Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Gaming in a little package
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little gaming machine. Runs cools and great display
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's awesome!!! Speed is fast!! No issues so far!!
I would recommend this to a friend- Pros mentioned:Battery life, Build quality
Excelent system... just a tad on the small size.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11: Check Processor Performance: Check Stunning Graphics: Check Sleek and nice physical case: Check Screen Size: ........ That is where it got me. So if you are a gamer really on the go, and have tight conditions... Well, this is probably going to work for you spectacularly. If you are playing games with larger maps, or need overlays, or a lot on the screen at once, you may need to consider another machine... or at least get yourself a 2nd monitor (which then defeats the purpose of a powerful laptop) This still was a very good system... very power, fast. Running with Windows 11 out of the box, it is ready to go with the latest OS. Connecting on WiFi6, it flew on the updates and we were up and running in a short while. Installed League of Legends, which my son then used for a College Level matchup, and the system performed as well as his desktop for him, with no issues. Downloaded and installed COD, well, that is where things just showed their size. The lack of size on the screen made things a little more difficult. And if you are serious Gaming, you want the screen size. The hard-disk space is pretty large, you will easily get 2-3 of the biggest games on there... wouldn't push it past that. All solid state, light, and easy to carry around. Got several hours on the battery, didn't drain it. The RGB keyboard is a really nice touch, and it has GREAT feedback. So bottom line, if you are a mobile gamer, and need a good system... this one is here. If you don't need the mobility, and want a bigger screen, easy to add a 2nd monitor.
Disappointing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer that I received is simply just annoying. Whenever I do certain things, the screen will just go black. I know my computer is still on because I can hear the audio and can click around. The screen just stays black and the only way for me to fix it is to shut down and turn it back on with the power button except sometimes once I log back in the screen just turns black again and I have to repeat the process. To make things worse, every time I turn on my computer and log in the screen once again goes black (I literally watch the screen fade to black once I log into the home screen) and I have to repeat the annoying process of turning it off and on again. I've had times where I had to turn my computer on and off over 10 times just to use my computer. The computer I bought was opened before but it was also geek-squad approved so there should really be no reason for all these issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EthanTruong,
I'm sorry to hear about your issue screen with the screen. This is not the kind of experience we want our customers to have. Have you updated the Windows OS and the BIOS? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
Not happy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as impressed by the quality as I would have liked. Currently exchanging for another model
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mendo,
Certainly, we understand your disappointment with the quality and you are planning to exchange for another. We do take these negative product experiences very seriously and we will pass this over to our product team for further improvements. If you have not returned as yet and wish for me to investigate your issue, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Hot and buggy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never leave reviews for items but this really upset me. Bought this due to the highly acclaimed 2021 version and heard this one had a lot of new features. I was so excited only to be let down by ASUS. The computer was burning up on simple browsing and severely lagging and stuttering animations when opening windows. Also the sound would cut out and sound choppy for some reason. I never had this happen with any other computer before.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Roman,
It's unfortunate to hear that the unit is hot and the sound is not working correctly. This is not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Troubleshooting 2 - https://www.asus.com/in/support/FAQ/1015070/
Loved it when it worked but suffers quality issues
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and last time I'm ever buying an Asus product. I loved it when it worked but quality control is an issue with these laptops. When I received my first, the screen had a dead pixel. Received a replacement and work fine for about 6 months then the laptop will not power on (motherboard issue). Asus customer service is atrocious and Best Buy can't help because you'll need to talk to an Asus representative. Yet, you can't get a hold of a rep since Asus directs you back to Bestbuy for any service needed. So, now I'm stuck with an expensive paperweight. Purchase with caution.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MarkJ,
We sincerely apologize for the poor experience you have had with this model. Best Buy is an authorized service provider for ASUS laptops sold through them so that is why you were advised to return to Best Buy for servicing/warranty support. However, if for whatever reason you're unable to get help from Best Buy you can reach out to us for warranty support as well. Please find out contact details in the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/callus
Impressive hardware, underwhelming experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t appreciate Apple products properly until I had to use this laptop. It’s got powerful components and looks nice, but don’t expect to get the promised 8-10hr battery life, efficient on-the-go workhorse unless you spend time tweaking things. Out of the box it runs hot and loud, burns through battery, and won’t sleep properly on battery (what I’ve found so far). I’ve done a clean install and tweaked several settings to get closer to the promised experience, but the point is I shouldn’t have to do this. Between ASUS and Microsoft it seems like I’ll have to continue tweaking as various updates break this or that. I never thought I’d prefer an Apple laptop over a Windows laptop, but tighter integration and control over the entire product really tip the scales towards Apple.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stephen,
Thank you so much for the feedback, I'm sorry to hear that you experienced those issues out of the box. What you've experienced was not intentional and this is a random case. Please refer to the FAQ below to improve your PC performance and reduce the heat. For any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Troubleshooting 2 - https://www.asus.com/support/FAQ/1015064/
Troubleshooting 3 - https://www.asus.com/support/FAQ/1042630/
- Pros mentioned:Battery life, Build quality, Portability
All The Laptop Most People Need
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this 2022 G14 for a few weeks now and have used it for media consumption, video editing, and gaming. It has handled everything flawlessly. The build quality on my unit seems to be very good with no screen, fan/thermal, battery, or keyboard/trackpad issues. The battery life is very good when you properly tweak the settings. The really nice thing about the G14's (besides the price and portability) is that a lot of people have them so there are tutorials on Youtube on how to do any sort of upgrade, optimization, or repair you may be interested in. I would definitely recommend this laptop for the vast majority of people.
