Customer Ratings & Reviews
- Model:
- GA503QR-211.ZG15
- SKU:
- 6448848
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the excellent performance, impressive build quality, and long battery life of the ROG Zephyrus 15.6" QHD Gaming Laptop. Many also praise its powerful GPU, lightweight design, and vibrant display, along with the keyboard. However, some users mention that the laptop can get hot, and the fan noise can be noticeable. Other criticisms include the soldered RAM, less-than-stellar speakers, and the absence of a built-in webcam.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heat
heats up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overheats lots of noise, will not be buying this again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit is overheating. This is absolutely not the kind of experience we want any of our customers to have. Please attempt the troubleshooting steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Fingerprint scanner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are few issues in fingerprint scanner even after replacing laptop
I would recommend this to a friendTerrible quality control
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really looking forward to enjoying this laptop but I ended up having to take it back the same day I got it took it home and started it up to set it up and was greeted with dead pixels and lines on the screen I wish asus had better quality control. Took it back to the store I really wish I could have at least got another one to try but they forgot to ask me in the store if I wanted to exchange it and instead returned it… so I’m stuck with out a laptop till I get my money back…. Overall the product and the process wasn’t great.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TaylorG,
We're sorry to hear about the unfortunate experience you're having with dead pixels and lines on the screen. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Cool
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful machine but cheaply built. Would hold off until future version of laptop.
No, I would not recommend this to a friendAbsolute trash
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop had a dead pixel within first week. Best Buy wouldn’t do anything about it bc it was a single pixel. Laptop has the cheapest Wi-Fi card they can get. It randomly disconnects/wont show up at all. Which also affects the Bluetooth. Bluetooth will be horribly spotty with 2 devices connected(mouse and laptop). And of course Bluetooth is one of your only options due to this having 2 USB ports. The 2 USB ports can’t be used at the same time and will show that there isn’t enough resources to run both at the same time. This thing is worthless. And for 1800 dollars? It’s pathetic. If I could refund this I would in a heartbeat. Never buying an asus again. They keep pointing the finger at bestbuy bc it’s within bestbuys 1 year warranty but bestbuy won’t take responsibility either.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leftie,
It's unfortunate to hear about your experience with the notebook. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you tried to re-install the WIFI driver and update the BIOS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1015073/
This computer is crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this model. This is the worst computer I've ever owned. The first unit they shipped me didn't work. The power came on but nothing else happened. I returned that one and the second one they sent has a bad keyboard. The space key only works about 30% of the time, and other keys randomly double-type. The touchpad also doesn't respond about 20% of the time. I would have returned this unit also, but I can't be without a computer, so I just muddle through as best I can. I've tried to get support from the Asus website, but when I try to log in (a prerequisite to chat with support), it just sits there and does nothing. I used to like Asus products, but I'll never buy another one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I sincerely apologize on behalf on ASUS for the poor experience you have had with this laptop. I recommend updating all drivers to their latest versions, you can find a link to all the drivers for your model (GA503QR) below. I also recommend updating the BIOS to the latest available version, please follow the steps in the FAQ linked below to do so. If you need additional assistance you may reach out to our offical social media accounts AsusHelpUS on Twitter and ASUS North America on Facebook. We do value our customers and take customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2111015300-0068" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
https://rog.asus.com/us/laptops/rog-zephyrus/2021-rog-zephyrus-g15-series/helpdesk_download/
[Notebook/AIO] How to update BIOS in Windows: https://www.asus.com/support/FAQ/1008276/
Asus review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I would like a sturdier case. Otherwise computer is ok
I would recommend this to a friendExpected more of Best Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of them expecting a great performance product, but both of them came with a lot of issues. I had to take them back to repair and since i do not live in the US pay a lot more money for them to forget to do the last step in reparing them leaving me with encrypted kinda refurbished computers for the price of two new ones, They had to replace the motherboards and other important hardware. I should be getting them replaced not what they call "repaired". I honestly expected more of Best Buy. Worst service, won't be buying here any time soon.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the issues you had, what you've experienced was not intentional and this was a random case. Seen that you have sought a repair, if you have any current technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DON'T BUY THIS
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy it! 6 months after my purchase there appeared a problem with my laptop. The screen would never turn on, and it seems a issue with the laptop's graphic card. I contacted the producer, ASUS, for reparation, but was informed that they DO NOT REPAIR any items SOLD BY BESTBUY, so I have to contact bestbuy to repair it. And bestbuy told me that it's past 3 months since I bought this laptop, so I have to PAY EXTRA for geeksquad in order to repair this, which comes at an additional $150! Definitely do not recommend buying this machine. Its quality is problematic, and it's a mess when you need to repair it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Wolfgang,
On behalf of ASUS, I sincerely apologize for the poor experience you have had with this laptop. Please note that Best Buy is an Authorized Service Provider (ASP) for ASUS laptops sold through them. If you're unable to get your product serviced through Best Buy for any reason then you can get it serviced by ASUS under warranty, depending on the issue. Physical damage is not covered by the standard ASUS warranty. We do value our customers and take negative customer service experiences very seriously. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2111015300-0069" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Asus Rog 15
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nice laptop,..but still dropping FPS....im stick with Full HD...
