Customer Ratings & Reviews
- Model:
- GA403UV-G14.R94060
- SKU:
- 6570270
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the ROG Zephyrus G14's performance, stunning OLED display, and excellent battery life. Many appreciate its premium build quality, impressive speakers, and lightweight, portable design. However, some users note that the laptop can get warm under heavy use and that the RAM is not upgradeable. Concerns were also raised regarding the fan noise and the GPU's limitations in fully utilizing the high-resolution display.
This summary was generated by AI based on customer reviews.
Rog
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this laptop is the best for the gaming, is very fast
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s so fine. The item came complete as I saw it on the website.
I would recommend this to a friendClean
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen is very clear and I love the touch screen on it.
I would recommend this to a friend- Cons mentioned:Heat dissipation
Dont waste your time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I strongly recommend avoiding this computer. While it boasts impressive graphics and excellent sound design, it overheats quickly and struggles to deliver more than 4 hours of battery life on a good day. After just 4 months of use, mine shut down completely without warning. Its performance is mid, barely capable of running games. Save your money and invest in a more reliable option
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Maya R,
We sincerely apologize for the issues you're experiencing with the Gaming Notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To further investigate the problems or obtain assistance with repairing the device, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403012069-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this laptop. It is perfect for all my needs.
I would recommend this to a friendASUS ROG Zephyrus G14: Power and Style
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power and Style for the best gaming experiences on the go,
I would recommend this to a friendReally good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice laptop for editing, programming and gaming
I would recommend this to a friend- Pros mentioned:Overall performance
Open box defect item had to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an open box purchase that I has return because of a defect. They encourage you to open box but with my experience they dont check that the product is good. The computer worked great besides the screen glitch
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We regret to hear that you've received a defective product and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please accept our humble apologies. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand that you have returned the device, and we hope that you were able to obtain a functioning replacement and that you are enjoying using it. If you require any further assistance, please do not hesitate to contact our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037188-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Lookes great, works ok
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great initial impressions, but now it's locking up in sleep mode after only a few months
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dan S,
We're sorry to hear that the Gaming Laptop is unable to wake up from sleep mode, and we apologize for any inconvenience this may have caused you. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403022633-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Unable to Wake Up from Sleep or Hibernate Mode - https://www.asus.com/support/faq/1042630/
Just okay for the price.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay gaming laptop. Gives me a lot of issues compared to my desktop PC. It bugs out on simple things. Decent for running certain games, but not anything that demands decent graphics settings despite its feautres and hardware. I would not purchase a similar product if I needed to again. I would not recommend for purchase.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dave,
Thank you for your comment.
We do understand your disappointment with this laptop and the inconvenience this may have caused if you are experiencing stability or performance issues. To resolve this issues, ensure Windows, drivers, BIOS, games and applications are up to date. Updates for this laptop are posted at: https://rog.asus.com/us/laptops/rog-zephyrus/rog-zephyrus-g14-2024/helpdesk_download/ . Keeping Windows updated will maintain optimum system stability and performance. Additionally, while accessing web applications, ensure this has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
It was great for the 3 months it lasted
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for the 3 months it lasted, now it's just an expensive brick. Won't buy from ASUS again! Purchased in June 2024, screen stopped working in September 2024. Sent to ASUS for repair under warranty - FedEx cracked the screen in transit and ASUS waited too long to file for damage refund. Or so ASUS claims. ASUS charged me $120 to FedEx it to the repair center, then wanted another $400 to fix the screen that busted in transit. They offered a discounted price of $350 to repair the screen when I asked for my computer back. I refuse to pay for damage that was done after it left my hands. Buyer Beware - computer is great, until it's not. Then good luck working with ASUS to get it fixed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Stacey C,
We regret to hear that the laptop screen broke during shipping, and we apologize for the difficulties you have encountered with our support team. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. We would like to make your experience with us a better one.
Please send us an email at customerloyalty@asus.com and include the case number "N2403012069-0013" as a reference so that we can further investigate this issue. Maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Portability
Confusing interaction.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The form factor is small, compact, and fairly nice for traveling. Unfortunately the laptop did not work out of the box and despite having a warranty, Geek Squad could not(would not) fix it. Returned it and bought a different laptop that worked out kf the box.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Michael,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the laptop did not work out of the box. All ASUS products undergo intensive quality control testing and inspections, and are built to last, this is a random problem. ASUS provides warranty coverage for the product. Normally, we recommend to send the product in for service if hardware issue is being experienced so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, or other ASUS product queries, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
DO NOT BUY THIS LAPTOP!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful laptop - do not buy! We bought this laptop for my son who was starting college. It began to blue screen and overheat when he was in school. We brought it into the Everett store on September 20 and they sent it into Azus to be fixed. Since that time (it is now Oct. 24) the laptop has not been returned. We have been bounced between the Best Buy Store and Corporate with no resolution or ECD. I would put zero stars if I could!