I would recommend this to a friend - Pros mentioned:Battery life, Performance, Portability
Worth it!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I am extremely satisfied in every way. This biggest complaint I have is the Wi-Fi chip it comes with. It's garbage but can be replaced easily for $20 and about 30 minutes. The battery life is even better than I expected for doing office tasks/homework, and it also provides impressive performance while gaming. Definitely the most powerful laptop on the market, but I would say it's the best option considering its excellent battery life, compact form factor and relatively cheap price. Afterall, the main reason to buy a laptop is portability... I feel many gaming laptop's loose that.
I would recommend this to a friend Gets very hot and system crashes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop gets very hot and the system crashes any time it's on battery power. Its performance is alright but the constant Blue screen of death is so annoying. Had to return it because of this. It's unusable, but maybe I just got a bad unit.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Goro,
We're sorry to hear about the overheating issues you had with this unit and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Broke down after 15 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the laptop on March 29 and it was working well. On April 13, I was unable to log onto the internet, and I checked the device manager where it said that the WLAN card was not working properly. I tried troubleshooting on Windows, myasus, and I eve tried reinstalling the drivers, and now it doesn't even detect the card anymore.....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ahmed,
We're sorry to hear about the connection issues you're having with this model. We would recommend that you perform a system restore on this model to a point where the connection was working. Please atempt the steps in the FAQ below. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Windows 10 - How to restore the system to factory default settings?: https://www.asus.com/en/support/FAQ/1013065/
good and bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hmm, my laptop screen keeps fading away. Did I hear about the 60hz and 120hz making the laptop not display or wake up? I also stories about replacing the M2 Drive but I feel like this should all work out of the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rayray,
We're sorry to hear about the issues you're having with the display on this model. We would recommend updating the graphic driver on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Froze many times
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop randomly froze many times while i was doing schoolwork and the fan blast loudly randomly. Asus needs to fix this problem because I was so hype about this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaylee,
We're sorry to hear that you're having issues with your unit freezing. Please allow us to make your experience with ASUS a better one.We would recommend that you back up yor data and perform a system reset. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
G14
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would like to start right out with I really liked this laptop but I am disappointed that I couldn’t find a working unit. I went through two laptops with similar issues. Both had terrible backlight bleed, faulty switching from 60hz to 120hz. I tried restarts, complete reinstalls, BIOS update, and driver updates with no improvements. When I was able to play a game, the screen blacked out, Elden ring at high 1080p 3hrs. If your a lucky one this laptop would be great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
We're sorry to hear about the unfortunate experience ou had with this model. Based on the issues you described, we would recommend that you have this unit sent in for servicing. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Poor quality control
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first unit I purchased the day I got it because it refused to turn on. My second unit was stuck on a faulty windows boot for several reset cycles after less than two weeks of very light use. I’m disappointed in the quality control and will likely be looking at a different brand of gaming laptop after I return it. I had really high hopes and was originally only looking at ROG, and was really excited to either get the g14 or the flow x16, but now I don’t think I’ll get others and look at the competitors instead.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AriM,
We sincerely apologize for the issues have you experienced with this model. This is definitely not the norm and not the kind of quality of products to expect from ASUS. Please follow the steps in the FAQ below to troubleshoot the power issue. We value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0036" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/#:~:text=Press%20and%20hold%20the%20Power,try%20to%20restart%20your%20laptop.
Not enough GPU
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept crashing when trying to play game. Couldn’t even get to the menu screen before it would crash. I loved the size but definitely needed more power. I decided to go with the M16 with the 3070 ti.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jayala482,
It's unfortunate to hear that the unit is crashing when trying to play games. What you've experienced was not intentional and this was a random case. Seen that you go with another model. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Drivers wouldnt update. This it stopped working.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received mine about a week ago and when I tried to update the graphics card drivers It gave me multiple errors. Now it will only run chrome and does so extremely slowly. For almost two thousand dollars this is a joke. I will be taking mine back as soon as possible.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that driver failed to update. This is not the kind of experience we want any of our customers to have. If possible, can you please provide me with the error code at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Temps are terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible temps. I literally just bought this and temps idle at 65-70 which isnt normal. Laptop gets hot fast without doing anything. I couldnt even play the new MW2 because it just kept saying “graphics are out of date” i tried to install drives and nothing fixed it. Ive tried to play a game, and the temps got up to 95. My laptop overheated the first day and turned off and i couldnt get it back to turn on for 15 minutes
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Toma,
We do understand your concern about thermal issues.
It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. In idle mode, Windows Update and antivirus software will run hte the background. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Amazing product, but new BIOS killed it. Returned.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful machine until a faulty BIOS released by ASUS started killing them. An absolute shame as, after getting lucky in the QC lottery, and being able to enjoy a compact and powerful laptop - a manufacturer BIOS update (316) forced bootloops which made the device entirely unrecoverable. Luckily within the holiday return window. Not much competition in this space. Was so excited for the potential. Shame.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Muffnman,
Absolutely, it is an amazing product.
We certainly understand your disappointment and the inconvenience this may have caused if the laptop goes into a bootloop after a BIOS update. Usually the following can be performed to resolve the issue. Disconnect any external device that is connected and try to go into the BIOS setup and load default settings. If this didn't work, unplug the AC adapter and drain the battery completely, this will reset the CMOS into default or factory settings. Once fully-drained reconnect the AC adapter and power on the laptop. If problem persisted, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the laptop or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty