Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
Tough to beat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an excellent device. I tried out last years ROG 14 and the 2022 ROG 15 3070ti and this version was the sweet spot. Excellent display, excellent keyboard, gaming performance was awesome for a 14" in this price range. New chip and DDR5 definitely worth it.
I would recommend this to a friendGood laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good machine. Runs well. Heat scares me long term but we will see.
I would recommend this to a friend- Cons mentioned:Heat
Heat issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop the first day and the next day had to exchange it because of software failure with the blue screen. After exchanging, I had to return it because the laptop turns on itself when I plug it in to charge, and...yes, I did turn it off before leaving it on my bed. When I got home, the laptop was super hot because it turned on itself, even though I had already turned it off and closed the screen lid. ASUS, don't change or fix it when it does not break, and please don't put both AMD CPU and AMD GPU together in this small chassis. I had your Strix G15 and even your big chassis like your Strix G15 Advance Edition couldn't handle the heat; you could burn someone's home down.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear LeoNguyen,
We're sorry to hear about the overheating issues you're having with this model. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
A Worthy Upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop a week ago, and aside from some Windows 11 bugs, this laptop has been phenomenal. After the BIOS update, Turbo mode is stable, and silent mode works perfectly when not pushing the CPU.
I would recommend this to a friendJunk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got home and opened it up to a laptop that had corrupted windows nothing opened just kept spamming errors 2nd laptop I bought from best buy with the same issue what a disappointment it also ran extremely slow just botting up I could keep going but I should behave lol
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Devon,
We do understand your disappointment and the inconvenience this may have caused.
If you are experiencing Windows error during the initial setup, please check if the laptop has an access to an internet service. Windows 11 requires an internet connection in order to successfully complete the initial Windows setup and install Windows update. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Open box disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this keyboard as an open box in excellent condition. The keyboard was given to me with no box and in a plastic Best Buy bag. After coming home and booting up, I was getting a restart loop before eventually freezing. Returned it the next day.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jdp10,
We regret to learn about the experience you had with the product and the services. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0102" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
AMD IS GARBAGE!!!!!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a garbage computer. Save yourself the trouble and get Intel and Nvidia. This laptop is garbage. It's super slow. When gaming all the settings have to be turned down to low setting. I'd give it zero stars if I could. Get a i7 or i9 and Nvidia graphics card. AMD is garbage!!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamieM,
We regret to learn that you are experiencing slow performance .Please allow us to make your experience with ASUS a better one. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. have you tried using turbo mode in armoury crate when playing games ? Please follow the troubleshooting steps in our FAQ:[Gaming NB/DT] Armoury Crate Introduction (Ver5.0) - https://www.asus.com/support/FAQ/1043747/ also [Notebook/Desktop/AIO] Troubleshooting - System is running slowly- https://www.asus.com/support/FAQ/1042398/ If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2202042620-0064)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Too many issues to keep
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought this laptop twice and returned it twice. It's a good looking machine, but the first one I bought had some firmware issues where the fans would run at 100% or the laptop would hang during boot and heat up without running the fans. The second one I bought didn't have those problems, but the Windows Audio service was driving the CPU to 20-50% usage at idle, draining the battery quickly and heating up the laptop. I had to remove all of the Asus software to stop that from happening, but then I had no access to adjusting fan curves, changing the lighting, or adding or subtracting the voltage of the CPU and GPU. I really wanted to make this laptop work for me, but it just didn't happen. I'm unlikely going to buy another Asus laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PropagandaPanda,
We're sorry to hear about the unfortunate experience you had with this model. Based on the issues you described, we would recommnend that you have this unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Great all round laptop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using this for the past two months, and all I can say is get this laptop!! As a graduate school student, I easily take my laptop to school and when I get home, I play high graphics games and so on. Totally recommend this laptop.
I would recommend this to a friendPerfect.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best overall laptop I have bought, I bought the g15, but it was too loud and un usable for me as a student/gamer. This is a very sleek and nice machine, it is very fast and has a beautiful display. Asus did a great job !
I would recommend this to a friendDON'T BUY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes all the time, I have sent it to be fixed 3 times and it never gets better. Worst laptop I've ever had.
No, I would not recommend this to a friendOverhyped laptop that over heats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop for just 24 hours and then returned it. On paper this is an amazing laptop. However, in reality the thermals are just terrible. Asus needs to re-think the Zephryus design and come up with something that can still maintain the portability but bring better thermals. Lenovo has this figured out for their line-ups
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ScottySTL,
It's unfortunate to hear that you returned the notebook because of the heat. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good. Very good. It gets warm but what do you expect? Lol.
