Customer Ratings & Reviews
- Model:
- GA402RJ-G14.R96700
- SKU:
- 6494638
Rating by feature
- Battery Life
Rating 4.0 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14” laptop's performance, battery life, build quality, and portability. Many appreciate its impressive display and compact size, while some users experienced issues with heat generation and fan noise. A few customers also reported problems with the Wi-Fi and graphics processing unit.
This summary was generated by AI based on customer reviews.
ASUS laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was bought for my grandson heading for college. We together went through the needs for this laptop for each need. This was the final product with its needed selections. He has enjoyed using it.
No, I would not recommend this to a friendGreat small power house laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy this laptop. It has a lot of great features and an incredible resolution for it's size.
I would recommend this to a friendDidnt last a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 months, the unit woudnt turn on and became super hot to the touch when trying to charge. Couldnt get files prior to sending out for repair. I hope it is replaced. Recommend extended warranty
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Suzanne ,
We regret to learn that you are experiencing issues with this laptop not powering on . We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ,below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com . and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number ( N2202042620-0103)Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
More good than bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is great except it overheats too quickly
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, we only returned it to get something a bit cheaper
I would recommend this to a friendGreat gaming for a small laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best portable gaming ever!!! The graphics are great, the responsiveness, and the design is smart. It’s not heavy like the other gaming laptops of the same size.
I would recommend this to a friendDon't try early unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every year, g14 early product unit have various physical problems. The screen bent on the left side.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TaoooY,
Thank you for bringing this to our attention. We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Overheating Issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an alright laptop. Definitely overheated and shut down a lot. I did end up buying a Laptop cooler for it and it did work but it still got so hot that you could not get the full performance out of it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Demonic,
Thank you for your comment.
We do understand your concern about thermal issues. It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please check the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. Also, verify if the system was not compromised by viruses or malware by doing a full system scan using an internet security software or application.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DESKTOP PC THERMAL ISSUES:
- Cons mentioned:Heat
Heat problems are REAL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat problems are very real. After 10 minutes of warzone it overheated and shut down. I rebooted after a while and set it in a vertical stand so that it had the absolute maximum ventillation short of needing a cooling mat (that would kill the whole portability argument vs larger machines) and again within 10 minutes of Warzone it crashed hard. This is only on 1080P and 60hz mind you, no where near maxing anything out. I will be returning this and sticking with the G15 AE.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is overheating. This is not the kind of experience we want any of our customers to have. Have you tried to lower the graphics and the resolution? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Great buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, Great graphics. Just what I was looking for.great
I would recommend this to a friendDefective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a great laptop but it has a major flaw. There seems to be a universal issue with the fans. I returned 3 laptops within a month because they all suffered from fan clicking. Doesn't seem like much, but in time, this could lead to the fans going out. If you search Reddit, you will see that it's a wide spread issue that Asus has yet to come out and talk about. If you get lucky and buy one without the issue, then you've got yourself a great gaming laptop but I had 3 shots at it and they were all defective. Also, 2 of the 3 had major backlight bleed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dkgh0st16,
We're sorry to hear about the unfortunate experience you're having with the fan on this model. We would recommend that you have this unot sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
ASUS ROG Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer works great! I love it. The keyboard lights up different colors (not that it's important, just kinda cool).
I would recommend this to a friendDud out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new g14. Opened the box. Did not turn on. Plugged in the charger. Did not turn on. Waited 10 mins. Did not turn on. Hard reset. Did not turn on. How can a laptop have a problem out of box? Lol
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Memphis,
We sincerely apologize for the power issue you have been experiencing with this laptop out of the box. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0055" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Nice laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good laptop. Fast and good on games. Just couldn't deal with the small screen. So I returned it. But if don't mind that small screen go for it.
I would recommend this to a friendHigh speed low drag!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick, powerful and lightweight to boot. The combination of the ssd, cpu and gpu makes this laptop a fast powerhouse that looks sleek too. Its been a great experience so far.
I would recommend this to a friend5/5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great just make sure you look a video about how to turn off the cpu boost. ( this may be the reason your cpu temps are so high) display looks great
I would recommend this to a friendGreat, but not for me!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent gaming laptop that I ultimately returned because I wanted a 2-in-1 laptop with a touchscreen. I don't know how I overlooked these things.
I would recommend this to a friendGood for a year, awful after the year.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It breaks down after a year. Wear and tear is awful when it comes to gaming on the keyboard. The warranty does not cover the damage for internal damages
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robin,
We're sorry to hear about the issue you're having with the device. This is not the kind of experience we want our customers to have with any ASUS product and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For further assistance, send us an email at customerloyalty@asus.com and provide the case number "N2202042620-0107" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
10/10 would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great display compared to the previous year's model. The inclusion of a camera with windows hello makes a great difference from not having it in any previous model
I would recommend this to a friend- Pros mentioned:Display
G14 review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased laptop 3/21/22. Updates all the drivers have installed a couple games. Day after getting laptop had to take it back to best buy as it screen was defective. Reached out to Asus who referred me to Bestbuy. Had to replace it. I have purchases Asus motherboards in the past but first time buying laptop. I would not recommend based on first impression but hopefully the replacement unit won’t have any problems. From the little time I did use it laptop does have a nice screen and the keyboard has a great feel.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jeremy,
We're sorry to hear that your unit was defective and that you had to return it. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support