No, I would not recommend this to a friend- Pros mentioned:Oled quality, Overall performance, Portability
ASUS does it again!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ASUS ROG Zephyrus G14 is an awesome, power-packed gaming laptop. With its aluminum chassis, this 14" screen laptop weighs 3.31 pounds and is just over .5" thin. It is the perfect size for carrying around wherever you might venture. Its AMD Ryzen processor is fast enough to play every game I've tried without issue. The OLED display is just beautiful with 3K res and with a 120Hz refresh rate, it can absolutely keep my game flowing. The NVIDIA GeForce RTX 4060 helps to keep everything flowing smoothly during gaming. The other spec's for this laptop are really top-notch: 16gb of LPDDR5X RAM, 1TB SSD storage and plenty of ports. They even include a micro SD card reader. The audio on this laptop is better than any laptop I have ever had. Personally, I would normally listen to music through headphones when working on my laptop - but with this, the laptop speakers are more than good enough for me. This ROG Zephyrus G14 is loaded with everything I need. And with all of the incredible spec's, it still runs cool. I have had laptops that I can't use on my lap but not this one. This ASUS, of course, comes with Windows 11 and with that comes the new Windows Copilot AI assistant. This is a very useful tool that can help do a lot of things for you, answer your questions and help you get through online tasks much more quickly. There's a lot to it. I am also using this laptop as my work laptop -- it's not just for gaming! It has enough RAM for multi-tasking, and I tend to have several windows open at one time. I am able to run even my most complex spreadsheets, stream video, do zoom meetings. Whatever I've wanted to do, I could do it with this laptop. I am thrilled with every aspect of this ASUS ROG Zephyrus G14. I would not hesitate to recommend it to anyone looking for a smaller, lighter gaming laptop. And an added bonus - they include Xbox Ultimate game pass for 3 months which is definitely worth using.
I would recommend this to a friend Terrible battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life maxed at 2hrs with only chrome (12 tabs on google sheets) and excel open… I would not recommend given the underage on battery capacity (battery health at 100%)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gugu85,
We sincerely apologize for the battery issue you've faced with the notebook and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be important, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please allow us to make your experience with ASUS a better one.
To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2403022633-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1043914/
Decent laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best but if you can’t afford a high end pc or laptop this will get you over until you can upgrade
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Bill,
Thank you for sharing your comments regarding the ASUS ROG Zephyrus G14 Gaming Laptop. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. We are committed to providing our customers with the highest-quality products and we will forward your review to our Product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2403022633-0023" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Battery Life SUCKS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer looks great, love the speed we have now. I give two stars only because the battery life SUCKS. I took my first one back thinking I had a faulty battery when I could only get 2 hrs, now my second one is just as bad, let my son play games on it and he only got like 40 minutes. Unless I can figure out what is happening to the battery I'll be returning this one also.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Robert C,
It is our regret to learn about the battery life issues you have experienced with this laptop model, and we apologize for the inconvenience caused. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037188-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
Great until defective, ASUS service issues
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So frustrated. My son’s laptop stopped working right before finals. It is under warranty. The geek squad was not allowed to swap it out so it got sent out for service. We just got it back with a replaced motherboard, keyboard, and screen assembly and now the hdmi connector is not working. We are more that frustrated and disappointed with ASUS service and support. A swap out should be allowed at this point! ASUS does not have direct service connect but makes us go through Best Buy! This is ridiculous
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DianeH,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the HDMI port is not working after service. All ASUS products undergo intensive quality control testing and inspections during the warranty service, this is a random problem. If the HDMI port is not working after receiving it back from warranty service, please check if the input source from your monitor's preference was set to HDMI. Additionally, check if the output source in the Display Properties was configured to connect to your external monitor. For helpful tips on how to connect an external monitor, please visit our Product Support page at: https://www.asus.com/us/support/faq/1047026/ .
If you need further assistance with thelaptop, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs well and smooth but it gets extremely hot and loud
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sceh,
We sincerely apologize for the overheating and noise issue you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from our products and it's not the norm. To troubleshoot the issues described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2404037188-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/faq/1015064/
- Cons mentioned:Heat dissipation
Horrible battery
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming aspect is decent but the battery is absolute garbage charge last one hour and it overheats to the point it shuts down
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Esteban V,
We sincerely apologize for the battery and overheating issues you've faced with the notebook and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2403012069-0018" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/