Customer Ratings & Reviews
- Model:
- GA503QR-211.ZG15
- SKU:
- 6448848
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the excellent performance, impressive build quality, and long battery life of the ROG Zephyrus 15.6" QHD Gaming Laptop. Many also praise its powerful GPU, lightweight design, and vibrant display, along with the keyboard. However, some users mention that the laptop can get hot, and the fan noise can be noticeable. Other criticisms include the soldered RAM, less-than-stellar speakers, and the absence of a built-in webcam.
This summary was generated by AI based on customer reviews.
Great start, but very short lived.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the beginning, the laptop performed exactly how I wanted it to. It is now coming up a year later and I am having frequent issues with the battery causing my laptop to randomly go into sleep mode even when it's full. The newest issue is now the graphics card giving me an error as it just stops working for no reason. I take the utmost care of my things and keep them nice and clean. This is the fastest any laptop I have had has ever started giving me issues. I regret this purchase now and do not recommend this brand to anybody.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rfavors,
I'm sorry to hear about the unit going into sleep mode and the graphics card error. Have you updated the BIOS and drivers? Do you experience the error code while playing games? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042630/
Troubleshooting2 - https://www.asus.com/support/FAQ/1035376/
Broken Straight Out of the Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very excited to take this laptop home when I bought it. I was stuck between choosing one from Newegg and this one, but ultimately went for this one as I could go by the store to pick it up the same day. Unfortunately, I brought it all the way back home, only to find that while the laptop started, the keys began to glow, and Cortana began narrating... But the screen wouldn't come on. YAY! Had to drive 40 minutes back to the store to return it, and they're sending me a new one, which will be arriving later than the other laptop I had been considering from Newegg. Nice.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Georgia,
We certainly understand your disappointment and the inconvenience this may have caused if the laptop didn't bootup or it just black screen.
All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Ram
Different RAM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop was supposed to be RAM 16 but when I bought it it was RAM 8 so be careful of what you’re buying and always check
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Choin,
We're sorry to hear that you did not receive the correct Ram. We would recommend that you reach out to Best Buy to get a replacement model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
It’s not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works smoothly except for the cooling system and the fact that shuts down without any warning, for the price I would’ve expected a better cooling(fans) system.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AleOntiveros,
It's unfortunate to hear that the unit shuts down without warning. This is not the kind of experience we want our customers to have. Does this happen during gaming? Have you updated the Windows OS? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Gamers BEWARE!!!!!!!!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop as seen from many others if you plan to hook it into an external display to game on. it will go into sleep mode randomly during a game due to what appears to be a false overheating issue. or something like that. its all over reddit. really sucks because this thing is awesome but unfortunately if this keeps happening I'm returning.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit randomly goes to sleep mode. This is not the kind of experience we want any of our customers to have. Have you updated any drivers? Please ensure to keep your OS up to date and all drivers. Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1035376/
Do not buy this laptop.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this laptop. I've had it for one year and 8 days. 8 days passed warranty and now the laptop won't boot. Black screen and can't even launch bios, which seems like MB failure. Contacted Asus support and they want me send in the laptop to them and to pay to diagnosis and fix the issue. For $1500 this is a terrible laptop that will only last you one year. This is my first and last Asus laptop. The company does not stand behind their product at all.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dano22,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. If the laptop will no longer boot up or it's just black screen, please do the following.
Verify if the AC adapter is connected properly from the laptop to a known good power outlet or AC source. Try another power source.
Try to press and hold down the power button to shut it down completely, just in case laptop is not in hibernate mode, wait for at least 10 seconds then power on. Please wait, if the system is applying updates in the System Registry, it will black screen temporarily. If it still black screen after a few minutes, at least 10 minutes, please repeat the power cycle process again. Also, please try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter then power on the unit.
If you need further assistance, please email me at and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Poor screen quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is horrible. Lots of ghosting around the edges. Not very bright. Would think the screen quality would be way better for a laptop in this price range.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Reed,
We're sorry to hear about the issues you're having with the screen quality of this model. We would recommend that you follow the steps in the FAQ below. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US SupportFor more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Display problem of ASUS Notebook: https://www.asus.com/support/FAQ/1015072/
Missing charger
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought used excellent condition and came without the charger lol Bought a new one and the laptop is wonderful! 2 star because of the user purchase situation
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear PascalS,
It's unfortunate to hear that you didn't receive a charger in the box. Usually, with open box items, you might not receive some accessories. Seen that you purchased a new one and it works perfectly. We are happy to know that and if you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Asus QC & Bestbuy Sales
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I received was faulty. Any time there was pressure on the backplate of the laptop chassis it would recognize a spacebar touch. So if I had my hands on the top, it would put pressure on the back and register a spacebar touch. Bestbuy wouldn't guarantee me another of the same model, and Asus told me to return it to Bestbuy. I'm waiting for it to be back in stock so I can give it another shot, and I'll update the review then. Not pleased with Bestbuy's options on returning it, as I wanted a replacement.
