Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Solid mobile laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets quite hot on performance settings but I love the form factor and the screen has good color.
I would recommend this to a friend Use smaller power supplies
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exhaust blows on screws. Comes with a 230w power supply. Bought to use for travel. Computer is light but adding the power supply it is close to 6lbs.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. Due to the power requirement of the CPU and GPU during any intensive tasks a 240W adapter is needed. However it does support charging via Type C at 100W(20V/5A) for lighter use cases.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2203002239-0019) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Top Pick
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for gaming & School. Which is light a portable RECOMMEND
I would recommend this to a friend - Cons mentioned:Heat
Great on paper
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets to hot easily only last 30 minutes before hits 125 Fahrenheit what worse the exhaust hits screen directly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear reyangeal,
We regret to learn that you are experiencing overheating issues ,We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0097)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1015064/
Pretty dissapointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Grabbed a open box model, issue is it doesnt work without being connected to power, when on battery it only works about 5 min before BSOD (blue screen of dead) and sometimes it just restarts without it, I have had no luck in contacting asus for support, and all forums say it is a general issue with this model, still thinking about returning it, because they dont have this model anymore.
No, I would not recommend this to a friend- Pros mentioned:Battery life
Best Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best laptop you can have under 1500 dollars. The aesthetics and battery life are amazing.
I would recommend this to a friend - Pros mentioned:Performance
Awesome college and gaming laptop!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome college and gaming laptop. Great performance and quality. Solid design as well.
I would recommend this to a friend Good for a Windows based laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good laptop. I love the AMD chip because it is great for gaming. However, the Windows based trackpads can't even come close to Mackbooks. I returned this and got an M1 MacBook Air and I love it.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop but hitting issue, best sized laptop, fun to play
I would recommend this to a friendNever buying Asus again!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has crashed in a horrible way. The display just went black and was not able to force a shutdown. Decided to exchange it rather than dealing with future issues. This happen while streaming to facebook through the use of OBS. I have the previous generation with the 3060 and it didn't give me this issues within the first 2 weeks of owning the product. I don't think if I'll ever get another Asus gaming laptop despite the glamours reviews everywhere on youtube.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Skinnyflip,
We do understand your disappointment and the inconvenience this may have caused using the laptop.
The system crashed while streaming through Facebook may possible be just a glitch, related to internet or application related. Usually, doing a power cycle a couple of times will resolve the issue. By keeping Windows and drivers updated will maintain optimum system stability and performance. Also, while accessing web applications, like Facebook, please make sure the laptop has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, running the diagnostics or optimization test "My ASUS" utility software will determine the cause of the problem.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great Ryzen 9 6000
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Ryzen 9 6000 series laptop in a compact size. Perfect for power users who don't want to break the bank.
I would recommend this to a friendIn love with betty white
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im going to make it simple and easy… I bought this laptop for gaming and some light work…. Im an apple guy and im deep in the apple ecosystem. I returned it because i figure i would enjoy the new Macbook pro M1 pro 1TB…. Nope i returned that as well as it has 0 game support and picked this up again.. No complains!! Get yours and you will enjoy it!!!
I would recommend this to a friend- Pros mentioned:Performance
GreatAMDAsusG14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system is great. It is a great size with a great screen and the performance has been solid.
I would recommend this to a friend - Cons mentioned:Gpu
Could've been the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be one of the best laptops I've ever owned if it wasn't for the absolute horrendous quality control. I replaced the laptop on three separate occasions for faulty ram, dead pixels, and GPU crashing. I thought the fourth was the one as it had no problems until now. Now it's just constantly freezing with stuttering in games and nonstop gpu crashing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Seahorse,
We're sorry to hear that your unit is freezing and crashing. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do value our customers and take negative customer service experience very seriously. Have you tried doing a Windows Reset? Please follow the steps in the FAQ below.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203000528-0022) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1013064/#Win11
This laptop lasted less than a year?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop in February and hasn’t used it very much. In October (so less than a year) the laptop wouldn’t even turn on when I was trying to use it for a class assignment. I did so much research and read so many reviews before buying it, and wasn’t expecting this to be a concern. It seemed like it would quickly over heat, and I think the battery just went out. Definitely wouldn’t recommend.
No, I would not recommend this to a friendBest buy maintains losing streak
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing half its RAM, Best buy told me to return to the store to return it and that was my only option. Unable to speak to anyone at the store, I have to drive in just to end up probably not getting the laptop I want because of a 20 dollar stick of ram. I haven't shopped best buy in years but it looks like it'll be another several year stretch before I try and get burned again. I'm keeping the laptop but Best buy disappoints again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nikki,
I'm sorry to hear that your product was missing a RAM . All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2202042620-0096) for us to better assist you. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty – US Support
Overheats.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It might have been the one I got but the laptop was severely overheating and had to be returned. I replaced for a 15 inch an had no more issues.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Borhal,
We appreciate you sharing your feedback on this model. It's unfortunate that this model was overheating and that you have to return it., this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2203002239-0047) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life
Does everything great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid laptop. Great battery life and looks great. Speakers are rly good also
I would recommend this to a friend Fantastic upgrades from the previous model year
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome laptop, stylish and fast. Love the All-AMD configuration and the 120Hz 16:10 screen is fantastic (super responsive, accurate colors and very bright even in fully sunlight). The webcam sucks, but at least there is one now (vs the previous year model) and the MUX switch is a nice new feature. Wish there were just a few more ports though, had to buy a breakout hub to hook up all my peripherals.
I would recommend this to a friendWouldn’t purchase again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a year, first started noticing problems like the common black screen and would have to turn it off and on to get it working again. Now I have the ‘blue screen of death’ after over a year, a problem that others have also experienced.
No, I would not recommend this to a friend