Customer Ratings & Reviews
- Model:
- GA403UV-G14.R94060
- SKU:
- 6570270
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.9 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus G14's performance, stunning OLED display, and excellent battery life. Many appreciate its premium build quality, impressive speakers, and lightweight, portable design. However, some users note that the laptop can get warm under heavy use and that the RAM is not upgradeable. Concerns were also raised regarding the fan noise and the GPU's limitations in fully utilizing the high-resolution display.
This summary was generated by AI based on customer reviews.
Really good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice laptop for editing, programming and gaming
I would recommend this to a friendIt was great for the 3 months it lasted
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for the 3 months it lasted, now it's just an expensive brick. Won't buy from ASUS again! Purchased in June 2024, screen stopped working in September 2024. Sent to ASUS for repair under warranty - FedEx cracked the screen in transit and ASUS waited too long to file for damage refund. Or so ASUS claims. ASUS charged me $120 to FedEx it to the repair center, then wanted another $400 to fix the screen that busted in transit. They offered a discounted price of $350 to repair the screen when I asked for my computer back. I refuse to pay for damage that was done after it left my hands. Buyer Beware - computer is great, until it's not. Then good luck working with ASUS to get it fixed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stacey C,
We regret to hear that the laptop screen broke during shipping, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at [email protected] and include the case number "N2403012069-0013" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good laptop, I've been with it for almost a year, it has worked well for me but the window was damaged by itself and I lost a lot of information
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Pablo P,
We are pleased to hear that you are satisfied with the Gaming Notebook and apologize for the malfunction of the operating system. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. It is our hope that the device is now operating normally and that you enjoy using it.
We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2403022633-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Decent laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but if you can’t afford a high end pc or laptop this will get you over until you can upgrade
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bill,
Thank you for sharing your comments regarding the ASUS ROG Zephyrus G14 Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2403022633-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Battery Life SUCKS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer looks great, love the speed we have now. I give two stars only because the battery life SUCKS. I took my first one back thinking I had a faulty battery when I could only get 2 hrs, now my second one is just as bad, let my son play games on it and he only got like 40 minutes. Unless I can figure out what is happening to the battery I'll be returning this one also.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert C,
It is our regret to learn about the battery life issues you have experienced with this laptop model, and we apologize for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404037188-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
Terrible battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life maxed at 2hrs with only chrome (12 tabs on google sheets) and excel open… I would not recommend given the underage on battery capacity (battery health at 100%)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gugu85,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403022633-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Rog zephyrus 14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was good as expected, Package came opened like someone had tampered with it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Efkleidis T,
We are glad to hear that you are satisfied with the Gaming Notebook, but we apologize for the open package when it was delivered to you. It is our hope that the device continues to operate normally and that you enjoy using it.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us [email protected] include the case number "N2403022633-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great until defective, ASUS service issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So frustrated. My son’s laptop stopped working right before finals. It is under warranty. The geek squad was not allowed to swap it out so it got sent out for service. We just got it back with a replaced motherboard, keyboard, and screen assembly and now the hdmi connector is not working. We are more that frustrated and disappointed with ASUS service and support. A swap out should be allowed at this point! ASUS does not have direct service connect but makes us go through Best Buy! This is ridiculous
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DianeH,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the HDMI port is not working after service. All ASUS products undergo intensive quality control testing and inspections during the warranty service, this is a random problem. If the HDMI port is not working after receiving it back from warranty service, please check if the input source from your monitor's preference was set to HDMI. Additionally, check if the output source in the Display Properties was configured to connect to your external monitor. For helpful tips on how to connect an external monitor, please visit our Product Support page at: https://www.asus.com/us/support/faq/1047026/ .
