Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Horrible. Warning don’t buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer Is powerful. But it’s garbage. Do not buy this computer. Ever. If you’re reading this review then you’re smart enough not to buy it. When I first got mine out of the box the motherboard was messed up. I had to ship it out for 2 weeks and got it back disgusting. Not to mention Bestbuy lost it. The Bluetooth rarely ever works. The built in Wi-Fi is god awful. And the thermals. My god the thermals. I hope you don’t want to play anything other than snake on google chrome because otherwise you’re looking at 90-99 degree cpu temps constantly. And with high thermals means what? That’s right. This thing sounds like an airplane. I’ve had more problems with this computer than from any other item I’ve ever bought. Bestbuy wouldn’t do a single thing for me. Asus won’t do a single thing for me. So now I’m just screwed with a 1700 paperweight that I’ll never be able to reliably do anything on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JadenP,
I sincerely apolgize, on behalf of ASUS, for the poor experience you have had with this laptop. To resolve the issues with WiFi, Bluetooth and thermals we recommend installing the wireless, Bluetooth and update the BIOS respectively. You can find all drivers and BIOS versions in the link below. We do value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0035" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2022-series/helpdesk_download/
- Pros mentioned:Performance
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, absolutely perfect for Photoshop!!!!
I would recommend this to a friend Great Laptop but a bit expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great AMD laptop with a powerful processor and a great GPU for gaming, I would have appreciated it if the price was lower though!
I would recommend this to a friendMotherboard issues
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with mother board twice/over heating issues. First motherboard repair was cover under warranty. Motherboard went out again 5 months later. Asus wanted 949 for repair. I won’t be purchasing Asus again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tara F,
Please accept our sincere apologies for the problems you've encountered with the notebook and our repair team, as well as the inconvenience caused. This is not the quality of products or services we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Customer satisfaction is our top priority and we will forward your feedback to our team for review.
We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2202042620-0125" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop a month ago and its screen did not work, I explained the situation to customer service and they decided to change it for a new one. It was my day because they had the same laptop in stock. Thank you very much Best Buy!!!
I would recommend this to a friendGood 2022 Gaming Laptop Refresh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far loving this refresh model for 2022. The higher refresh rate is very noticeable when gaming and makes transitioning between my PC and this laptop smoother. Overall the laptop is aesthetically pleasing while delivering great mobile gaming on the go.
I would recommend this to a friendWork Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After owning several Gaming computers for work, I would say that this is the best bang for your buck. Will buy this again.
I would recommend this to a friendA lemon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept booting and booting and never would complete the cycle. Returned the next day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Link,
We certainly understand your disappointment and the inconvenience this may have caused.
Usually, doing a power cycle a couple of times and loading optimize default in the BIOS will resolve the auto-reboot issue. Also, disconnect any third-party device connected to the laptop that may be causing a driver conflict.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
The king of laptops
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing delivers like none other in a form factor you cannot imagine. You will be shocked to see the size of this thing in person. The specs are beefy enough to get you through most of the things. The only con you will feel is that the keyboard gets warm dring bigger workloads.
I would recommend this to a friendSad
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the laptop since December of 2022, barely used for gaming, primarily used it for emails and shopping online. Turned the laptop off one night and won’t turn on or charge.
No, I would not recommend this to a friendAwesome portable editing machine!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fast laptop and beautiful. A little more ram would be nice but u can upgrade to 24 for cheap. Super light weight. I bought it yo travel with and I don't regret it. Premiere pro works great on it. Video playback is great.
