Customer Ratings & Reviews
- Model:
- GA402NU-G14.R74050
- SKU:
- 6535497
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the excellent performance, attractive design, and lightweight nature of the ROG Zephyrus G14. Many appreciate its compact size and portability, making it suitable for various uses. However, some users mention concerns about battery life and heat generation during intensive tasks, particularly gaming. A few also reported minor issues with the keyboard and fan noise.
This summary was generated by AI based on customer reviews.
Nurse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this and I returned back .I think is not good .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Kaur,
Thank you for sharing your feedback on the notebook. As we understand that the product did not meet your full expectations, we would like to extend our sincere apologies. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Having returned the device, we hope you were able to get a replacement that you're more comfortable with.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at [email protected] and include the case number "N2402003296-0001" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Laptop never arrived, bestbuy refuse to refund
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laptop is marked as delivered by UPS, but it has never arrived, and bestbuy is simply refusing to refund although that it is their mistake due to unsigned package, worst purchase decision ever.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OmarA,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2401023316-0003) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Terrible gift
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE. YALL GAVE ME A COMPUTER JUST TO HAVE TO FIX IT.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Julio P,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To further investigate the problems you're experiencing or to obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2401023316-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Order Delayed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Placed an order for this item and have not received a shipping number after ordering a week ago.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Huawand,
We are sorry to hear that you did not receive your unit. We would recommend that you reach out to best buy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at [email protected] and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number (N2401023316-0002) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Pros mentioned:Performance
Perfect laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is simply perfect for me, I am a student who loves to play games, so it works amazingly for me. It’s small, for a gaming laptop, but still has a great performance. I am in love with this computer
I would recommend this to a friend - Pros mentioned:Weight
Best laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, lightweight, upgrade available, gamers good.
I would recommend this to a friend - Pros mentioned:Screen quality
Photo Editing Power House
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Asus G14 laptop works fast on photo processing in LR and Luminar Neo. The laptop screen is also good for photo editing. The speakers are surprisingly good on this laptop as well.
I would recommend this to a friend - Pros mentioned:Weight
No issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I need it to. Runs all modern games just fine, with some normal settings tweaked for optimization. Great weight and feel. 10/10
I would recommend this to a friend - Pros mentioned:Weight
Laptop gamer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good but the main advantage I found is the screen size that let you move the laptop so easy. also it is not heavy
I would recommend this to a friend - Cons mentioned:Keyboard
Good experience overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the laptop for some weeks now and it's been good overall apart from some minor issues with the keyboard.
I would recommend this to a friend Buy this TV - 2 thumbs up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Football & sci fi movies are now even more enjoyable. Very satisfied with this purchase. I added a theater system w/ sound bar. Glad I made that addition for an enhanced tv / music experience at home, every time.
I would recommend this to a friend