Customer Ratings & Reviews
- Model:
- GA503RM-G15.R93060
- SKU:
- 6494630
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the ROG Zephyrus 15.6" gaming laptop's performance, graphics, build quality, and lightweight design. However, some users experienced issues with excessive heat generation, short battery life, and occasional fan noise. The keyboard also received some negative feedback. While the display and RAM are generally well-regarded, storage capacity may be a limiting factor for some users.
This summary was generated by AI based on customer reviews.
Gaming Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is a wonderful pick for either gaming and also schoolwork.
I would recommend this to a friendLaptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop does exactly what I need it to do with no bloatware.
I would recommend this to a friendAsus laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just had the computer a short time but seems to be a good machine.
I would recommend this to a friendAsus
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfectly to use it for games, the price is ok for the quality
I would recommend this to a friendExcellent gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performs well in everything I need to do in gaming and more,
I would recommend this to a friendOne if the best purchases ive made
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for, best purchase i made this year
I would recommend this to a friendGaming laptop
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced an older gaming lap top for my granddaughter.
I would recommend this to a friendGreat labtop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far everything needed as a 1st year engineering student.
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer. I will always recommend it to other people
I would recommend this to a friendI enjoy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m about a month in and so far I’m loving this machine.
I would recommend this to a friendLemon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop had firmware issues out of the box and literally bricked itself the second day in the middle of an update. In the span of that one day, it also frazzled a dead pixel somehow. Really awful experience.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JoeS,
We sincerely apologize for the update issue you have been experiencing with this laptop. We can assure you that this is not the norm and is not the kind of quality to expect from ASUS products. Please follow the steps in the FAQ linked below to troubleshoot the issue. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2207020407-0009" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
[Notebook] Troubleshooting - Laptop occurs black screen when the BIOS update process is interrupted: https://www.asus.com/support/FAQ/1040405/
Can you hear that???
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having audio issues...been working with Asus to resolve.... looks like it will be coming back for a return... I really didnt want to build a pc from scratch.... But here goes....
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jschulz1224,
We're sorry to hear that you are having audio issues and that you are planning to return the unit. This is not the quality of service expected from ASUS. Please allow us to make your experience with ASUS a better one. Have you tried updating your Bios to the latest version?
For more information send us an email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207006639-0014) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015070/#:~:text=chapter%20for%20troubleshooting.-,Check%20the%20settings%20of%20input%20device,%E2%91%A3%20in%20the%20sound%20settings.
Better found elsewhere.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid little laptop, a little underwhelming if you’re looking for a heavier kick. Be aware, it gets freakishly hot. At this price point you CAN EASILY find better hardware, though.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear tloganh,
We're sorry to hear about the unfortunate experience you had with your unit running hot. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional. This is not the quality of service expected from ASUS. Have you tried updating your Bios? Please attempt the steps from the FAQ below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207006639-0004) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Have a nice day!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually I didn’t buy this computer…someone decided to steal my information and buy it for themselves. But when I find them, I’ll make sure they don’t do it again.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnSharp,
We are sorry to hear that your information was stolen and this computer was not purchased by you. We recommend reaching out to your bank for assistance, if you have not done so already. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the case number "N2207006639-0019" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Leonardo
ASUS Customer Loyalty US Support
Fans too loud and very hot doing normal tasks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop is not so great out of box in terms of anything, you have to adjust fans and a bunch of Asus "armory crate" software so the fans and temps don't get too high, even after trying the different fan modes and adjusting the display and graphics settings the battery life was under 3 hours for just normal non-gaming/ non-intensive usage. This is a better laptop when plugged in to power though, but for school and work, this may not be the best choice, I returned mine to best buy.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Taha,
I'm sorry to hear that the fan is loud and the unit gets hot during normal tasks. What you've experienced was not intentional and this is a random case. Have you run an anti-virus scan? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1015064/
Waste of money Asus needs to fix major issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible can not play games lags and stutters.Returned for a new one same issue just gone get my money back at this point
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bruh,
We do understand your disappointment and the inconvenience this may have caused.
If you are experiencing lag, stutter or performance issue with the laptop, please check if Windows, chipset and video drivers are up to date. Keeping Windows updated will maintain optimum system stability and performance. If you are playing online, please make sure the laptop has access to an established router, it is getting an excellent signal and internet service is working properly since poor or unstable internet connection will definitely affect system speed and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at [email protected] and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Pros mentioned:Performance
Poor quality but good performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this laptop for just under 3 weeks now, and one of the USB-C ports stopped working. It's unfortunate that this happened just after the return period expired, because I just want my money back. Aside from the USB-C port breaking, I've enjoyed the performance of this laptop.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User8249,
I'm sorry to hear that the USB-C port failed to work. This is not the kind of experience we want our customers to have. Have you updated the drivers/bios? You can attempt these steps below. For further troubleshooting, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1042417/
Not enough power in the 3060
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good laptop just strictly not powerful enough for a lot of good games
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Darius,
We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2207006639-0013) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Ramon,
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Battery os NOT good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you need battery life, this isnt the laptop for you. Only had for a couple weeks and it can only go for 1 hour with ALL battery saving features turned on AND running only basic peograms. Not I have to bring in to Best Buy in hopes its a lemon battery.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Astralux,
It's unfortunate to hear that you are having issues with Battery Life. We do value our customers and take negative customer service experience very seriously. Please allow us to make your experience with ASUS a better one. Have you tried updating your Bios?
Please attempt the steps from the FAQ below.
For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2207020407-0001) for us to better assist you.
Thank you for choosing ASUS.
Best Regards,
Ramon
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Good but windows 11 sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good laptop and well built. Windows11 sucks
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hank,
Thank you so much for the feedback, I'm sorry to hear that you are not pleased with Windows 11. To be free from bugs, please ensure to keep your Windows OS up to date. If you have any technical concerns, feel free to reach out to me at [email protected] and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Suppor