If you need further assistance with thelaptop, please email me at [email protected] and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
- Cons mentioned:Heat
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs well and smooth but it gets extremely hot and loud
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sceh,
We sincerely apologize for the overheating and noise issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404037188-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
Dissapointing laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New laptop, only 2 days old. Youtube videos are already artifacting really badly. And screen freezes / reboots every so often. Mouse delay. Screen has lots of bloom. Really dissapointed with this laptop. Supposed to be one of the best windows laptops, but still doesnt come close to any macbook.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AHReee,
We sincerely apologize for the issues you've faced with the Gaming Notebook and for the inconvenience caused. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2404037188-0014" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
- Cons mentioned:Heat
Thermal issues and port problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad thermal issues. Top part of the laptop became too hot to even touch. Defective HDMI port out of the box.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jek89,
We sincerely apologize for the issues you've faced with the notebook and for the inconvenience this has caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2403012069-0023" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Worked well for a week
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop, and it worked great for a week. Then out of nowhere, every game I play will drop to single digit FPS randomly. It makes playing games impossible and completely unenjoyable. I love the low profile of this computer, so I will exchange this one for a new one of the same model, and will update my review accordingly
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert,
We sincerely apologize for the issues you've faced with the ASUS ROG Zephyrus G14 Laptop while gaming and for any inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Having returned the device, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2403012069-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bloat Ware, Non-responsive track pad and keys,
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah, no! Too much going on with AI and Microsoft, constantly suggesting things that I dont need and running things in the background that ware down my battery. The distance of the keyboard is odd so I its hard to use on my lap (its a lap top). Track pad is often irresponsive, and keys need a firm tap to use.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ali B,
Thank you for sharing your feedback on the laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our team for review.
Please allow us to make your experience with ASUS a better one. To troubleshoot the trackpad and battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or assist with getting the device repaired.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403022633-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1042539/
https://www.asus.com/support/faq/1043914/
Do not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop for my son in January of year. Yesterday, we found the laptop has an bump in the top center of the keyboard which was hot to the touch and now won’t start up. This is the worst laptop i have purchased! Not even 3 months old and it crashed. DO NOT BUY!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jloving,
We sincerely apologize for the issues you've faced with the ASUS ROG Zephyrus G14 Gaming Laptop and for the inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the power issue you're currently experiencing, we recommend performing a Hard Reset.
Hard Reset
1. Remove the AC adapter.
2. Press and hold the power button for 60 seconds.
3. Reconnect AC adapter.
4. Turn on the power of the device.
Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403012069-0024" as a reference. We will do our best to resolve your case quickly. Your feedback is important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1014276/
Dont waste your time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly recommend avoiding this computer. While it boasts impressive graphics and excellent sound design, it overheats quickly and struggles to deliver more than 4 hours of battery life on a good day. After just 4 months of use, mine shut down completely without warning. Its performance is mid, barely capable of running games. Save your money and invest in a more reliable option
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maya R,
We sincerely apologize for the issues you're experiencing with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2403012069-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Heat
Ran so hot that the laptop was rebooting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very excited to snag this, after a day of setting it up i noticed it was getting really hot and i started to get random shut downs/reboots. Decided to bring it back and see if there may be a firmware update in the future.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear desertstriker8,
We sincerely apologize for the issues you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. Please allow us to make your experience with ASUS a better one. Reach out to me at your earliest convenience with your serial number and I'll be sure to provide any answers and/or resolutions to your product issues as quickly as possible. You can reach me at [email protected]. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Open box defect item had to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box purchase that I has return because of a defect. They encourage you to open box but with my experience they dont check that the product is good. The computer worked great besides the screen glitch
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to hear that you've received a defective product and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please accept our humble apologies. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it. If you require any further assistance, please do not hesitate to contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2404037188-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Works great! When plugged in...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only worked when it was plugged in. Was forced to return it. :(
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Tammy B,
We sincerely apologize for the issues you've faced with the ASUS ROG Zephyrus G14 Gaming Laptop and for the inconvenience this has caused you. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.
Having returned the laptop, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2404037188-0019" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dead Pixels Are Common. Beware.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first attempt at this laptop had dead pixels, then I exchanged it for another and that one also had dead pixels. I just said I was done and refunded it at that point. The laptop has terrible quality control.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Emberstone,
We sincerely apologize for the dead pixel issue you've faced with the ASUS ROG Zephyrus G14 Gaming Laptop model and for the inconvenience this has caused. What you've experienced was not intentional or representative of our brand. Our top priority is providing our customers with high-quality products, and we'll forward your feedback to our team for review.
Although you returned the laptop, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2408040389-0004" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Broken speaker - no warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left speaker started sounding broken on its fifth use. The left speaker does not work. Asus says to check the warranty with Best Buy, and Best Buy says to check with Asus. Therefore, I can't get the warranty service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Leon L,
We sincerely apologize for the speaker issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
We would like to make your experience with ASUS a better one. Please send us an email at [email protected] and include the case number "N2403012069-0006" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
