked the screen resolution. Mind you, at this price-point, nothing will be exemplary and once we set our expectations right, then this set is a very good buy. Battery life is much better than the high profile Omen I have and honestly, with the specific sports gameplays side-by-side, I did not notice any significant difference. Again, I had only sports games as my performance monitor. One other worry would be the lack of RAM upgrade options and if that's what you are looking for then I would suggest that you go for the next model. Again, this is not a geeky review but is meant for someone who needs a fast and dependable laptop that he can play games on. If that is you then this is a great model to purchase. The battery life and smaller footprint will help a lot in the longrun.
I would recommend this to a friend - Cons mentioned:Gpu
No more AMD
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the 1st time trying AMD. According to AMD you can download the Adrenaline software and have full integration between GPU and CPU. ended up that i got several errors and tried many times without success. new AMD GPU is also not compatible with direct X9 so i can't run some games. I'm returning this laptop and sticking to Intell and Nvidia.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Noamd,
It's unfortunate to hear about the errors. Are you getting the error code while loading games/programs? If you plan on resolving this matter, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Graduation Present
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quick and powerful little laptop. Great for gaming.
I would recommend this to a friend- Cons mentioned:Heat
I don't suggest to but this laptop.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product I bought seems to be used although in description it didn't mentioned as open box. There is a vertical line on LCD panel which us disgusting to have on new laptop. I ran a YouTube video for 3min and the laptop got hot(80°F).
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Please allow us to apologize for the condition that you received your unit in. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. We would recommend to reach out to Best Buy for further assistance.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202042620-0022) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
ASUS - ROG Zephyrus 14”
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My brother loved this gaming Laptop!!! Just perfect for him.
I would recommend this to a friendReview
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really small for a gaming laptop, and the laptop kept heating up
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear laithalabdalla ,
We regret to learn that your product overheating , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0098)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
- Cons mentioned:Heat
Keyboard Burns Your Fingers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs so hot playing cyberpunk that the keyboard literally burns my fingers. With the screen closed and using external monitor/mouse/keyboard, it will overheat and shut down. Useless for high graphic gaming due to these obvious faults. Waited too long and now can't return. Waste of money.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that the unit overheats and shuts down. This is not the kind of experience we want our customers to have. Have you tried to close all background apps and update your Windows OS? You can refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
RAM was not 16
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this laptop and it says it has only 8 ram installed, why?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MuseIT,
We certainly understand your disappointment and the inconvenience this may have caused.
If you received the laptop with 8GB RAM instead of the advertised 16GB, we recommend that you contact BestBuy for a resolution. Should you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: https://www.asus.com/us/support/Article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Works Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Not problems. Fans work great to cool it down.
I would recommend this to a friendLittle power house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it. Portal and fast . Loved the 16 10 aspect ratio
I would recommend this to a friendCool Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's pretty cool. Runs pretty well. Good ovr laptop
I would recommend this to a friendi like
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer - not bad computer- decent computer - i like
I would recommend this to a friend