I would recommend this to a friendNoticed some backlight bleed while playing battlef
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has backlight bleed, going to see if I get a better one or one with barely any or none. Sucks that it’s even an issue, noticed other reviews saying the same
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Zach, thanks for bringing this to our attention and please allow us to apologize for the poor experience that you've received with the product. I will be letting the related department know about this concern for continuous improvements to the product line. We do value your feedback and concerns as this will aid in any improvements that need to be made. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
QC issues: Backlight Bleed and Dead Pixels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First unit had a loose/broken laptop bezel with backlight bleed. Second unit has a dead pixel. Hopefully the 2022 version would have better QC
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Alex,
It's unfortunate to hear that your backlit is bleeding and the unit has a dead pixel. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Have you contacted our support team? If not, I'm happy to resolve this matter with you, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but trouble with this computer. Touch pad is messed up and doesn’t work right. I would not recommend to anyone.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GusGus,
It's unfortunate to hear that your touchpad is not working correctly. This is not the kind of experience we want any of our customers to have. Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042539/
Rip-Off
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleep mode on this laptop brand does not work and killed my computer less than one month outside Best Buy's warranty. Cost me about $1500 for only one year's use. Computer repair shop said the motherboard was burnt out and would cost roughly that much to replace.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
It's regrettable to hear that sleep mode failed to work now the unit failed to turn on. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. Our standard manufacturer warranty for new units is 12 months, while open box/ refurbished units are for 3 months. You can reach me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is vital as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Average
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes tons of noise. Spacebar on the keyboard is defective. Had to return. The armoury crate doesn't detect games opening sometimes. Everything else was ok.
No, I would not recommend this to a friendAweful Screen Bleed!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also got one with defects. Usb ports are very tight for my devices. I have to put too much force to plug anything into it. The worst screen bleed I've seen. Ordered another one, hopefully I won't have to play the lottery again.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Midna420,
We do understand your concern regarding the USB ports and screen bleed.
The USB ports are supposed to be tight in order not to affect the tensil strength of the connection that may cause issues. In regards to the screen bleed, we recommend sending the laptop to have it resolved.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
BROKEN KEYBOARD AND DEAD PIXELS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One month after my warranty expired, the keyboard died. I did a bit of research and it seems to be happening with quite a few ROG computers. For a $2000 laptop, you'd think it would last longer. I also had 2 dead pixels within the first 2 months. There is a 3 dead pixel policy if I remember correctly.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CIRCA1983,
We're sorry to hear that your keyboard stopped working and the issues you're having with the dead pixels on this model. Based on the issue you described, we would recommend that you reach out to us so we can have our technicians look into this issue. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
I love the Laptop, but it’s definitely glitchy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fans won’t shut off at low temps, I’m assuming it’s a malfunction cus Asus told me to return it. The CPU would also jump to 112c
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the fan wouldn't shut off at low temps and the CPU is overheating. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I will forward your feedback to the product team for future improvements. You can certainly return it for a replacement via your place of purchase. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Lot of compromises needs to be made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.CONS: The display is very good when used for gaming or watching videos but it has issues with displaying text. The brightness and other characteristics of the screen make it very hard to read the text. You have to use very high magnification in windows settings in order to read comfortably. The fan makes a very high-pitched sound and is very noisy. The top of the keyboard especially the number keys gets uncomfortably hot even with fan at full speed.
No, I would not recommend this to a friend- Cons mentioned:Speakers
Bad QC & Speakers
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this but had to return because the speakers were busted. I wish the QC was much better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's regrettable to hear you've encountered issues with the speaker. This is absolutely not the kind of experience we want any of our customers to have. I will be letting the related department know about this concern for continuous improvements to the product line. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
$1500 dollar laptop dies after 5 months of light u
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely trash QC going on ag ASUS, bought this thing 5 months ago, and the mobo decided it wanted to up, and die. No burning board smell, no burnt charger either. Laptops mobo just gave out, its under warranty, but I honestly dont know If I want to own another ASUS product after this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Owid,
I'm sorry to hear that the motherboard failed to work after 5 months of usage. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this is a random case. Have you tried a hard reset? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/us/support/FAQ/1014276/