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Customer reviews

Rating 4.1 out of 5 stars with 1581 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,581 reviews
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Graphics are great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the color of it. Puts off alot of heat. I had to buy a fan for it to cool it off. The battery won't last very long while playing high end games. I have had to re-enable the graphics card after it over heated before I bought a fan.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear HeathJ ,

      We regret to learn that you are experiencing overheating issues, We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below , If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0053)Thank you for choosing ASUS.


      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/FAQ/1015064/
      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my 3rd gaming laptop and by far the best one that ive ever own. The battery, small form factor, and premium materials all contribute to a great feeling.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    This needs more attention!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my first gaming oriented laptop, I love it. I’ve been using it for school and gaming mostly and I have had zero issues with it so far in my month of owning it. With this being the lowest spec model you can buy, I think it’s plenty for most people. It’s probably overkill for my uses. If you’re in college and need a school computer that is also capable of running games and even content creation, then this is it. This model definitely deserves more attention as a lot of youtubers mostly review the 6800s version. Pros: Smooth gameplay on every game I’ve tested Display size increased Webcam Form Factor and portability MUX switch is now available microSD card slot has been added Cons: Heat can be concerning at times but it only peaks to the 96°C during heavy gameplay. Battery life is obviously terrible unless you disable the dGPU and turn power saving on. Price points are significantly higher than previous models with the lowest spec being around the same price as last years highest spec.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Trackpad feels like ice it glides so good and the laptop runs majority of games decent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Excellent Graphix quality and fast. Bought one for my daughter and liked is so I went back and got me one.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop hoping to replace my old razer, I do r regret moving to asus, great product and well build. I like it so much I’m saving for the handheld too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is good for what I use it for the only complaint I have is the battery life. Also if you're gonna buy this laptop get a cooling stand with fans because the laptop turns into a furnace while playing games or watching videos you Don't wanna overcook your CPU & GPU.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop, but needed tweaking (read for fixes)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great here are my positive and negative reviews, along with various fixes: Positives: 1. The laptop is quite fast for all my work and STEM software (many of which requires windows platform) The trackpad is large and has good palm rejection. The clicks seem to be sensitive away from the corners 2. The typing experience is great (when not hot! - see negative review). The keys feel better than the previous g14 models and the white keys make the letters much more legible than the previous silver. 3. Comes with little background software and does not bog your computer down with bloatware 4. Really bright screen with good contrast. I can switch it to 0% brightness in the evening and during the day I can work comfortably with just 40%. Negatives: 1. Really Hot keyboard: The laptop keyboard gets really hot (hurts your fingers) as the CPU temperature went up to +70C when I first started up the laptop. Even on idle the temperature didn't drop. I solved the problem by running on Silent mode (see Armory Crate). Then go to Power Options > Edit Plan Settings > Change Advanced Power Settings, and change the power restriction to the CPU to min 5% and max 90%. I also switched to "Eco mode" and turned off "Panel Overdrive" in Armory Crate. Now my temperature is around 50C for general work tasks. For most work tasks I prefer to run my CPU at lower power (and hence lower speed) while running it in silent mode (see Asus armory crate). I prefer not to hear the fan, so these settings are perfect for most tasks. 2. Screen Flicker when connecting power cable: Whenever the power cable is removed or attached, the screen flickers off and on again, similar to the video "ASUS ROG Laptop bizarre black screen issue" on YouTube. My wife has the 2020 model and it did not have this problem. 3. Flashing/flickering red light for facial recognition (near camera module): The face recognition sensor keeps flashing the red LED when in the lock screen, which is really annoying. I would have preferred ASUS used an IR LED instead of visible red light. You can turn off Windows Hello to avoid the red flashing light, but will lose facial recognition capability. 4. Keyboard LED panel periodically flickers during Sleep mode: You can solve this issue by going to the armory crate, under Device > System > Lighting > Sleep (off). But after restarting, it was toggled on again. 5. No adaptive brightness capability. You need to manually change brightness. 6. White paint longevity: Although it looks great new, I am a bit concerned about the longevity of the white paint, I did notice some pin holes in the paint. That is not a problem for me. But I am concerned if over time the paint will show signs of wear and tear. Summary: Overall most of the negatives could be fixed with tweaking, or with a software patch from ASUS, with the exception of the red light instead of IR for facial recognition. Overwhelmingly this is a great laptop and an improvement from previous generations (which were already good laptops), especially regarding the brighter screen and keyboard with better typing experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Yikes, Slipping quality from ASUS

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value buy for any developer/game designer. Only issue is I had to lookup how to disable the startup sound. I also hate the fact that in sleep mode you need to hard reset the laptop. Works great other then that. just another Asus product that has quality slipping.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Superb Quality Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming laptop I have ever personally used. After some tweaks to the stock configuration the Zephyrus G14 runs quiet and cool under heavy load. 10/10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop, good value, horrible wifi experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value purchase overall but minus a star for bad wifi card. Fried in under 3 weeks of very light use and the process to replace was a headache. Having to do that to get a 1000 dollar laptop to have wifi is unacceptable imo.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Gaming laptop in this price range!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is too good. Even after a year the performance is amazing and the battery life is not bad compared to other gaming laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Solid home rig substitute

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great laptop. Performs well for gaming and standard needs. Specialized apps for asus make using the computer to its fullest super easy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer, it runs really well, no lagging issues playing my games and never had a virus problem!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Ultra lightweight BEAST.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An allrounder feature-packed laptop with top-built quality. It comes with the latest hardware and software at a competitive price.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Goated laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs a bit hot but i love it. You can find optimized settings online on YouTube or Reddit. Worth it if there’s a sale. I got mine for around 1100

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    best bang for your buck

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best gaming laptop for your dollar. even does productivity tasks exceptionally well. battery life is great.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Don't buy this.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop games, and it does it well. Here is the problem, It is so ludicrously hot and I just don't just mean while gaming. This this is smoldering hot at all teams even when just while sitting on the desktop with nothing running. Do yourself a favor and find something with better cooling. Even though this laptop uses liquid metal it for some reason has serious issues dissipating the heat.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Charger is defective

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer itself works well however, the charger went bad on pretty quickly and I am yet to find a replacement charger for it.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast , slim, and barely had any problems. Does get pretty loud though.

    I would recommend this to a friend