Customer Ratings & Reviews
- Model:
- GA402RK-G14.R96800
- SKU:
- 6494639
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14's performance, battery life, and compact size, frequently praising its portability and lightweight design. However, some users experienced issues with heat generation, fan noise, and the screen. Concerns were also raised regarding the RAM and Wi-Fi capabilities.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
The laptop crashed a lot
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptops keep crashing. The laptop is getting too hot even i add extra cooling fans to it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SereyS,
We are sorry to hear that your unit is overheating. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates. This will cause the unit to run a bit hotter than normal and in turn ramp up the fan speed. We would recommend that the user check for and install all updates for all installed applications. Multiple restarts are recommended to ensure all updates are installed.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
2k laptop comes with 8gb ram onboard lol
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is 2022. Very expensive machine and only comes with 8gb onboard ram. What are you thinking?
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. Rest assured we will make a note of this review and pass it on to our team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support