I would recommend this to a friend- Cons mentioned:Heat
Disappointing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop has been nothing but up and down experience; bought this open box good condition, when bringing it home, noticed a crack in the back panel, best buy wouldn't replace it, starting to notice it getting significantly hot and laptop shuts off automatically sometimes and the back panel is starting to bulge; this is qc issues alone. The software and hardware support is what really kills this laptop. Advertised as an amd advantage laptop, but radeon software doesn't even work properly. Bios issues have been present with each release, and there is never a changelog or release note other than "optimizes performance" for every update that is released. I have always bought asus parts for my desktop gaming computers but after this I dont think I will be buying an Asus laptop again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielM,
We sincerely apologize for the poor experience you have had with this laptop. We recommend keeping all drivers and BIOS versions updated with the latest available software. You can find all the necessary software in the link below. You can also reach out to our Consumer System Product Warranty Support for further assistance with hardware if needed, contact details can be found in the link below. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0040" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-g14-2022-series/helpdesk_download/
https://www.asus.com/us/support/callus
- Cons mentioned:Heat
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid almost $1800 for a terrible laptop. Its fine for doing minimal work such as writing essays and such. But you open a single game it heats up so fast. I could cook and egg on the thing. And dont get me started on game quality. Every game is super low quality, and every character is just a mass of polygons.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dragnalogia,
Certainly, we understand your disappointment with the heat. What you've experienced was not intentional and this is a random case. While gaming, please ensure no resource-hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature decreases or normalizes once system resource utilization goes down. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Laptop Crashes and Restarts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop crashes and restarts while playing Valorant. Happens more often when plug into 27” monitor via hdmi.
I would recommend this to a friendMeh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it is going a more powerful performance, it something else
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoseG,
We do understand your disappointment and disappointment if you are experiencing slow system speed or performance issue with the laptop.
To resolve the speed or performance issue, check if Windows and drivers are up to date, by keeping Windows updated optimum system stability and performance will be maintained. While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Hot but not n a good way!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the older model g14 and wanted to try the new model. Very sexy looking Wich is about the only good thing. 16:10 isn’t supported on every game so that became an issue. It got way too hot. Wish they would have offered 16:9 options as well as nvidia gpu options. Item was returned.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Watchout22,
We do understand your concern about thermal issues.
It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
To date, the laptop model G14 series wll not be released with and Nvidia GPU and a display of 16:9 resolution.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Would not buy again
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.used it for a couple months and it just decided to stop working. Never dropped nothing spilled on it perfect condition. Was told there was a motherboard defect. Best buy voids manufacturer warrantee. Waste of 1200 dollars. I bought a lenovo now.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dylan S,
We're sorry to hear that the device stopped working and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it is not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Additionally, we apologize on behalf of the place of purchase for any issues related to the warranty and the repairs. Allow us to make your experience with ASUS a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2202042620-0120" as a reference so that we can further investigate this issue. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Battery life, Build quality, Performance
Best laptop ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was the best investment! I sold my xbox series s and my samsung tablet in order to buy it. My AAA games run silky smooth on it. The screen is bright and big. I love the feel and look of the keyboard. This so lightweight and I can game for a while without it being plugged in. I love plugging it in any tv throughout the house and gaming with or without the power cord. All I need to bring with me is my xbox elite controller. This is an amazing tool for work and play. You will not be disappointed. It gets hot when im gaming of course but so did my xbox. So I dont understand why that's an issue. As a parent to a toddler, I get to game 1000x more than I used to because this laptop is so portable throughout my house.
I would recommend this to a friend Multiple issues reported online
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop made a clicking noise when playing a game and installing another at the same time. Best Buy refunded me but I am scared to buy another considering there are soo many reported issues/glitches with this laptop. I enjoyed it while i had it but I didnt pay $1100 for a laptop that malfunctions.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RuralScientist,
We are sorry to hear about the issues you are having with this model. Please allow us to make your experience with ASUS a better one. We would recommend that you have this model sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Overheats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought this to play Sims 4. It overheats so badly that I had to use an external fan, and I even tried putting the laptop on a laptop stand. It was getting 170°. I returned it and got my money back. I loved the sleek design so I’m disapointed I couldn’t keep it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear sidney
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have and that you had to return it. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2202042620-0094) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support