Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Craptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn't provide more than 2 hrs use on a full charge, the AC charger/adapter doesn't work, it's been impossible to track a replacement down even through Asus customer service which is a vague labyrinth, and the touchpad isn't very reliably responsive. Hopefully I can return it beyond the 30 day period because I didn't even really have a chance to use it within those 30 days to find out it is a piece.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RobWilson,
I'm sorry to hear about your experience with the battery life and the adapter failing to work. This is not the kind of experience we want our customers to have. Have tried to use a different power outlet? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to give a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1012793/
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Ran into problems with just 1 month of usage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just used for a month and ran into boot s/w issue. Expected to work better for what we paid and not act as a cheap laptop so soon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BUB2k4,
I'm sorry to hear about the boot issue. What you've experienced was not intentional and this was a random case. Have you tried to reset the BIOS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
Laptop Caught Fire
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product built cheaply. It barely worked from the moment I bought it. 1/3rd of the time, the screen would go black after booting up and I’d have to hard reset it multiple times until it would stay on. But the worst part is that while geek squad was working to help me fix it, the dang thing caught fire and needed to be tossed out. I only owned it a month…I’ll never buy ASUS again.
No, I would not recommend this to a friendBuy with caution......
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets really hot and you can only uses asus drives for the GPU you cant pull them from amd.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jfield33,
It's unfortunate to hear that the unit is hot and it only uses drivers from the GPU. This is not the kind of experience we want any of our customers to have. Have you updated the Windows OS/BIOS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could, I would give it a negative star. I waited for it for ten days and I received it today. But it's a bad one that I can't start it. The light is working but the fan doesn't so the computer is really hot. I tried many times with or without a power supply and they all failed to start the computer. Really terrible quality control!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jinyi,
It's unfortunate to hear that the unit failed to start. This is not the kind of experience we want any of our customers to have. Have you tried a hard reset? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Great Creator's machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Killer performing machine. I use it for mainly video editing 4k videos for my YouTube channel on the go. I travel a lot so this unit keeps up with my Ryzen 7 desktop I use at home. Its a great gaming PC however if you upgrade the RAM and add a better M.2 SSD this becomes an amazing machine for a lot less $$$$ than a general non gaming units. I use it to LIVE stream on the go with OBS and Facebook live and it has no issues with that plus it can multi-tasking like no tomorrow. I am adding a trvavel monitor as well to help with the video editing and my photo editing. doting software. DO NOT BUY THE PREVIOUS MODEL! The screen responds time is absolutely garbage. I had that model for 1 day and returned it for this model and it was a night and day difference on the screen and performance.
I would recommend this to a friend Not worth the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the first one because it wasn’t capable of connecting to the internet due to something being wrong with it. So I was given a replacement and immediately upon setting it up in getting several errors and on top of that my battery is only lasting 40 minutes on a full charge
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Cynrg8,
I'm sorry to hear about the battery life on your replacement model. Have you tried to close all background apps and update your Windows OS/Drivers? You can refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
- Pros mentioned:Build qualityCons mentioned:Heat
thin and light performance laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very nice laptop packs in amazing performance for its size and weight, the keyboard is a dream to type on but personally I faced issues with its cooling
I would recommend this to a friend Not worth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor battery life always crashing poor performance
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tdfk,
We are sorry to hear about the unfortunate experience you're having with the battery life on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Troubleshooting:https://www.asus.com/us/support/FAQ/1043914
Lemon and poor service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Non stop errors, blue screens, and failures and only a 15 day return policy. This will be the last laptop (or any electronic device) I buy from Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JimD,
We're sorry to hear about the unfortunate experience you're having with errors and Blue screen on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - How to fix Blue Screen Errors in Windows (BSOD): https://www.asus.com/support/FAQ/1042499/
- Pros mentioned:Battery lifeCons mentioned:Heat
Best laptop I ever had!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced it from my 2018 Macbook Air and my 2020 G14 and this is a all in one package! In eco mode (which is the MUX switch) I got 5-6 hours with web browsing and could probably get a another hour out of it. Reading another people reviews and videos my unit have no issues it does get a bit hot but thats is expected from a small form factor packing a powerful CPU and GPU. It is powerful enough to play VRCHAT (ultra settings 60-120fps with the quest using a link cable and probably with air link was well) Past 2 years I been using macbooks because of the quilaty and vaule and this laptop definitely love the quality I traded a series X for this laptop so I only got this laptop for 650$ but I will be buying again! ASUS are the best in hardware and have no another quality or vaule was another brands.
