Customer Ratings & Reviews
- Model:
- GA402RK-G14.R96800
- |
- SKU:
- 6494639
Customer reviews
Rating 4.3 out of 5 stars with 342 reviews
(342 customer reviews)Rating by feature
- Battery Life4.1
Rating 4.1 out of 5 stars
- Speed4.7
Rating 4.7 out of 5 stars
- Display4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 14's performance, battery life, and compact size, frequently praising its portability and lightweight design. However, some users experienced issues with heat generation, fan noise, and the screen. Concerns were also raised regarding the RAM and Wi-Fi capabilities.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
Rated 4 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets a little too warm, otherwise it is a good laptop.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Perfect for travel laptop
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used this for work while traveling, it has the capability to run the 3d programs that I nees.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Exquisite laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was absolutely amazing. The graphics where on point, and it ran very fast. I think this is a great purchase. I highly recommend it.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
FANTASTIC!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop, Highly Recommended to anyone who takes work/gaming seriously.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Perfect Gaming Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is great, perfect for gaming. The speed, very good performance. The finishing is great, graphics, Simply WOW!
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
My first gaming laptop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excelent laptop! This is my first gaming laptop and it's been an incredible experience, and battery life is great as well!
I would recommend this to a friend - Cons mentioned:Heat
Rated 5 out of 5 stars
Great Form Factor!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I rarely care about the looks of a computer I have to say Asus did a great job of making this computer look good! The performance of this computer is quite incredible! Granted I mostly play older steam title so I don't need all that power, but its nice to know I can if I want to. Audio speakers feel above average but nothing to go crazy over. The Display is fantastic; its super bright when you want and dark when you need to save on power. 120Hz is a good amount of refresh rate for a laptop. The combination of AMD CPU and GPU is great, you can take advantage AMD smart. Which shares resources between the CPU and GPU. My only real compliant and this is a common issue most gaming laptops run into is, it gets hot! If you have this thing under good amount of load you will notice it warms up quick! While I know it was designed this way it still doesn't feel all that great for long periods of time if you have your hand near the air vents or resting on top of the keyboard. All in all this computer is great! I spent weeks researching for a 14inch laptops to meet my demands and this one is one of the best out there. My recommendation is to try get it on a sale, best buy often has sales on laptops. I got it 450 dollars off which made it a easy choice. At a MSRP of 1900 dollars is kind of pushing it. It's still good but at that price point you can do better.
I would recommend this to a friend Rated 5 out of 5 stars
High quality and great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned ASUS products in the past. So when I wanted to replace a 17" laptop I have had for 10 years, nicknamed Andre the Giant, I wanted to checkout Asus products. I read 15 independent reviews of the G14. I also monitored price. When Best Buy put this on sale I decided to buy. Great screen and really good track pad and keys. Lots of customization of lights too. So well built, the hinge is a work of art. Higher quality than some Apple laptops I have owned.
I would recommend this to a friend- Pros mentioned:Performance
Rated 5 out of 5 stars
Gaming and Work powerhouse
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Gaming laptop but also can be used for work. Runs most softwares smoothly.
I would recommend this to a friend - Cons mentioned:Heat
Rated 5 out of 5 stars
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and won't overheat, the game graphics are of great quality!
I would recommend this to a friend - Cons mentioned:Fan noise
Rated 4 out of 5 stars
A good gaming laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the few 14" gaming laptops. Built quality is decent. It does get warm during normal use & can get very hot during gaming. Fans are loud. Default fan curve fails to keep it cool during normal usage (browsing, non-gaming use). I returned mine because: 1. Didn't like the design (keyboard fonts, white color, design of the side, rear and bottom vents). 2. I think vent design restrict air flow. 3. AMD graphics needs a lot of tweaking, otherwise color looks washed out. 4. Default fan curves are BAD. For better thermal, you will have to manually set fan curve. Fans are not of best quality. I expect better fans at this price point. Lenovo laptop has excellent fans in comparison. 5. Horrible lid hinge design needs to be changes. Lap use is difficult. If they move to Nvidia graphics next year & change the lid hinge design, I'll try it.
