Customer Ratings & Reviews
- Model:
- GA503QR-211.ZG15
- SKU:
- 6448848
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the excellent performance, impressive build quality, and long battery life of the ROG Zephyrus 15.6" QHD Gaming Laptop. Many also praise its powerful GPU, lightweight design, and vibrant display, along with the keyboard. However, some users mention that the laptop can get hot, and the fan noise can be noticeable. Other criticisms include the soldered RAM, less-than-stellar speakers, and the absence of a built-in webcam.
This summary was generated by AI based on customer reviews.
I hate windows/ microsoft
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why but after a windows update on 1/13/21 the computer became a bit glitchy. After a few days it full on would not boot, it was not even able to restore to original. I had only used the computer a couple times by this point. I had to return it. I am sure this is a great computer, but it being a windows product that downloads updates withought informing you.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sonny, thank you for bringing this to our attention and please allow us to apologize for the inconveniences caused and that you had to return the notebook. We do appreciate your feedback as this will aid in any improvements that need to be made to the model. For an issue such as this we would advise that you back up your files and perform a factory data reset. You can use the following link as guidance: https://www.asus.com/en/support/FAQ/1013065/#:~:text=Click%20%22Update%20%26%20security%22.,Click%20%22Restore%20factory%20settings%22. If you should have any other concerns or feedback we would love to hear it, you can reach out to me directly at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Stuck with unupgradable 16GB RAM
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a really small laptop, not really fit for gaming. no number pad, that was my fault for not checking pictures not sure they had any. what really takes the cake is the on board unupgradable 8GB ram they have with another upgradeable 8GB....what are you going to upgrade it with? nothing that's what. you can't, windows will read the lowest speed, size ram, so.... so you're stuck with max 16gb ram
No, I would not recommend this to a friendBeware of this product!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective out of the box! Asus needs a good Quality control. I have to bring this laptop to my son's college dorm only to find out that it's defective. Now we have go travel back there to get it and return it to bestbuy. Plan of buying an Asus PC? Do some research first. So frustrating. .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the unit arrived defective. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. Certainly, you can return for a replacement. If you have any other concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
This is so bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is so bad the ports don’t work and the temp is so bad FPS is kinda bad
No, I would not recommend this to a friend Worth if your lucky enough
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth if your lucky to get a good one. I have returned back due to battery drain issue.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Worth,
It's unfortunate to hear that you return the unit because of the battery draining. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional and this was a random case. If you have any concerns about another model, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Speakers
Asus
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers stopped working blue tooth with Xbox control foes not work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mateo,
We do understand your disappointment and the inconvenience this may have caused if the speakers stop working and Buetooth doesn't work.
To resolve the speaker problem, please check the Volume Control properties and verify if the volume level was set to the correct listening level and the correct output device, internal spekaers, were selected. Ensure Windows and the audio driver are up to date, also.
Regarding the Bluetooth connection related issue, please ensure xBox contoller is working properly, the battery are ok and device is powered on. To setup, please select the button > type > select from the list. Turn on > select the device > . Please follow instructions in order to connect successfully. Also, please verify if WINDOWS is current with cumulative updates.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Screen Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived nicely and worked great for a few days. My screen then began to glitch and after a few days, it didn’t even turn on, which is very unfortunate because I would recommend this laptop, but I just got a bad model.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Yohannes,
We do understand your disappointment and inconvenience if you are experiencing screen glitch or random blackscreen.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance.
If the above-mentioned steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
While accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DISAPPOINTMENT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BAD QC like other reviews say. Mine came with a dead black pixel. Cannot get an exchange since item is constantly out of stock. NO, ASUS I DO NOT WANT A REFURBISHED REPLACEMENT. I just bought this days ago, and want brand new working laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm sorry to hear that your notebook came with a dead pixel. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. I'm happy to investigate further, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
DO NOT BUY YOU WILL REGRET IT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst computer ive ever bought dont buy this overheats in 15 min shuts off restarts best buy wont help called went to store over 10 time still stuck with it they wont exchange it i cant send it back worse best buy experience ever hung up on everytime i call u cant even contact the store to get help
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit overheating. This is not the kind of experience we want any of our customers to have. What is the average temp on idle? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Overheating FAQ: https://www.asus.com/support/FAQ/1015064/
Another disappointment!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another disappointment. After this was set up by the Geek Squad - errors! I had my fill of the new ASUS laptops. 2 computers and both died after a few days. Terrible to invest that much money and then have so much trouble. I decided to get a different brand!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GMA4,
We're sorry to hear about the unfortunate experience you're having with this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
:/
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good but the keyboard didn’t work, but it was fast ;)
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Carlalu,
We're sorry to hear that the keyboard did not work for you. Can you please provide us with more details on the issues that you experience with this unit. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Nice design but horrible quality control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the unit got it home whenever the unit was placed in turbo mode any game i tried to play would crash. Returned the unit to my local best but got a second unit, the second unit has a blown speaker
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JTER,
Indeed, the laptop has a nice desing.
We do understand your disappointment and inconvenience if you are experiencing system crash or performance issue with the laptop.
