Customer Ratings & Reviews
- Model:
- GA402RK-G14.R96800
- SKU:
- 6494639
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14's performance, battery life, and compact size, frequently praising its portability and lightweight design. However, some users experienced issues with heat generation, fan noise, and the screen. Concerns were also raised regarding the RAM and Wi-Fi capabilities.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, SizeCons mentioned:Heat
Very nice device. Stylish with lots of features.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS Zephyrus 14 is a very capable laptop with style. The device is well constructed and feels premium. I’m quite honestly amazed by the port selection. The laptop has 2 USB-C ports, 2 USB-A ports, a headphone jack, a full-size HDMI port, and a micro-SD card slot. Given the current laptop trend of having as few ports as possible, this is a welcome change. This particular model does not come with the Anime Matrix display in the lid (sadly - that could have been a lot of fun). This model doesn’t have a touchscreen either (I’m not sure if any of the Zephyrus line do). I’ve been averaging between 2-3 hours of battery life while performing a mix of various gaming and productivity tasks. The laptop does get a little hot when gaming. I’ve experienced much worse, but it’s noticeable enough to mention. The keyboard backlight is nice, but the software for it feels clunky and lacks options. This laptop does come with a camera that supports Windows Hello. I really like not having to enter a password all the time. I would have been just as happy with a fingerprint sensor, but this is nice. The trackpad is large and glorious. I absolutely love it. Even when muted, the laptop will play sounds at boot-up. ASUS included an ROG animation that slows the boot ever so slightly and makes this noise (it’s simultaneously cute and annoying). The mute will kick back in as soon as you reach the desktop. The laptop feels quite speedy, but I’d have to describe the storage as simply “adequate.” I’ve only installed four games locally, and half of my storage is already gone. Fortunately (between online game streaming, external hard drives, and the micro-SD slot) I should still be able to play a fair assortment of games on this laptop. The laptop’s screen is bright and clear. It’s large enough to feel comfortable without being large to the point of being cumbersome. I really enjoy this laptop and would recommend it for anyone looking for a versatile and stylish gaming machine.
I would recommend this to a friend Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this little guy for just under two months. Today is the second time it will be going in for service. First time was a bad ssd. Acting exactly the same now. Maybe I got a lemon but I've never had an Asus computer have this many problems. Usually it's just a fan or mechanical part failure
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric M,
We're sorry to hear about the issues you're having with the device and we certainly understand your disappointment. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. We take our customers' satisfaction seriously and we want to make sure you're happy with our products and our services. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand.
We understand that you have sent the device in for repairs and we hope that the issue gets resolved so that you can enjoy the device going forward.
We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2204027034-0022" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was defective (random restarts every 5 mins to 2 hrs), got stuck on restart loop for hours, best buy would not repair, return, or exchange after 15 days. Currently doing RMA with Asus. Shows the quality control is a major issue. Also, the wi-fi card was so bad I couldn't play basic videogames, which is the purpose of a gaming laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RaymondK,
We do understand your disappointment and the inconvenience this may have caused.
If the laptop randomly restarts, please install all Windows update and disconnect any third-party hardware connected to the laptop. If this was already performed to no avail, please try to do a PC Reset. After a successful reset, please install all cumulative and feature Windows update. While playing online games or accessing web applications, please verify if the laptop has access to an established router, it is getting excellent signal and internet service is working properly since poor or unstable internet connection will definitely affect system speed and performance.
All ASUS products undergo intensive quality control testing and inspections, these are random problems. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
One of the best laptop 2022
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super ,cool ! expression from my son when I handover to him.
I would recommend this to a friend4.5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really fast, solid construction. Incredibly flexible but many settings that are unclear what they do.
I would recommend this to a friendMany issues, you can do better....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the looks of the laptop and the screen is excellent, probably why i didn't return it after week one. Here are a couple of points why not to buy. It does run hot sometimes just browsing or charging. Uncomfortable if you place it on your lap. After 1 week of having it, the screen started to go black. Turns out it's an ASUS driver issue that uninstalling the ASUS monitor calibration app fixes the problem. If you are looking for one that has the anime matrix, make sure you get the right model, this one did not have it. NO ANIME MATRIX on some models. Finally, after 2 weeks and passed my return period, the left CTRL key started to get stuck. It's not good for a gaming laptop. I'll see if ASUS will do something about it because Best Buy wont.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Caredcor,
We're sorry to hear about the unfortunate experience you're having with this model. Based on the issue you described, we would recommend that you have the unit sent in for servicing so we can have our team look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Best laptop ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop! If you find this on sale go for it. Head stories about the quality control being less than par, you may want to test your screen.
I would recommend this to a friendNice laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Enjoy that it's fast, works well and there's a camera. Previous versions did not have one.
I would recommend this to a friendGreat laptop for the 1400 price mark
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, no light animation on the back of the display thought.
I would recommend this to a friendASUSG14AMD
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great notebook. Love the size, great screen, and powerful.
I would recommend this to a friendThan you
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank so Mach Thank you to help me make my kids happy
I would recommend this to a friendWorst ever laptop experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, the main problem is that laptop has really bad wifi and bluetooth connection. Now I got to a point when laptop does not see any wi-fi networks.... So avoid buying it 100%.
No, I would not recommend this to a friendGreat pick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a dream but like with any gaming laptop don’t expect to game without it being plugged in!
I would recommend this to a friendGaming laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will give updated review after Christmas as this is a gift.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop with good speed and looks. Perfect for gaming.
I would recommend this to a friendAmazing laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really powerful laptop but must always have charger with you since battery length is not the best
I would recommend this to a friendJust what I was looking for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a compact and portable gaming/ work laptop and that’s what I got.
I would recommend this to a friendNot very good.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only after a few months there is a key sticking input issue and the speaker volume does not work half the time. I expected more from ASUS.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Eric,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one. We recommend following the steps in the FAQ below to troubleshoot the issue.
Alternatively, if the issue persists, you can contact our support team at https://www.asus.com/us/support/CallUs to further investigate the issue or assistance with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2204027034-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/us/support/FAQ/1015070/
Avoid
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues right off the bat. Couldn't connect to wifi to get set up, couldn't succeed in downloading it's own asus or amd software/drivers. Returned
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Conn,
It is really unfortunate to hear that you encountered multiple issues with your ASUS laptop from the get go. This is definitely not the norm and is not the kind of quality to expect from ASUS products. We hope that you will rejoin the ASUS family one day and will be happy with our product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2204027034-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Absolute Animal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably has everything I could ask for in a laptop
I would recommend this to a friend