Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Ok but not worth the price.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product's inner charging port broke immediately repair is 400$. Pc has tons of Problems utilizing the GPU. It does not have a real ROG menu for GPU and CPU, it uses an armory crate which is just bloatware. I have had 900$ gaming laptops that were much better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jon H,
We're sorry to hear about your disappointment with the device. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2203002239-0069" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Defective Laptop from the Start
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I downloaded the latest BIOC update and my laptop completely died. The computer said not to unplug or turn it off during the update so I didn’t.. and it overheated (even though I turned on the turbo fans prior to). I’m so sad, I JUST got this laptop a little over a week ago, I downloaded Opera GX, and I didn’t even get the chance to play a game on it before it died, I’m so sad. Thankfully I got a warranty on it but I was hoping to not have to use it ever, I’m gonna try taking it to BestBuy to see if I can get it repaired but the screen stays black and the keyboard lights up red no matter how many times I try to hit the power button.. :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MariaD,
We are sorry to hear that your computer stopped working. Please allow us to makeyour experience with ASUS a better one. We would recommend that you have this unit sent in for servicing so we can have our team lookinto this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great for Training
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop dedicated for Zwift. Using this connected to an external monitor and keyboard for use during Zwift training. Get around 100 fps depending on the course.
I would recommend this to a friend
Powerful and compact with minimal compromise
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I use this laptop for gaming when im traveling for work. This laptop can pump out heat when you have it under full load, so be sure to pair it with a cooling pad for extended gaming sessions.
I would recommend this to a friendLove it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laptop does run hot, nothing a cooling pad cant fix! it runs games like World of Warcraft : Dragonflight really well with addons, Runescape, Hearthstone and many others. perfect travel size too!
I would recommend this to a friendgood if you can buy at a discounted price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laptop can get hot while gaming, otherwise works fine
I would recommend this to a friendASUS is serious!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer, Pay attention to your passwords! From the beginng! Write everything you do in a journal!!!!!!! Dont trust you will remember!!!!! Lots of apps will ask you to set up new passwords!!!!
I would recommend this to a friend- Pros mentioned:Performance
Great for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several gaming laptops and this is one of the smoothest running ones I have owned. The graphics are smooth and the colors are vibrant. This all AMD machine performs far better than I expected for the price. It can be loud when running a graphic demanding game and utilizing an external keyboard and mouse is the way to go as it does heat up your hand if you use the built in keyboard.
I would recommend this to a friend Best bang for the performance and build quality.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best 14" laptop I've ever purchase. The power and capability that comes out of this 14" laptop is crazy and not only that, it's a gaming laptop.
I would recommend this to a friend- Cons mentioned:Fan noise
Small Workhorse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little computer. Can run a little hot and display could be a little bit better. Fans can be loud under load. However, very pleased with the machine and takes everything I throw at it.
I would recommend this to a friend Best laptop for $1100
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional. Even with 16 GB of RAM, I can work with Bridge, Photoshop and Lightroom running at the same time with no issues. This laptop is a mini monster.
I would recommend this to a friendPretty good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop. Slight Quality Control issues but nothing extremely noticeable. Has few annoying quirks in software and hardware. The speaker fizzles out when the laptop gets hot.
I would recommend this to a friend- Cons mentioned:Heat
Perfect while it last… BSOD/runs TOO HOT
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible ran so hot that my hardware started failing. BSOD within 1 year guaranteed if you don’t use a cooling pad. Other than the short life, this laptop was perfect in every way.
No, I would not recommend this to a friend $$ maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop makes me a lot of $$ Try it out!!!!!
I would recommend this to a friendBOOT LOOP ISSUE!! BOOT LOCKED!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The value is great for this price point of the a laptop, however please read the negative reviews as well. Mine arrived on 3/22/23, I did all the windows and ASUS updates and it worked for that day. Next day 3/23/23, I was gaming on it for about 3-4 hours (simple, non demanding title) and suddenly the laptop blacks out on me and it kept rebooting automatic repair. Troubleshooted for 3 hours trying to repair, reinstall windows, and boot from a USB (windows media creation tool). Couldn't boot no matter what I did. I will be returning this. Future buyers, beware of existing known issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MikeV,
We are sorry to hear about the issues you're having with your unit having boot loop issue. We do value our customers and take negative customer service experience very seriously. We would recommend that you have this unit sent in for servicing so we can have our team look into this issue. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
good gaming laptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this laptop for school and it’s really useful I can play league while taking notes 10/10
I would recommend this to a friendPower house gaming laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is powerful! It runs even new triple a games with minimal issues. It exchanges the heat pretty well too. Fans are loud but do a good job.
I would recommend this to a friendGaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my teenage daughter. It was the first time I’ve ever gotten a gaming laptop, and she seems to be enjoying it. Haven’t heard any complaints from her?
I would recommend this to a friendBest gaming laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gaming laptop just hate how it needs to be changing all the time to play long sessions
I would recommend this to a friendA bit too hot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this laptop is a great value for the money but it just runs too hot to my liking. I ended up returning it as I couldn’t strike a good balance with the temps and performance.
I would recommend this to a friend