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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1580 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,580 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop, solid power, no lag, easy to setup.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Okay, but with problems.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In theory, a great laptop. In practice, I have had multiple issues. The WiFi card takes incredibly long to connect to networks, and switching networks can cause it to crash, requiring a full reboot. Even dimming the screen and using only basic web-browsers, it is nearly impossible to get the "8-10hours" of battery life most reviewers are quoting. The additional keys for changing volume, muting your mic, and opening the laptop's power management software occasionally stop working at random intervals. Recently, I have also had the chassis crack (which seems to be a fairly common issue) despite not dropping or subjecting the laptop to any harsh punishment. Despite this, when these issues are not occurring, it is a great laptop. The screen, while lacking contrast and true HDR support, is bright, colorful, and smooth with great response times. It is however important to note that the screen uses a matte coating. This makes it seem much less vibrant (even though it boasts similar sRGB coverage) than other laptops with glossy screens) The keyboard and trackpad are (in my opinion) nearly on par with Dell's XPS 15, though the keyboard backlighting is rather dim and hard to see. Performance is great; however, the laptop does emit a lot of noise and heat, so playing with headphones is a must. Port selection, despite its awkward placement, is decent. Having a true HDMI port is a lifesaver. Though, do note that this HDMI port is only 2.0b, so 4k at 60Hz max. The speakers are useable, not great, they get easily beaten by an iPad or Samsung tablet. As for the design of the laptop, I am a bit mixed. Upon first using the laptop, it is apparent that it is much thicker than most reviews show it to be; compared to a Razer Blade or Alienware X14, the laptop is easily 25% taller. The screen hinge is also a little more wobbly than I would've liked, and the display rigidity is extremely poor (this is likely due to Asus drastically decreasing the thickness of the display to lower the overall thickness claims.) All in all, it would be a great laptop, if only its myriad of issues could be fixed. In the meantime, I would recommend you steer clear of this laptop, and look for alternatives, such as the last-gen Blade 14.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BenjaminG,

      Thank you for your comment.



      We certainly understand your disappointment and the inconvenience this may have caused regarding the issues you have experience with the laptop, these are random.



      If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Great laptop for gaming and productivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop for my son for college. He is in engineering and needed something that could run complex simulations and so he could game in his downtime. This laptop handles that and then some. With the new Ryzen 6000 series chip, it is super powerful and very efficient. The GPU is also a great choice for this device as it doesn't kill the battery right away and still has enough power to get things done. It's still a gaming laptop, so if you are gaming on battery it will still drain faster than if you are doing general use. But it's great overall.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TERRIBLE Laptop with non stop issues

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy this laptop again. Ever since having this computer, I’ve had so many issues from having it randomly reboot on me, going to sleep and unable to wake it without a hard reset, and recently after 8 months of use, the power completely shut off and I was unable to turn it back on. Now I’m sending it back to ASUS for warranty fix but that means I’m without a laptop for 2-3 weeks while they repair it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Mark H,

