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Customer Ratings & Reviews

Your price for this item is $480.99
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The comparable value price is $1,619.99

Customer reviews

Rating 4.4 out of 5 stars with 751 reviews

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Rating by feature

  • Battery Life

    Rating 4.1 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers find value in the ROG Zephyrus 15.6" gaming laptop's performance, graphics, build quality, and lightweight design. However, some users experienced issues with excessive heat generation, short battery life, and occasional fan noise. The keyboard also received some negative feedback. While the display and RAM are generally well-regarded, storage capacity may be a limiting factor for some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 751 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great no complaints on this laptop no complaints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and great customer service thank you.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lengach,


      We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Are there any issues you are experiencing with your unit?
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207006639-0018) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Ramon,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ROG G15 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Happy with the performance and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop is super fast i am very happy purchased

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop very fast graphics are awesome

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Until It Wasnt

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this laptop for about a year and a half... its great when you dont have any issues! However about 6 months into owning it i had a fan go out. I contacted asus to get a part and they told me i had to send it back and that would be the only way to fix it. I ended up finding a knockoff one that works great after they refused to sell me a replacement part. I am now writing this today as my 3060 died and is no longer working. Had high hopes for this rog zephryus but now here i am a few months out of warranty with a paperweight

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kyle,

      We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Please allow us to make your experience with ASUS a better one.

      It appears that the issue described is related to hardware so we would suggest getting the device repaired. We want to assure you that we can help you resolve this issue. We recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance with the repair process.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2207020407-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Asus missed it BUT GEEK SQUAD saved the Day

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had issues with Armoury Crate, which was very disappointing. You need to uninstall the program and then reinstall it from Asus. Geek Squad was awesome in figuring out what was wrong and correcting the problem.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,


      We're sorry to hear that you are having issues with Armoury Crate. We do value our customers and take negative customer service experience very seriously. Please see the FAQ below on how to uninstall and reinstall Armoury Crate application.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207006639-0007) for us to better assist you.


      Thank you for choosing ASUS.
      Best Regards,
      Ramon
      ASUS Customer Loyalty US Support


      Troubleshooting - https://www.asus.com/support/FAQ/1041654/#1-3.%20Troubleshoot Asus

  • Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Not ready for prime time (from a DJ)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overheats sighing just a few minutes of being on… gets very hot to the touch. None of the power features would work - won’t sleep when closing lid, etc - drivers don’t work with my wireless hdmi or my dj software. Likes to shutoff randomly and freeze up, probably overheated. I can turn it on and run zero apps and it still over heats. Research keep telling me lots of Windows 11 driver issues… I returned and got the ASUD Zenbook for half the price, no issues and it’s running windows 11 too.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Eric,

      Thank you for sharing your experience with the laptop.



      We do understand your concern about thermal issues. It is normal for the laptop, with the same hardware configuration and regardless of the manufacturer, to generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. During the initial Windows setup, system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely spike the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down. Also, keep Windows, drivers and BIOS updated in order to maintain optimum system stability and performance.



      Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Great Computing Foundation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up based on feedback from a friend that is an avid gamer, animator, and crypto-miner. This model served him well, so I thought but would be more than enough for me to do my schoolwork, launch my Valorant career, and take some introductory coding courses. Definitely up to the challenge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great so far as a casual gamer and for school. Running most games (PUBG, Multiversus, HALO, Witcher 3) on max it does make alot of noise but runs great. I bought it on sale and was one of the best purchases. I do recommend buying extra storage i got the samsung ssd 1 TB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not too bad of a laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is pretty good for the price, but beware if you plan on running linux ( if you’re comfortable you can run a modified kernel that might help )it will be a living nightmare and also know that one of the ram slot is soldered on so no upgrades past 32GB (40GB total)

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 1 out of 5 stars

    Screen Damage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer but arrived with white patches on the screen that I assume is damage to the screen layers. I was not hope unable to return. Terrible service

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear TravisP,

      We certainly understand your disappointment and the inconvenience this may have caused.



      All ASUS products undergo intensive quality control testing and inspections, this is a random problem. If the screen was damaged when received, we recommend to take it to the nearest BestBuy location to have it checked or inspected. ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Gaming laptop with a great processor.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen on this thing looks better than my 600$ gaming monitor. The Ryzen 9 processor ramps to 4 ghz and stays there easily without throttling. The 3060 is really good at this price point. The fan is a bit loud but not overwhelming.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Almost good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not bad, but it has a lot of bugs, it is not so fast as it should be. Changed 3 times the laptop because of hardware issues but the 3 laptops with issues, but well, the prices is good.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AlexanderQ,

      We appreciate you sharing your feedback on this model. We hope that in time you will be able to use the unit and be satisfied with your purchase. We do value our customers and take negative customer service experience very seriously.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207033114-0005) for us to better assist you. Thank you for choosing ASUS!

