Customer Ratings & Reviews
- Model:
- GA503QR-211.ZG15
- SKU:
- 6448848
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the excellent performance, impressive build quality, and long battery life of the ROG Zephyrus 15.6" QHD Gaming Laptop. Many also praise its powerful GPU, lightweight design, and vibrant display, along with the keyboard. However, some users mention that the laptop can get hot, and the fan noise can be noticeable. Other criticisms include the soldered RAM, less-than-stellar speakers, and the absence of a built-in webcam.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
amazing laptop, great price.... kinda
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop, cpu gets a bit spicy but its a high end laptop. just prop it and drop it... got the gpu clock to 6120 MHz stable and it chews threw every game i throw at it.. just would recommend using it at 1080p and not 1440p
I would recommend this to a friend very good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this laptop is ridiculously fast, for those who ask about ram, its 8 + 8, half is on the board, the other half you can replace
I would recommend this to a friend- Cons mentioned:Webcam
Cool laptop for what I need and want.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a laptop for school but also wanted one for some extra fun on the side. Just wish it had a webcam for my classes and meetings. So far, this laptop does not disappoint.
I would recommend this to a friend - Cons mentioned:Speakers
Possible 3rd exchange
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last 2 laptops I had were either defective or software issue about the internal speakers. My current laptop has a dent and on its display that could possibly be the cause of before being placed inside the box. But besides that, after a windows update I get dog water audio internal speakers in my current laptop.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the dent on the screen and your speaker. This is absolutely not the kind of experience we want any of our customers to have. Did you receive it dent from out of the box? Certainly, you can seek a replacement via your place of purchase. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Amazing laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great gaming laptop for the price. The power in this laptop is amazing, and it runs extremely smooth. Additionally this is one of the lightest gaming laptops I've ever had, its lighter than my older acer 15.5 inch that houses a AMD Ryzen 7. When you start playing games it does run hot naturally, and it can get pretty loud when the fan kicks in, but it has great ventilation. While I was playing some games the CPU temperature was consistently at 64°
I would recommend this to a friend- Pros mentioned:Performance
powerful laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great laptop. Buy one while you can. No regrets on this purchase. I use it for music production and gaming without any issues.
I would recommend this to a friend - Pros mentioned:PerformanceCons mentioned:Heat
Maybe I’m just unlucky
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop keep shutting down and reboot after while of being idle. Tried update drive, went into BIOS to change battery settings, nothing worked. Now I have to bookmark every tabs before I even go to the fricking bathroom! Don’t get me started on throttling, my old laptop with 1660 ti make less noise and heat than this, while playing the same game with same settings! (Granted the performance is better on every games on this laptop).
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear valued customer, We appreciate you sharing your feedback on this model as this will aid in any improvements that need to be made. Is this while the device is plugged in? Also, were there any hardware or software updates done before this issue started? Feel free to reach out to us at customerloyalty@asus.com. I'll be happy to provide a quick resolution to your case. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
- Cons mentioned:Speakers
Speaker is defective! Don’t buy!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop before reading the reviews on the advice of a employee at Best Buy working in the electronic’s department. My right speaker is defective as is so many other peoples that I’ve read on this review. Asus must know of this problem and just doesn’t care. When you first start up your laptop Cortana comes and and you can clearly hear the pop defect when she talks. Best Buy needs to set up and quit selling this laptop!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear about the right speaker being defective. This is absolutely not the kind of experience we want any of our customers to have. There could be a lot of factors, please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Sound - https://www.asus.com/us/support/FAQ/1015070/
- Pros mentioned:Performance
iza beast o_O
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a beast... So far, its sliced through everything I've thrown at it.
I would recommend this to a friend READ BEFORE BUYING THIS !!!!!!!!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.trash laptop and trash company, 1. trash quality after just 2 years of using keyboard keys already not working. (those are 3 main keys i use in my gaming X, C and V).