I would recommend this to a friendUnable to Update Software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as I set-up the laptop, I was prompted to update windows, however, I haven’t had success even after troubleshooting with Microsoft. It seems to be an issue with the factory settings.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear MikeJ,,
We're sorry to hear that you're not able to update the software on this model. Please allow us to make your experience with ASUS a better one. Based on the issue you described, we would recommend that you back up the data on this model and perform a system reset. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Nice system with HUGE heat problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just go this and will update as I get to know it: Pros: It's a really small package.... Very easy to set up Runs everything that I have used with ease Cons: It's hotter than any Laptop I've ever owned. I am really nervous that if I don't take really big steps to keep this thing cool it's going to overheat and get damaged. I was playing a relatively low demand game and it got so hot that it was painful to the touch on TOP of the keyboard. This is a HUGE issue and I hope ASUS have some plans to update things because right now this thing feels like a time bomb. I don't recommend buying this system at this point until and unless ASUS does something at the firmware/settings level to improve the heat management because this is ridiculous.
No, I would not recommend this to a friendFirst and Worst experience with ASUS laptops
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just used for 2 days after all the updates and stuff suddendly it stop charging but I didn't realize until it had 20% of battery because I was playing a videogame to start testing it and it was plugged to the charger, I Try uninstall battery drivers, re-update de BIOS, Return the BIOS as default, checked the charger but as I don't have any other ASUS laptop I'm not pretty sure If it is the charger or the battery computer port bad anyways I JUST USED FOR 2 DAYS the quality should'nt be that bad for such a costly laptop, I'll return it for sure
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience your having with the unit charging. Based on the issue you described, we would recommend that you back up your data and perform a system reset. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Zephyrus G15 Automatic Repair Loop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this laptop for less than 2 months before I decided to return it. It was good for the first one week but it kept crashing and going into a Automatic Repair Loop in addition to the fingerprint scanner not working anymore. Even after getting it fixed the first, time it would restart on its own. After being forced into another repair loop (after I checked Windows Update and Restarted) it was stuck. I couldn’t even access any of the System Restore points I created to get it back when it was working. Perhaps it was due to human errors during manufacturing, but this laptop was annoying. Hope the new 2022 model of the Zephyrus G15 will be better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your experience with notebook crashing and you had to return it. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Why does the right speaker sound muffled?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS LAPTOP IS AMAZING, but...why do you have to ruin it with the sound issue, ima factory reset it and try this again and if i still have the issue, ima return it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about your issue with the sound. What you've experienced was not intentional and this was a random case. If you still have the unit and need technical assistance, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
G15
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was my third one. Finally in great condition. In my opinion definitely order pick up to store. It’s safer that way and have the employees open it first for proof if it’s in good condition instead of shipping. Ups will treat it like garbage.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the feedback, I'm sorry to hear about the shipping condition. Usually, if you received the unit damaged. You can have it resolved by your place of purchase. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Bought 2 of them what a mistake
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of two units I purchased I have used Asus g70 series laptops for a long time thought these would be a nice upgrade by far the biggest trash Asus has put out they are slow over heat and have issues both have began crashing in less than a year and one won’t even power on anymore I am out of the one year warranty by a month on one and the other I have time still but it will be my last purchase of the zephyrus line if not Asus all Together. Especially after the dead laptop I now have to pay to repair if not replace both purchased at Best Buy last year
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Avtech84,
We're sorry to hear about the unfortunate experience you're having with the unit crashing and overheating. We would recommend that you attempt the steps in the FAQ below to resolve this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. If the issue still persist, we would recommend that you reach us to us so we can have our team look into this issue.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
PLEASE AVOID..DON'T BELIEVE THE HYPE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish this was true--AVOID. I has exchanged my G14 2020 for this and G14 2021..boy I was wrong. Like many of us, I went with the hype (with skepticism) but wanted to give it shot. Tried lots of tweaking, resets, reboots etc. Sometimes everything works fines but most of the time it does not. Speakers sound terrible, thermals are way past tolerable. Screen colors are washed up. Maybe its my unit but after seeing lots of reviews showing up everyday, I realized that this is a LEMON. I ended up buying the G14 2021 and DON'T REGRET. This is a "beta tested" device. Lots of hassles even at discounted price. Get something else or WAIT for "big boys" to launch their laptops.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sidh,
We do understand your disappointment and the inconvenience if you are experiencing stability or performance issue with the laptop.
By keeping Windows and device drivers, optimum system stability and performance will be maintained. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
It is normal for the fan to spin at full-throttle and the laptop will generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no system resource hungry applications are running in the background, this will definitely speak the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I want to like it, but there's so many compromises
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No Print Screen key, the QHD screen is too dim, the underpowered 3070 is not strong enough to run toaster games at 60 fps 1440p, the microphone quality is terrible, and the build is sincerely nothing to write home about. The Armoury Crate software is also extremely clunky. The messy ASUS audio drivers don't even work seamlessly with my external microphone. For 1500+ dollars, this should be so so much better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Isaac,
We're sorry to hear about the unfortunate experience you're having with this model. Rest assured that we will have this review passed on to our development team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Geek Squad failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not charge or keep a charge straight our of the box. geek Squad said the power source was bad and tried to order a new one. After 3 weeks they realized they used the wrong serial number. Ordered it again and then told me they could not get it and advised me to buy one myself and then they would reimburse me. Not the service I expect. Also called ASUS directly and they said they would charge me $40 to ship my supposedly bad power supply back to them so they could determine if it was deflective. What a mess.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit failed to charge out of the box. This is absolutely not the kind of experience we want any of our customers to have. Certainly, our team would need to inspect power supply. If you change your mind, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support