Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Amazing value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for open box on clearance and have had zero issues so far. Everything performs fantastically well
I would recommend this to a friend
Great product
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great graphics and really fast reaction only wish I got the 16 inch one. But still a great unit.
I would recommend this to a friendCollege student
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really good for a college student, maybe the only thing that it needs is a touchscreen and it would be perfect
I would recommend this to a friendLaptop
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good laptop, good resolution and fast drive, yes I recommend it
I would recommend this to a friendSeems Solid
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as a benchmark for the curious, this returned a PCMark score of 6,934 out of the box with no other software or hardware added.
I would recommend this to a friendAwesome laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an great laptop for gaming.(Ryzen 9 with 6700S is the one i got). it works well with graphic intense games and looks great.
I would recommend this to a friendGreat for $1000 on sale
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had no quality control issues with my unit. Worked great. Plastic feels kind of cheap but for the price its not an issue
I would recommend this to a friend- Cons mentioned:Heat
One big problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good laptop overall, but it has one massive issue. Heat. Even when just using the laptop regularly and not doing anything strenuous like playing games, the top of the keyboard is extremely hot. Going to have to return it unfortunately. Just don't trust that it will last. The other issue is the horrible speakers. Just do not sound very good at higher volumes. Otherwise the laptop is really good, but these issues are too much for me to be able to keep it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Topher,
It's unfortunate to hear that your unit is running hot. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. Have you tried updating your Bios to the latest version? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0023) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/#:~:text=Make%20sure%20the%20vents%20aren,to%20perform%20at%20its%20best.
- Cons mentioned:Heat
Overall Great Laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop, but only issue i have is how hot the laptop gets. up to 90C worries me when i have all of the fans on
I would recommend this to a friend Asus Rog
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the years that I had it play mini games and it was amazing
I would recommend this to a friendAmazing computer, amazing price!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came sooner than expected and I got it for a great price. It is so amazing and was worth every penny!!!!!
I would recommend this to a friendBad wifi card
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer but wifi card is garbage, Every time I try connecting to a wifi it wouldn’t work even if it work it would still disconnect frequently only thing you can do is reset
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thanh,
We regret to learn that you having Wi-Fi issues , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ: below, If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2203002239-0042)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015073/#:~:text=Click%20%5BStart%20menu%5D%20%E2%91%A0%2C,then%20select%20%5BYes%5D%E2%91%A6.
Great Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for the price, my son is enjoying his laptop..
I would recommend this to a friendSolid performer.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is nice about this gaming laptop. Quiet performance, excellent speed. Games look great and perform great.
I would recommend this to a friendSolid overall
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid laptop and love the brand. Has very high end components but slightly low battery life
I would recommend this to a friendExellent Computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and great graphics. Amazing price also. Using bestbuy credit card have an option to pay over time. Great gift for gaming kids
I would recommend this to a friendValues great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great price for the laptop. My child uses it for online schooling
I would recommend this to a friendAmazing computer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer! I think this is a good deal for the price!
I would recommend this to a friendPerfect computer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good computer, it runs fast and looks nice. It’s a good staring computer for someone I recommend buying it.
I would recommend this to a friendIssue after windows update
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the windows is updated the screen was turning off and turning on for 1 or 2 seconds. Then I returned the laptop to best buy back. Look of the laptop is too good.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MaheshbabuK,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you had to return it. We do value our customers and take negative customer service experience very seriously. After each Windows update we recommend updated the Windows drivers using the MyASUS application.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2203002239-0054) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support