Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- |
- SKU:
- 6494638
Customer reviews
Rating 4.1 out of 5 stars with 1581 reviews
(1,581 customer reviews)Rating by feature
- Battery Life4.0
Rating 4.0 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Rated 5 out of 5 stars
Excellent Compact Gaming Laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great 14" gaming laptop. Has the power to play newer titles without issues.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Zephyrus G14
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop has been good so far. Smooth and no problems noticed.
I would recommend this to a friend - Pros mentioned:Display
Rated 5 out of 5 stars
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Execllent screen and with good processor. Got it at $1100 with discount.
I would recommend this to a friend - Cons mentioned:Heat
Rated 1 out of 5 stars
Terrible laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, one of the worst things I've ever purchased. It overheats easily, has no fail-safe shut down of any kind in case it freezes during boot-up, which it does. Something about having windows 11 with a radeon GPU is incompatible, absolutely refuses to play certain games, and crashes or Bsods on almost every other game. Even low-spec games. For the price it doesnt even come close to comparing to other laptops in the same price range, and i cant even return this stupid thing. I have to go to asus directly to claim the warranty because best buy's returns and exchange policies are so customer-hostile. And Asus wants me to pay for the label amd the shipping amd handling AND the shipping insurance which adds up to around 100-120. Just so they can do nothing to it and send back a new piece of crap laptop that has the same issues. Do not waste your time. This is a money waster, go to anywhere else.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Matt A,
We sincerely apologize for the poor experience you've had with with your ASUS laptop. This is definitely not the norm and is not the type of quality to expect from ASUS products. We recommend utilizing the manufacturer's warranty to get the issues resolved and you can purchase a shipping label from us a as well, if your device's warranty does not cover 2-way shipping. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0110" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Build quality, Portability
Rated 5 out of 5 stars
Excellent all AMD machine!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great power on this little machine. Very slim easy to carry around I can handle any task you throw at it with ease. The screen quality is excellent. Very good product from AMD and Asus
I would recommend this to a friend - Pros mentioned:Performance, Portability
Rated 5 out of 5 stars
Incredibly compact and packs a punch!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once you configure the power settings on this laptop, it's an absolute powerhouse. I turned off Turbo Mode and used performance mode to avoid getting the laptop too hot. Love the travel distance on the keyboards and the responsiveness on the touch pad! Perfectly compact to stow away in a bag and game on the go!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Day one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good bought two of them for my wife and I. Solid gaming performance for its specs.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
10/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.she still going strong after 1 year so far so good
I would recommend this to a friend - Pros mentioned:Display
Rated 5 out of 5 stars
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far i love the display and power this laptop has. Unplugged battery foamy last long though.
I would recommend this to a friend Rated 4 out of 5 stars
4,5 stars. Excellent computer.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. I bought it one year ago and the only thing that i have to say is the pc heat up when you play heavy games.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Overall a great gaming laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I play games such as GTA 5 and Hogwarts Legacy on mid graphics and it runs great.
I would recommend this to a friend Rated 3 out of 5 stars
Bruh
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is alright but now, it seems to be falling behind in the games that I want to play. Sadly there is not much I can do since no one wants to give me a job so I can't get the current iteration of this laptop.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Great performance, great deal.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this at a greatly reduced price as an open box. Excellent performance laptop
I would recommend this to a friend Rated 5 out of 5 stars
14" beast
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a 14" this laptop is a beast. Can run any game smoothly and handles high graphics with ease. The anti glare screen is great. Touchpad is perfect and i like the laptop design as well. For the price tag its a great deal if you dont mind the 14" screen especially when gaming. The only problem is that it can reach high temperatures when gaming.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Perfect gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop for my sister as a graduation present and she loves it.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Home user
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good PC for gaming, and viewing movies online.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Good portable and powerfull gaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good computer for those who want powerful and portable gaming laptop runs most games
I would recommend this to a friend - Pros mentioned:Build quality
Rated 5 out of 5 stars
Regardless of other reviews. It's great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok only had it for 3 hours so far, but at least I can report it is fast, beautiful, the screen is great AND bright (438 bits) with lux app, the screen is not cracked or leaking light, the temps are normal for the laptop, the fans work. Before it arrived I was getting nervous because of all the negative comments that started popping up, we mine is great!! It's a really nice size too. Keyboard backlight looks good. I am very satisfied.
I would recommend this to a friend Rated 5 out of 5 stars
Great laptop for the money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product for gaming and work on the go. The computer is smooth and not laggy at all. I haven’t had any issues with it. The only thing that could be improved is the battery life. It tends to die pretty quickly, but if you’re going to be using it while plugged into the wall you shouldn’t have any issues whatsoever
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Heat
Rated 3 out of 5 stars
Amazing screen/batt life, bad AMD encoding
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop, I'm sure lots of folks would love it, it's got an enormous, beautiful, BRIGHT screen that's easily the best you'll find at this price point in a rig w/ a dedicated gpu.. and it performs well, I simply had to return it because it got too hot and AMD's hardware encoding is awful, for anyone using this for video work. I don't game so I have no idea how it works for that, but I'd say probably rather well.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gnomechomsky,
I'm sorry to hear that you return the notebook because the unit is hot and AMD hardware encoding is not working as expected. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support