By keeping Windows, chipset and video drivers updated optimum system stability and performance will be maintain. If these were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
While accessing web applications, please ensure the laptop has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
The speaker problem is a random problem since all ASUS products undergo intensive quality control testing and inspections.
If you need further assistance with the laptop, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
The service of Santana row store is bad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very bad experience, when I was trying to pick-up my laptops, the order showed my sister’s name, and she is in Europe right now. The staffs decided to stop me from claiming my items and didn’t give me any solutions to fix the situation. They left me to figure it out myself.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand the inconvenience and your dissatisfaction with your recent customer service experience at Best Buy.
Best Buy does value their customers and take negative customer service experience very seriously, this is a random problem. Please contact BestBuy directly at: 1 (888) 237-8289 if you need additional help regarding the unpleasant experience.
If you need further technical assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Battery life, Build qualityCons mentioned:Webcam
Peak Zephyrus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned a ton of high end gaming laptops, from Razer, MSI, Alienware etc. I had a G14 prior to this and thoroughly enjoyed it, but found the RTX2060 lacking a bit and caught a phenomenal deal on an open box G15 (I buy all of my laptops Open Box when they’re running specials at BB, use them for a year or so, sell them for what I have in them and upgrade) Pros: Screen is phenomenal, 2k with vibrant colors and high SRGB accuracy. Settings can be tweaked for optimal battery life if you’re using this as a dual purpose unit, crank out some spreadsheets and then easily hop into your favorite game. Keyboard feels wonderful, tactile feel and the trackpad is glassy smooth. I have not experienced wear like some have reported, but I use this to casually game when on the road. Temps stay low and the performance doesn’t decrease due to impressive thermal engineering, the vapor chambers seem superior in routing in comparison to other high end units. Build quality is excellent, I still prefer the aluminum unibody of the Razer laptops, but this is a VERY close second with the magnesium body. It has been able to handle every single game thrown at it with max settings with ease. Cyberpunk plays flawless, COD, Apex, all run max settings with ease. This will run whatever you need it to and the 3070 is more than capable with the delta in performance to the mobile 3080 being minuscule, I would definitely save the money and opt for the 3070. Cons: No webcam (This is not a work PC for me and I can always use my phone for meeting is needed, so not a real con for me) Expandability is incredibly limited and disappointing. I love Razer Blades for their ease of disassembly and just how easy they are to swap out RAM, M.2 drives, even the battery is a 15 minute swap if needed. The Zephyrus on the other hand is a nightmare to work on in comparison, RAM is soldered and most of the components require a steady hand, finesse and patience to properly replace, I would give this a 3/10 for end user serviceability. All in all, this is an excellent machine out of the box and the pinnacle of Asus’ gaming machines. If user serviceability doesn’t matter to you and you have no need for a webcam, you would be hard pressed even today to find a better performing system for the money (Open box is sub $1k which is insane for the performance you’re getting).
I would recommend this to a friend Broken on Arrival
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new and the graphics card is not detected. Great QC Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the graphics card is not detecting. This is absolutely not the kind of experience we want any of our customers to have. Are you getting an error code in device manager? If possible, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Returning due to cluster of dead pixels
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box I noticed a black dot in the center of the screen. Cluster of dead pixels the size of a medium point sharpie. Very disappointing that this screen was not disqualified by quality control at Asus. Returning to store.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model and that you had to return it. We would recommend that you reach out to us with images of the dead pixels so our team team can look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
GPU bad from day 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the laptop new, the GPU malfunction from the first power on. I do not even need to be playing a game for the GPU to malfunction, very sad. I ordered a different brand for the quality, after reading about how many people have had quality problem with the Rog Zephyrus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with the graphics card on this model. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Good laptop - better used as a desktop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.+ Good specs + very reliable so far(3 years out) - runs HOT This is best designed as a desktop replacement, and used with an external monitor and keyboard. The laptop runs VERY hot when gaming, so much that the laptop surface(area between the keys) gets uncomfortably hot to the touch. When used as a desktop, you'll need to store it vertically and cracked open somewhat /\ so that it can cool, but I think that's just due to the power requirements of modern laptops. For any prospective buyers, be aware that running HDMI goes through the CPU and will result in a performance hit. Make sure to route displayport through the USB-c ports for the GPU to kick in.
I would recommend this to a friend Screen Flicker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Screen wouldn’t stop flickering black the moment I bought it. Tried everything from updating drivers to losing my refresh rate. Nothing did the trick. I see this is a common problem with this brand and I should’ve listened to the reviews.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear James,
It's unfortunate to hear that the screen is flickering. This is not the kind of experience we want any of our customers to have. Have you tried to reset the BIOS? Does it flicker on an external screen? Please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015072/
Power issues
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only 2 months of use, the laptop doesn't power on.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the unit not turning on. This is absolutely not the kind of experience we want any of our customers to have. Have you tried a different power outlet? Please attempt these steps:
1. Unplug the charger
2. Press and hold the power button for 1 full minute
3. Plug in only the charger and press the power button to start up normally
For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support