I would recommend this to a friendASUS G14 is the bomb!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The 2022 G14 is awesome. 14" is just perfect for my needs. The combination of Ryzen 6900HS and RX 6700S is perfect. I can run all the new titles at 1080P in really high settings. Highly recommend this Laptop.
I would recommend this to a friendBuy something else
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total junk, dont waste your money. Spent 6 hours getting it set up and updated, and after about 4 hours of playing MW2 it bricked. Of course this was 2 days outside the return period so now i get to wait for Asus to warranty a rig I dont want.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hammister,
Thank you for your comment.
If the laptop will not boot up or it's just black screen but the fan, please do the following. Please try to do a power cycle by pressing and holding down the power button to shut it down completely. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. If the laptop is applying updates in the System Registry, it will black screen temporarily until the update were applied successfully. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the laptop until the battery was charged.
If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Don't buy the AMD version.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Very buggy, hardware fail needing repair after only 8 months. After research, apparently it's because it's all AMD. Do yourself a favor and get the Intel one.
No, I would not recommend this to a friendAwful laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible laptop, It just gave me problems since the beginning. I replaced more than 2 times and still is giving me problems.
No, I would not recommend this to a friendOpen box defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop was sold as open box, but they clearly did not test it. Laptop reboot randomly even after a fresh windows install. Returned for a refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tyer G,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which will be reviewed by our Product team.
Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2202042620-0119" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great product, horrific ray tracing performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new 2022 g14 is an upgrade in all ways compared to the 2021 g14, except for one major component. The gpu in this is about equivilant in performance to last year's 3060, while being much more expensive. However, in Ray tracing performance, it noticeably underperforms compared to the 2021 g14.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Allocation,
We are sorry to hear of your disappointment in regards to ray tracing on the unit and we wish to have the issue resolved as much as possible. We recommend ensuring that your display drivers are fully updated to get the best performance. You can do so by following the steps for it from the link below. For further assistance, send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2203002239-0008) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Tijean
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
- Pros mentioned:Battery life, DisplayCons mentioned:Heat
Powerful and Light
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a beautifully designed laptop, the white color with black screen bezels look great. The subtle pattern on the lid exterior is pleasing. Windows hello face unlock works perfectly. The screen is amazing - high resolution and matte. I’ve always gravitated toward glossy screens, but this matte screen is really incredible. The keyboard is great - well spaced for such a small laptop and the keys have enough travel to be satisfying to use. Trackpad is great, nice and large, smooth and accurate. Probably the best Windows trackpad I’ve ever used. RGB keyboard lighting is very cool. Colors and effects are set in Armoury Crate app or the Aura Creator app. The Armoury Crate is also where you can adjust the GPU settings. I’m using this as a productivity machine as well, so I have this set to optimized, where the GPU will kick in when needed, otherwise running the integrated GPU. The webcam is 720 and works well enough when lightning conditions are good. It should work ok for video calls if you can control the lighting, but isn’t great. Charging is over USB type C or the included barrel charger. There is a versatile selection of ports - HDMI, 2 USB type C (one for charging, both work for displays), headphone jack, micro SD, and 2 USB type A. I was able to play less demanding games on high settings and had no dropped frame rates or slowdowns - Sifu and Hades. Tomb Raider trilogy games were flawless. I suspect you could even get solid performance with the integrated GPU, by reducing the effects and resolution, and getting better battery life. That might be a good use case for somebody that is truly mobile. The laptop is also very light, perfect for traveling with, not adding much weight to a backup. Works perfect as a developer machine. Installed resource intensive tools like Visual Studio and SQL Server, and it is flawless. The Ryzen 9 6900HS and Radeon 6700S are a perfect pair, nothing has been able to slow this machine down. The initial setup was time consuming. Windows 11 has a nice installer screen, but there were so many updates that needed to be installed, even after a long update during the initial setup. This is a one time inconvenience, so not a big deal, but also not a great first impression. Battery life has been great. I’m able to play a game for an hour or so, and have enough battery for the rest of the work day. It does get warm when gaming, but not uncomfortable or what I would call unusual. The fans seem aggressive, but not bothersome. There seems to be a lot of heat to dissipate, but it hasn’t been uncomfortable to use. This is a great gaming laptop, with a bold yet professional design. Perfect pair of CPU and GPU, great keyboard, amazing trackpad, exceptional screen, and great battery life (depending on your use cases). Easy to recommend this if you are looking for a powerful and light laptop, for gaming or productivity.
I would recommend this to a friend