      We're sorry about the power issue you're having with the device. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have sent the device in for repairs and we hope that the issue gets resolved so that you can enjoy the device going forward.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0112" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Battery life, Performance
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Asus Hits the Bullseye!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome gaming laptop which has smooth sleek lines and is a real eye-catcher. It comes preloaded with Microsoft's newest operating system which is Windows 11. Upon unpacking and a quick top-off charge session, I noticed that there were quite a few Microsoft updates which needed to be downloaded and installed. Installation was relatively fast, and I experienced no hiccups. I did update the BIOS of this system during the set-up process as well as a driver update. I would like to start off by saying a few words about the audio speakers of this product. The sound was the best I've heard from any laptop. Usually, sound is rather meek for the size of speakers, but I was pleasantly surprised. Sound was very decent as compared to my other laptop computers. Lacking from this computer is a DVD/CD drive. Therefore, you will have to download all of your music files and or games. After downloading some of my favorite games I put this laptop through its paces. Admittedly I am not a super hardcore gamer, but I experienced no issues. Screen colors were vibrant, true and beautiful. There was no screen tearing (even at the highest settings), FPS were pushed, and the overall visual quality was excellent. My gaming experience was fantastic! The Asus model has a backlit keyboard. Personally, I love keyboards which have this option as I always find myself working in a dimly lit room or no light at all. The overall feel of the keyboard was nice and responsive, but I did notice that when I was typing I was not pressing hard enough at times for the keystroke to be captured on-screen. It took me a few short minutes to get used to the feel and I had no problem. The trackpad was of good size and response to finger movements was excellent. This was the first laptop which I had to press the FN button in conjunction with the F1 through F12 keys in order to use them. Not a big deal, but I thought I would mention it. This laptop comes with a built-in webcam so you can Skype or Facetime your friends and family. The webcam was decent. A word on operating temperature. This unit does run a little on the warm/hot side, so I would recommend that during use you should avoid resting it on soft surface such as a coach, as you would want the unit to be able to cool properly and have air circulation beneath it. At least 80% of the underside of this unit has a grid which aides in the cool-down process. The screen is hinged in such a way that the bottom part of the screen protrudes down past the base of the laptop. There is no doubt in my mind that this engineering was meant to elevate the unit so that more air circulates under the laptop. The performance of this laptop when multi-taking and handling complicated program applications was a breeze with no noticeable bog down. It always operated smoothly and never hung up. Boot-up time is fast, as this product comes with a solid-state drive. The launching and opening of programs literally happen in a blink of an eye as compared to SATA drives. Coupled with this is a 16GB of DDR5 RAM and of course let's not forget a 1TB of Solid-State Storage! This product easily powers your games with the latest AMD Ryzen 9 6900HS CPU. 8 cores. It has16 threads and easily handles the latest AAA games on today's market. Smart Shift and Smart Access technology allows for boosts performance of this laptop. As per the manufacturer, "this unit has a ROG Nebula Display which is touted as a new standard in gaming displays. ROG Nebula Displays guarantees minimum brightness, color representation, refresh rates and response times. It also has a MUX Switch (for Direct GPU Mode) which reduces latency (delay of data transfer) and boost performance by an average of 9%." I would have like to have seen an included computer case for this laptop, and a built-in DVD/CD drive, as it doesn't come with either one. The Asus ROG laptop produced superb performance for gaming programs in my collection. It's pretty lightweight, has a decent battery life (I personally keep my screen brightness at the second lowest position) and I'm definitely enjoying this product and so far. I'm a very happy camper!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Computer Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to play my favorite games on this computer, but you have to fully set up the computer first to ensure to don't have problems and have to reset the computer again and again. I can travel easily with this computer in a small bag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Lil White Beast

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the deal of $1,199 for this 14’ beast, it was a steal by far. Yes, it gets hot, what real high end gaming laptop doesn’t? This is my first time purchasing any unit with anything AMD in it and I must say, I am quite amazed at the processing and rendering power of this lil beast. The 120hz display also, wow.

    I would recommend this to a friend
  • Cons mentioned:
    Wifi

    Rated 1 out of 5 stars

    crush and overheat like 1$ pc

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst pc I ever had!!!! crush 10 times in 2 minutes. ridiculous. overheat like crazy. cheap quality. bad bluetooth and wifi card. not even worth 1$.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RanR ,

      We regret to learn that you are having overheating /Wi-Fi issue , We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ:[Notebook] Troubleshooting - Overheating (Fan) issue of ASUS laptop - https://www.asus.com/support/FAQ/1015064/ Also https://www.asus.com/us/support/FAQ/1015073/#:~:text=Click%20%5BStart%20menu%5D%20%E2%91%A0%2C,then%20select%20%5BYes%5D%E2%91%A6. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2202042620-0068)Thank you for choosing ASUS.