      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Rated 1 out of 5 stars

    ASUS customer support is bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service is deplorable; they won't assist you or uphold their warranty. Their call center representatives are unfamiliar with ASUS products and merely operate from a script, causing frustration. Despite my desire to appreciate this laptop, the abysmal customer support and service hinder my satisfaction. Additionally, they don't allow you to communicate with anyone in the USA or a manager, which is disheartening.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and overall value, however I'm experienceing an issue with video playback. It works incredibly well in every other aspect including moving images and videos within games. Only has issues with watching other videos.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ROG 15

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should be shipped with more RAM at this price point and the screen goes blank for a minute sometimes. Excepting that capable machine, handles rendering fairly well, compiling code is a breeze and games look stunning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it! Plays every game out right on epic settings flawlessly. I highly recommend getting a laptop riser for the cooling because it does get extremely hot without one. I use this daily for gaming and video editing on the fly for drone footage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Weight
    Cons mentioned:
    Fan noise
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Right power, great value

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, and most importantly, the performance: the FPS I’m getting on 1440p is pretty decent. Hits around 40 on Fortnite Epic settings, and in 1080P mode, it’s runs at 58 to 60 consistently. Forza was super smooth, especially without motion blur, which I think is the element of the screen refresh rate. I thought playing on my gaming monitor was already good even at 1080p but the screen on this device, at 4K really pops the elements of nature, the road, the season, on Forza. Cyber Punk was smooth, without stuttering—cyberpunk is dark and has a lot of areas where smoke gets in the way of the usual paths, and the rendering was smooth. Mobile games like Raid Shadow Legends of course are so buttery smooth, and the 165hz frame rate is very obviously in effect because it shows insane animations like explosions and magic casts are so crisp—it feels like the game has slowed, only because I cannot see blur and I can see each detail of the movement. The fan gets noisy and it will take some settings to avoid it from triggering at even low demand titles—and we’re talking about real noise—fortunately I usually use a headset so I would not notice it much. The form factor of a 15.6 inch makes a difference too. I was used to playing on a 14 inch machine but I didn’t notice how a 15.6 inch screen can make some difference in terms of playing without too much of a difference from my 14 inch machine. And this laptop is pretty light and slim considering it has a full size HDMI port, an actual Lan port, and (still) USB -A ports. This makes me make sure I get to use my partially dated peripherals. The USB-C though has power delivery—so I can easily hook it up to my USB-C dock and it gets power and still perform well on windowed mode extending my screens to a 4K screen and a gaming 1080p (total of 3 screens= laptop, 4K monitor and 1080p monitor). It still needs to be plugged in with the powerbrick to last, however. The build though is a little flimsy for my liking. Although the feel of the finish is nice and the hinge movements seem smooth, I heard some cracking 2 out of 15 times when I open the lid. It is not alerting but I need to make sure I open it with care if I want this to last. The build is not rock solid like I can throw it in my backpack, but it is decent. Maybe this is how this machine is kept reasonably priced with pretty good gaming performance? It could also be because of the nicely thin bezels-- which was able to house a decent camera that was very responsive to windows hello facial recognition. Sound is decent, but again I usually use a headset. Screen brightness is good—at half setting is still great for patio viewing and the glare is greatly minimized by the screen. The color output on the screen is very rich—the 4K quality on high settings on the different games I played it on, especially graphic heavy ones like Forza make the elements look so real like reflections or asphalt texture. Also, I would like to mention, the keyboard is actually pretty impressive. The size of the keys and the ride of the presses are comfortable, and has enough click —I would expect a clickier laptop as most gaming keyboards are made that way, but the keys on this are very comfortable without sacrificing gaming feedback. I am glad how the gaming industry has grown so much that the quality of graphics and hardware performance has come to this point where you can enjoy games on the go—and we’re not talking about mobile games—real good title games on machines that I can carry around. This G15 has so much value packed in a reasonably priced machine. I know this cannot run full consistent 60FPS on 4K with graphic-heavy games, but for what I got in this package, it is a steal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the quality of product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this laptop about a month ago. The product was surprisingly worth the money. I have yet to fully utilize all the features but this is a great laptop. Mainly use this laptop for gaming, videos and productivity. Highly recommended.

    I would recommend this to a friend