No, I would not recommend this to a friend- Cons mentioned:Heat
3 defective laptops in 24hrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went through 3 of these in 24hrs. all defective. 1st one had really bad screen backlight bleed. 2nd one the bottom screen bezel warped and lifted after 15mins of gaming, I assume from heat. The 3rd was opened at the customer service counter, it had horrible screen bleed and the lid didn't sit flush with the body when closed. I usually love Asus laptops, but it is obvious this model/generation needs to go back to the drawing board.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Certainly, we understand your disappointment with the model. We’re normally known for our exceptional products to detail, and we regret that we missed the mark. I will forward your feedback to the product team for future improvements. If you wish to look into another model, please visit our official website in the support section, chat, phone, or email. We are here to help you and all others with these issues, as our customer loyalty department is dedicated to bringing a resolution to all issues related to our products.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
- Cons mentioned:Ram
Well, not a happy purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As some previous reviewers stated, this model of the 2021 G15 is the gimped version ... Comes with 8GB of soldered RAM. I looked over the ASUS's web page and i saw all of the variants listed there have 16GB of soldered RAM and i thought that i can safely purchase it from BestBuy. Unfortunately, BestBuy seems to have made a deal with ASUS to source a gimped version that has less RAM. I wish that BestBuy was upfront about this gimped version. So, i returned. I am not OK with vendors soldering RAM on this kind of models, but i was gonna keep the laptop had it been with 16GB RAM soldered.
No, I would not recommend this to a friend Awesome gaming laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better that I expected, im very happy with the laptop. The quality feels awesome I can play any game here
I would recommend this to a friendfeels cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.feels cheap. gets warm. alot of plastic to it so it doesnt feel like a quality product. asus should make better definitions of their tuf, rog, maximus, etc.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that your unit gets warm and you are not pleased with the quality. This is not the kind of experience we want any of our customers to have. To reduce the heat, please refer to the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Link: https://www.asus.com/support/FAQ/1015064/
Do Not Buy ASUS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY THIS PIECE OF JUNK!!!. ASUS is a garbage company with garbage support. Laptop broke, I sent it back to them, they sent it back to me unfixed after having to deal with their rude and uncooperative customer support. Within less than a year a gaming laptop shouldn't break. All I did was game on it about 4 hours a night, but that seemed to break the dang thing after 11 months. Keyboard stopped working, display went black periodically, games started crashing my computer when using it while all my friends I was playing with were curious what happened to me, and also the power supply charger stopped working. I sent it back to them as it was within the 12 month warranty. They were unhelpful on the phone call and I had to be assertive just to get them to take back their dang product that basically broke within a year. It took about a month for them to "fix" it and send it back to me. It was supposed to be fixed, and lucky for them it was outside of the 12 month warranty because they basically didn't fix much. The key board still stops working, and when I play cold war my game continually crashes while all my friends continually play fine. laterally all they did is swap out my power supply. Total piece of junk with total piece of junk support who can give a crap about their product once some sucker buys it. I will never in my life buy another ASUS again! Shame on Best Buy for selling such a junk product and I'm telling the world about ASUS and their failure as a company.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We do understand the inconvenience this may have caused, and your dissatisfaction with the quality of the warranty service, and your recent customer service experience.
All ASUS products undergo intensive quality control testing and inspections during the warranty service or repair process, this is a random problem. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Great computer, handling could do better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer was very good, box came a little chewed up.
I would recommend this to a friend12-hour window
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first review, I will leave another one once I recieve it. The window of arrival is anywhere between 9 am and 9 pm. There is no tracking number and no way to get a rough time frame. You have to sign for it, so be prepared to call in sick to work or school so you can sit home. That's just ridiculous.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you so much for the review, I'm sorry to hear that you weren't provided with a tracking number. Please keep in touch with your POP. If you have any concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Be cautious
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died less than 30 days into ownership Labtop was running this morning just fine, i shut it down and placed it in may bag went to turn on at lunch and nothing. Unit will not post
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DavidA,
We sincerely apologize for the poor experience you have had with this laptop not booting anymore within a month of owning it. Please refer to the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2107010278-0046" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Notebook cannot power on and shows black screen: https://www.asus.com/support/FAQ/1014276/
Bricked after 5 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought I got a great deal. Then the wireless network adapter stopped working days after buying. Best Buy couldn’t fix it, had no other device to exchange, and wouldn’t honor discount on similar product. All in all a bad experience with the product and the pretty terrible customer service at Best Buy. Looking online this appears to be a common problem with the model. I wouldn’t recommend this product or shopping at Best Buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stuart,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, the wireless device not working after a few days of usage is a random problem. If a recent Windows update was installed, please try to uninstall the update to resolve the issue. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Bad batch?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just too tired for this...starting to question Asus. I've been using Asus products for almost 30 years. This is bad. 2 units were dead on arrival: 3rd unit has driver issues. Specifically, the wifi adapter just disappears randomly--as if it goes to airplane mode. Undetectable, and can only be repaird after multiple restarts. Screen goes to sleep (audio still on) and wont wake up--hard power off required.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the issues you're having with this model. Rest assured we will have this information passed on to our team. Based on the issue you described, we would recommend that you follow the steps below: https://www.asus.com/in/support/FAQ/1015073/
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support