I would recommend this to a friend - Pros mentioned:Build quality, Performance, Portability
Great device ... when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - hardware is super capable ( read plays most new games on high settings over 60 fps ) - the format is very portable - screen is amazing ( good speed, high res, very bright, 16:10 aspect ratio, slim bezels ) - device feels premium - keyboard is great cons: - when going with Asus it feels like you're playing a QC gambling game (never had these issues with laptops from Lenovo, Apple, Microsoft) - really pushing the thermal envelope burns the laptop so you'll need to reduce Total Device Power allotment and buy a laptop pad with a big fan Punchline: if you survive the QC gamble you have a great laptop on a great discount. Just don't hesitate to return if it misbehaves like I've done.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Lucian D,
We appreciate you sharing your feedback on this model. Your feedback helps us to continuously improve the product and create a better user experience. We take customer satisfaction seriously and we want to make sure that you are happy with your purchase. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2203000528-0062" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
DOA - screen issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powered up the unit (took an unreasonably long time - 45-60 seconds) to boot, then display had a long line across it during the windows install. Exchange submitted, will revise rating if the next unit doesn't have hardware issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear bigmk777,
Thanks for bringing this to our attention. We sincerely apologize for the inconvenience and that you had to return it. I will be letting the related department know about this concern for continuous improvements to the product line. We value your feedback and concerns as this will aid in any improvements that need to be made. For further assistance, please provide me your serial number along with a screenshot of this review to customerloyalty@asus.com. I'll do my best to provide a quick resolution to your case.
Thank you for choosing ASUS!
Best Regards, Jonelle,
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Awesome 14" laptop for professional graphics work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 of these for the Sales and Marketing team at my company and they love the things. Only complaint I hear is they do get hot under load. Like most laptops these days, especially smaller ones, there are not meant to sit on your lap anymore - or even on a soft surface. Time will tell to the longevity of it's construction (what always seems to kill laptops these days) but for the hardware, it runs the Adobe Creative Cloud suite extremely well, which is what their primary workload is and requires decent RAM, a fast SSD and solid GPU to do well.
I would recommend this to a friend Step it up ASUS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop came with a faulty screen. It had horizontal lines across it. No amount of troubleshooting of drivers / graphics / bios was able to rectify the problem. I was super hyped, but unfortunately I was forced to return it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Keeeyoook, I am truly sorry for the inconvenience and that you had to return it.. This is absolutely not the kind of experience we want any of our customers to have. Based on the issue described it does indicate that the problem is hardware related and will need the attention of a technician. If you have any other concerns you can email us at customerloyalty@asus.com and we will explore every possible avenue to address the issue the best way we can. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Pros mentioned:Build quality, Display
Great Product for the Price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been through a few gaming laptops over the years, (last one being a gigabyte with a 3070 and i7 11k) and this little guy can handle its own, every AAA title ive thrown at it is running everything ultra with no hiccups. Im not a huge fan of AMDs drivers but still pairs well with the system. It does have 8GB of Vram which i think is great vs the lower Vram offered in other laptops. Great build quality, feels good, sounds good and runs even better, the screen is crisp. Only downfall is a MAX of 24GB of ram since 8GB is in the mobo the one slot for ram only allows a 16GB stick for a total of 24GB of ram. Very satisfied with my purchase. Highly recommend!!
I would recommend this to a friend - Pros mentioned:Performance
quirky but good value performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has its quirks. First of all, I feel scammed that there is no matrix display on all units and it's only there if labeled on the box. But back to the quirks. Sleep seems to be somewhat broken. Things will go crazy, USB ports won't work, or apps won't run until a reboot. So if you shutdown or restart often enough it can run smooth. Spec wise this is a pretty powerful content creation slash gaming unit. Switch emulation is great, resolve runs smooth, and Lightroom is fast. Oh the screen is a bit of a downside. It says 100% srgb but image quality is not so accurate. It looks great don't get me wrong but colors and brightness will be way off if you export it to your phone or publish to the web. I use an external display to edit any photos.
I would recommend this to a friend Screen stopped turning on.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really happy with it for 4 days and then my asus and a bunch of windows updates happened now the built in screen won't turn on. it's going back to the store. HDMI monitor was working.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the internal screen failed to work. This is not the kind of experience we want any of our customers to have. Have you tried to re-install the graphics driver? Please attempt the steps from the FAQ below. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
Dont buy unless solitaire is the gaming you're doi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy this, it sucks at running any game like cyberpunk or even god of war. I will be taking this back because its a joke and its pathetic...
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MikeW,
We sincerely apologize for the slow performance issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0046" for reference.
We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook/Desktop/AIO] Troubleshooting - System is running slowly: https://www.asus.com/support/FAQ/1042398/
Shouldn’t be having issues with quality control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality control is bad. Not happy with the decent amount of backlight bleed. Really would be a great laptop if I can get one without any issue. 16:10 screen is nice
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zach,
We're sorry to hear about the backlight bleeding issues you're having with this model. We would recommend that you reach out to us via email with vieos/images of the backlight bleed so we can hve our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support