Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- |
- SKU:
- 6494638
Customer reviews
Rating 4.1 out of 5 stars with 1580 reviews
(1,580 customer reviews)Rating by feature
- Battery Life4.0
Rating 4.0 out of 5 stars
- Speed4.6
Rating 4.6 out of 5 stars
- Display4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Amazing value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for open box on clearance and have had zero issues so far. Everything performs fantastically well
I would recommend this to a friend- Pros mentioned:Performance
Rated 2 out of 5 stars
Screen turned off
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent laptop. The screen turned off on me 7 times in a week so I returned it. Besides that it was a great laptop. It ran csgo very smooth
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GradyK,
Indeed, it is a decent laptop.
We do understand your concern regarding the screen turning off randomly and the inconvenience this may have caused.
Usually, the screen will turn off randomly while updates are being applied in the System Registry, which is normal.
Should you need further assistance with ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Rated 5 out of 5 stars
Great Laptop / Slight Flaws
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I'm rating this 5 stars as it's slight shortcomings aren't worth taking a star. Plus there are some suspicious looking 1 star ratings on here. Coming from the 2021 G14, this is improved in basically every way. The major improvement being the screen, it's not even close compared to the older G14. This new screen goes close to 500 nits, and reminds me of my MacBook Pro / iPad Pro. The high resolution also makes it look almost "retina" like. For the other stuff: -Trackpad is bigger and feels like glass. -Color scheme is great, no more silver, now it's all white. -Windows Hello (Face ID) works great, like an iPad basically. -Feels solid and no creaking/weird noises. Some Cons: -Touchpad feels slightly loose (just like the old G14). -Slight light bleed on bottom and a small area on top (I don't see it for normal tasks, but if you have the brightness up with a dark background/movie you can see it. -Heat, this gets hotter than the older model, but the vapor chamber seems to disperse the heat better. I noticed the keyboard stays cooler than on the other G14. Overall it's a solid machine. I was looking at the X-1 Carbon and other alternatives and to get something with DCI-P3 screen with 500 nits by itself starts running you $1,500+. With this, you're also getting solid gaming performance and crazy power. So there isn't anything else I can think of to compare it to at this price point. I also had a Surface Pro 8, and unless you need touchscreen, this computer completely destroys that one in every single way (Keyboard, Screen, Touchpad, Battery, Speakers, Etc).
I would recommend this to a friendRated 5 out of 5 stars
Amazing computer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer! I think this is a good deal for the price!
I would recommend this to a friendRated 5 out of 5 stars
Too hot sometimes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good laptop, although it gets really hot at times. Aside from that everything else is great! Definitely recommend a fan for it!
I would recommend this to a friendRated 5 out of 5 stars
College student
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really good for a college student, maybe the only thing that it needs is a touchscreen and it would be perfect
I would recommend this to a friendRated 5 out of 5 stars
Values great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great price for the laptop. My child uses it for online schooling
I would recommend this to a friendRated 5 out of 5 stars
Solid overall
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid laptop and love the brand. Has very high end components but slightly low battery life
I would recommend this to a friendRated 5 out of 5 stars
Amazing computer, amazing price!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came sooner than expected and I got it for a great price. It is so amazing and was worth every penny!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Very nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good. I would recommend to my entire family and all my friends.
I would recommend this to a friendRated 5 out of 5 stars
Great for $1000 on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no quality control issues with my unit. Worked great. Plastic feels kind of cheap but for the price its not an issue
I would recommend this to a friendRated 5 out of 5 stars
Excelent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect good produc good attention good store and good personal
I would recommend this to a friendRated 5 out of 5 stars
Seems Solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as a benchmark for the curious, this returned a PCMark score of 6,934 out of the box with no other software or hardware added.
I would recommend this to a friendRated 5 out of 5 stars
Awesome laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an great laptop for gaming.(Ryzen 9 with 6700S is the one i got). it works well with graphic intense games and looks great.
I would recommend this to a friendRated 3 out of 5 stars
Bad wifi card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer but wifi card is garbage, Every time I try connecting to a wifi it wouldn’t work even if it work it would still disconnect frequently only thing you can do is reset
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thanh,
We regret to learn that you having Wi-Fi issues , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2203002239-0042)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015073/#:~:text=Click%20%5BStart%20menu%5D%20%E2%91%A0%2C,then%20select%20%5BYes%5D%E2%91%A6.
Rated 5 out of 5 stars
Gaming laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a birthday gift for my grandson and he enjoyed using it.
I would recommend this to a friendRated 5 out of 5 stars
Solid performer.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is nice about this gaming laptop. Quiet performance, excellent speed. Games look great and perform great.
I would recommend this to a friend- Cons mentioned:Heat
Rated 3 out of 5 stars
One big problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good laptop overall, but it has one massive issue. Heat. Even when just using the laptop regularly and not doing anything strenuous like playing games, the top of the keyboard is extremely hot. Going to have to return it unfortunately. Just don't trust that it will last. The other issue is the horrible speakers. Just do not sound very good at higher volumes. Otherwise the laptop is really good, but these issues are too much for me to be able to keep it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Topher,
It's unfortunate to hear that your unit is running hot. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Bios to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0023) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/#:~:text=Make%20sure%20the%20vents%20aren,to%20perform%20at%20its%20best.
Rated 5 out of 5 stars
Great Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price, my son is enjoying his laptop..
I would recommend this to a friend- Cons mentioned:Heat
Rated 4 out of 5 stars
Overall Great Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop, but only issue i have is how hot the laptop gets. up to 90C worries me when i have all of the fans on
I would recommend this to a friend