I would recommend this to a friend - Pros mentioned:Portability
Rated 5 out of 5 stars
Top of the line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best gaming laptops of 2022.This machine runs very small and is extremely portable
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this on sale during the Christmas season. Best gaming laptop for the money, hands down!
I would recommend this to a friend - Cons mentioned:Heat
Rated 4 out of 5 stars
Powerful but Toasty Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who previously owned the first model of this laptop, I can say that Asus has improved the G14 series in many vital ways. The hinge: The hinge on the 2020 G14 was atrocious. It began to squeak a couple months after ownership. This hinge feels a lot more solid and operates smoothly. The touchpad: The touchpad is a lot bigger than the 2020 G14 and this was one of my main complaints. Addition of a webcam: Although it is terrible, it is nice to have. This laptop still runs hot which is to be expected for a laptop of this size. The temperatures while doing light productivity tasks is acceptable around 40-50 degrees Celsius. The Temps while gaming can go pretty high and concern me a bit, but then again, my 2020 model went through hours of intense gaming sessions, and it was fine.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Buy it!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbelievable computer, love that its smaller then most humonguous gaming laptops
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Unreal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing laptop I love it. Runs all of the highly demanding games with no issues. Can't recommend it enough!
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop performs great on video games. The screen is super clear and vibrant.
I would recommend this to a friend Rated 3 out of 5 stars
mixed bag
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its an ROG laptop. it will run hot most the time when doing tasks or gaming, it will run loud when you game on it due to fans. you can undervolt it and turn down boosts. it doesnt make a noticable decrease in performance. it does help the thermals, keeps them idling in the 50-60cS. screen is nice. 1440p is almost doable with the 6700s. I didnt like my vr experience. and there were a few laptops i went through that were defective in graphics. I hate amd drivers for this card. I returned it. the build quality was nice though and the price is good at 1000 but nothing more
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kyle,
We are sorry to hear that you had to return your ASUS laptop. What changes would you recommend to this model that would let you rate it higher? We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2210027372-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Cons mentioned:Fan noise
Rated 1 out of 5 stars
Unfunctional out of the box
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst laptop designs I've ever seen. It fails at everything it claims to be. The monitor and mouse both have high latency. The ASUS operating system is full of issues causing the laptop to go to sleep wrong. Ive waken up the laptop running at full fan speed at 100C while the laptop was put to sleep with the screen closed. It also has issues with powering on after sleep which causes the mouse and screen to run at 1 frame per 3 seconds for about 20 seconds before returning to normal functionality. The main issue with the laptop is the voltage settings. ASUS has tried to squeeze way too much performance out of the laptop and causes it to average 95-105C constantly. Even idle it runs at 80C and the fans sound like a jet engine. The laptop gets so hot it comes close to burning the hands you type with. The only way ive found to fix this is to turn down the voltage in windows registry which kills the performance. Even when running at the ASUS recommended settings the performance is sub par for the high end specs due to thermal throttling. I tried contacting ASUS support and they refused to do anything and just told me to take it back to the place I bought it even though it was still under waranty. I took it back to bestbuy and asked for another that still performed the exact same except the new one didnt have a broken display. Oh yeah I didnt mention that the first laptop had a broken display that was locked at 64 Hz instead of the advertised 120 hz. Geek squad was unable to fix it. Safe to say I will not be buying ASUS products if their engineers produce garbage like this. TLDR: Unusable out of the box, low quality firmware/software. It has high end hardware but because of thermals the high end hardware performs like a windows xp tower from 2001.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maren,
It is really unfortunate to hear about the performance issues you had with your ASUS gaming laptop. Please accept our humble apologies for the inconvenience. This is definitely not the kind of quality to expect from ASUS products and it is not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. You were advised to return to your place of purchase because Best Buy is an authorized service provider for ASUS laptops sold through them. We understand that you have returned the unit and got a replacement, but we will forward your feedback to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2204027034-0023" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
- Pros mentioned:Size
Rated 5 out of 5 stars
Perfection in a
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size and doesn't overheat great pricing great deal
I would recommend this to a friend