      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    hope u got deep pockets : P

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    beautiful little beast but had to return it since I wasn't able to get the warranty in my name since it was an open box item and had already been registered. might consider one later when the prices get reasonable : /

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    great display

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a couple of defective units before I got one that was solid, but it's so great. Display is gorgeous.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Junk. Avoid.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely junk. I bought one and returned for a defective speaker. The second one crashes and performs horribly gaming after all updates and multiple wipes. People are right about quality control.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear SolidSnake77,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, these are random problems. ASUS provides warranty coverage in order to fix or repair any hardware or part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Good machine, screen ribbon may have issue

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop worked great until screen just failed one day. Warranty covered replacing the ribbon for connecting screen. So all is good again, but needed to be sent out for this repair which took more than one week.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Don’t believe the hype

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this computer to replace a G15 that has a failing Wi-Fi adapter that Geek Squad refuses to replace. Despite all the positive reviews on YouTube and other online publications this G14 is not worth the $1,500, or any lower sale price for that matter. I pulled it out of the box, updated it and immediately started dealing with display issues. The computer was on but the display wasn’t. A Google search showed that this is a common issue coming from the My Asus app. People said to uninstall the display driver and make sure to turn off automatic updates for My Asus but that also gets rid of other important updates within the app. Once I did that I was able to start playing but the whole computer chassis got so hot that I had to use a Bluetooth keyboard and mouse because the trackpad was uncomfortable to use. Maybe I got a defective unit but it was bad enough to leave this review. I’ve returned it and won’t be going with ASUS for my next machine.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JBG117,


      We're sorry to hear about the unfortunate experience you had with your unit's display, heating issues and that you had to return it. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0025) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    Nice laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design, specs and quality. Have some bugs and thermal issues. noticeable IPS Glow and backlight bleed. Overall, I love this laptop but do not recommend it to someone who do not know anything about computer.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Buy it. If you are thinking about it, do it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs warm. That’s the main con to this laptop. That said. EVERYTHING ELSE IS PERFECT.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, I liked it very Much heat might be to much. But good

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 2 out of 5 stars

    Can’t get good battery life

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i just recently got this laptop about 2 days ago and i love it. I think it looks nice and the screen is immaculate. However, i see other people getting way better battery life than i am. Some people are getting 8-10hrs of battery life where im just getting 2-3 max. Ive tried configuring the settings and everything but nothing is working. Any ideas or help would be much appreciated!

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Chuuna,

      We're sorry to hear about the issues you are having with the battery life on this model. Please allow us to make your experience with ASUS a better one. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
      Thank you for choosing ASUS.

      Best Regards,
      Joan
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Runs hot! Very Disappointing.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited about this laptop, but was extremely disappointed. The laptop runs very hot! Even just browsing the Internet, it was too warm to sit on your lap. I left it plugged in overnight to charge and the laptop was hot to the touch in the morning. ???? I'm in the technology field and I've never experienced a laptop getting so hot just sitting on a charger. It was concerning to me. There was only one time that it booted up correctly. Every other time the keyboard lights would come on but just had a black screen and I'd sit and wait, hit power button again, sit and wait... I'd have to hit the power button multiple times before it would actually start up. After I went through the setup process the first time, everything totally locked up in Windows and I had to reset it for it to be functional again. I think there is serious heat issues as once again the computer was hot to the touch just going through the setup process. This is my first and last Asus purchase and being in the technology field where I get asked by others what kind of computer they should get, I'll stay clear from recommending Asus. This is the worst laptop I've ever used by far. I'm returning it for something reliable. I saw some reviews stating similar things that I've mentioned but I ignored them hoping to have the same experience as the 5 star reviews. Know you're taking a gamble getting this laptop. I'd never recommend it to anyone.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We do understand your disappointment with the laptop and your concern about thermal issues.



      It is normal for a laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.



      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What i was looking for in a gaming laptop! Plays pretty much anything i throw at it. Very happy !

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After setting everything up the computer runs really smoothly and quietly. I definitely recommend.

    I would recommend this to a friend